Crest Collision

Alex Z. 

on Yelp

3 years ago

Do not go to this place! The front office workers are unprofessional, rude and have 0 energy to serve their client, also their repair work is unprofessional and now I have to take money out of my pocket to fix it (went to different place)! The worst thing, they're stealing your personal stuff from the car! BE AWARE. 

Johnny M. 

on Yelp

3 years ago

I've been trying to schedule an appointment for almost 2 weeks now with zero response from Crest Collison. I've tried scheduling online and calling (no one has ever picked up). I was told this would be a great resource for my car, after purchasing from Crest Nissan. I will be taking my business elsewhere. 

Brandy L. 

on Yelp

3 years ago

We're back again, for the 3rd time. To say we're frustrated would be the understatement of this year. Like most people in DFW my husbands truck got some major hail damage ($17k worth to be exact), understandable it took a while for the repairs. However, since getting our truck back he has had to bring it back 2 separate times. Every interaction with the office staff has been horrible, they're rude and condescending. If you're looking for a place with great customer service, or honest office staff this definitely isn't the p... read more

Igor S. 

on Yelp

5 years ago

I've been rear ended on my Volvo V0R. I chose Crest Collision as trusted Volvo repair shop, however job done is terrible and disgusting. Plastic part is not genuine, cheap soft plastic (feels like reused repainted aftermarket part from different model), installed improperly (likely in a rush) and impact foam not replaced - bumper is loose and still looks damaged. Plastic clips not where they should be. Huge gaps and holes between bumper and vehicle body. Only part of the job done is repainting. Color matching is off - can se... read more

Ashley S. 

on Yelp

6 years ago

This place is horrible. Went through them because when I called stonebriar Chevrolet they said they use crest collision for service. My husband's 2018 Chevrolet truck was in a little accident so we thought taking it through crest collision would be a great decision. BOY WAS I WRONG. They had the truck for 3 weeks. 3 weeks for his little accident of hitting a parked car. Not once did they ever update me. I had to call over and over and they never returned my calls. GARYS customer service is horrible. He was not friendly and n... read more

Louis V. 

on Yelp

6 years ago

Unfortunately, I had an extremely poor experience having my car repaired here. I dropped off my car and explicitly stated that the only items that needed to be replaced due to accident damage were a wheel flare and a reflector. However, the shop replaced my entire font bumper due to a small scratch without ever consulting me on this replacement. This led me to paying and additional $400 out of my pocket. I was never refunded for this replaced bumper that was not needed, and that was never discussed during my initial consulta... read more

At T. 

on Yelp

6 years ago

¡¡CONSUMER BEWARE!! Crest collision shares only the name of Crest not the quality of customer service or the attention to detail. I have a brand new 2018 vehicle I purchased from one of the Crest dealers. About 4 thousand miles into my new car someone using a cell phone and trying to park decides to remove my front bumper in a manor so filled with STUPIDITY. Thus begins the insurance game. After deciding to take the car to Crest, I was sure they shared the same quality and professionalism as the dealership...Boy was I wro... read more

Heath P. 

on Yelp

6 years ago

I should have looked at the reviews before I brought my vehicle here. I don't give reviews often but this is the worst experience I have ever had. I brought my SUV in to fix the bumper and it took close to a month to get it back to me and it wasn't even fixed correctly. Additionally, the other side of my bumper was scuffed and they didn't even tell me about it or fix it. I now have to bring my vehicle back to get it finished. They said it will take 1-2 hours but I'm sure it will take a week or more to complete. Complet... read more

Cynthia C. 

on Yelp

6 years ago

This collision center operates independently from the Crest dealership, which is actually very evident once you walk in. There's nothing classy nor cozy about the interior, but Larry was enough of both things to make the experience not 100% sh*tty. After a horrible hail storm in my neighborhood destroyed my back windshield and made unsightly dents all over my car, Larry walked me through the process of how my car would be fixed and assured me that this would be a simple process. I honestly have nothing bad to say about him a... read more