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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Crest experience One of the Managers doesn’t know how to speak with customer. This dealership will enforce few services as mandatory though we don’t want to avail that. The share a crap reason as if its their business model and to keep up the reputation as a luxury car dealer.
Business response:
Hello, we are sorry to hear that you were unsatisfied with your visit to Crest. We would like the chance to speak with you further regarding your time with us. Please contact Justin Villa at jvilla@vtaig.com at your earliest convenience.
Tux is the definition of unprofessional and rude. Jeffrey, or "Tux", is by far the most unprofessional example of a salesman I have ever came across. I was pending a deal with another dealer and due to my impatience decided to shop around just to confirm I'm getting the best deal possible. I was asking for a deal on two cars, one was a straightforward deal and the other had some negative equity involved. I did not expect to close a deal on the second car with negative equity but decided to try my luck. This is where my inter... read more
Worst car buying experience ever!!!!! Worst experience ever!! I had previously purchased a Lexus from them when they were still located in Plano off hwy 75 back in 2013, which customer service was magnificent. Since I had a pleasant experience back then, I thought, I would love to go back and buy another vehicle. WORST IDEA EVER! I requested more information online about a Lexus CT200H and received a call a couple hours later from Gideon Bridges. I spoke to him about the vehicle I was interested in and nowhere in our few min... read more
Business response:
Hello, we are sorry to hear that you were unsatisfied with your visit to Crest. We would like the chance to speak with you further regarding your time with us. Please contact Cesar Sotelo CSotelo@crestcars.com at your earliest convenience.
Very Disappointed -.BEWARE..BE ALERT - AND DON"T BE DECEIVED It is with much regret I must write this review about Crest Infiniti. A place where I’ve had a 6-year relationship through utilization of their service department. Living in Frisco for over 14yrs, I decided to make my purchase of a new vehicle at my own community dealership. My wife and I went in and was greeted by salesman Ernest Morgan. Ernest seemed to be a very nice guy and we immediately thought we’d meet someone who was concerned about us and wanted to meet o... read more
I do not trust this service center!! Will use Sewell. The Crest service center told me my Infiniti could not be fixed and I needed to scrap it. I asked multiple different ways ( and actually in tears begged them) to try and have them at least try to fix it but always got the response it would cost $10,000 and would not be worth it and to scrap it! I asked someone who had worked on infinities and he was SHOCKED they told me that!!!! I then took it to someone I trusted with lots of experience and he fixed it for $500!!! I almo... read more
School Days I'm 88 years old and never thought I would have to be sent to the principal because of my dereliction to duty - I allowed the automatic transmission fluid to last 3 years and 7 days (January 4, 2014). My 2010 G37X, with only 30,235 miles on it, failed miserably! The report card even had the failure shown in a black box (RO#148138)! This must be important, because the entire world (World Class Inspection Lane) now knows about it. for penance, I waxed the car. I hope it forgives me.
Business response:
Thank you for your review. We were glad to send your G37X home a little healthier. Between the visit to our service center and your wax we think you have an A+ car! See you next time!
Lack of customer service I expected outstanding service from a luxury brand. Bought the car here and this is the first time at the Service department. The car took twice as long to get back. I was not informed till an hour past the promised time. After waiting 3 hours I was offered a loaner however with an hour to go I just decided to wait. If it was going to take 4 hours to do the service that they said would only take 2 hours they should have offered a loaner car at the beginning and not 3 hours of waiting and wasting my d... read more
HORRIBLE EXPERIENCE STAY AWAY FROM CREST!! DO NOT GO to this dealership!! I went to Crest to get out of my existing Infiniti and get into another one. After some back and fourth we came to a deal that they would take over my lease and pay for the over mileage. Dj Johnson my car salesman assured that I would get out of the QX60 and into the QX80 and would not have to pay anything for the old car. So I had my husband come in and look at the car, Crest ran my credit and said I could have the car just under my name. My husband w... read more
Beautiful facility but customer service is atrocious. This review is focused on Crest's Service Department. I bought my two Infiniti's from Sewell in Houston, and had been receiving excellent service there until I moved to Dallas a couple years ago. I initially brought them to Sewell's Dallas dealership where I also received excellent service. About a year ago, I started bringing my Infiniti to Crest for service since they were closer to home. Over the past year, I've spent approximately $4,000 at Crest in routine repair and... read more
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 7,867 reviews.
When is Crest INFINITI open?
Crest INFINITI is open now. It will close at 6:00 p.m.