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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Said nothing Until I called and said I was coming to get it. They kept my auto for 2 days. When I arrived, suddenly it was ready. I was going to buy a new car from Crest, but after this …… no more!
Business response:
We are disappointed to hear about your experience, and we understand your frustration. Your feedback about the timing and our communication helps us identify areas where we can better serve our customers. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Randy Nabors at Rnabors@vtaig.com so we can address your concerns directly.
Service Tech was great. The work took too long to be completed. Not happy with being charged a service fee on using Credit Cards!!
Business response:
We are grateful to hear that our service technician provided you with great support. We understand your frustration regarding the time it took to complete the work and your concerns about the credit card service fee. Your feedback helps us identify areas where we can improve our processes and communication about our policies. We truly value your business and appreciate you taking the time to share your experience with us.
Job done correct-billing for valet service change screwed up! Will probably not lease another car from you!
Business response:
We greatly appreciate your feedback and are pleased to hear that the service work was completed correctly. We understand your frustration regarding the billing confusion for the valet service charge. Billing accuracy is important to us, and we recognize how disappointing it can be when these issues arise. Your experience matters to us, and we value the opportunity to serve our customers better. We hope you will consider giving us another chance to demonstrate our commitment to providing excellent service in all aspects of yo... read more
Not a big deal but I called atleast 1 mth in advance to make sure when I bring my qx80 in, I wanted to get a qx80 loaner. I got a qx60. Not a big deal but frustrating
Business response:
We genuinely admire your patience and understanding regarding the loaner vehicle situation. We recognize how important it is to have the specific vehicle you requested, especially when you planned ahead by calling a month in advance to arrange for a QX80 loaner. We understand that receiving a QX60 instead was not what you expected and can see how this would be frustrating despite your gracious attitude about it. Your feedback helps us improve our loaner vehicle coordination process to better meet our customers' specific requ... read more
Loaner car was great but everything else involving keeping me informed was horrible. I have known my advisor for years and am quite disappointed in that he never informed me of the status of my car.
Business response:
We are disappointed to hear that you feel this way about your experience. We understand your frustration. While we are pleased that you found the loaner vehicle helpful, we recognize that keeping you informed throughout the service process is equally important. Your feedback helps us identify areas where we can improve our customer communication standards. We would appreciate the opportunity to discuss this matter further with you. Please contact Randy Nabors at Rnabors@vtaig.com so we can address your concerns directly and ... read more
Crest is not good. They charged me (my wife, because she went to get the service done) $27 "Hazardous Material Repair Order Fee" for an oil change. All service is free in the first 3 years. My car is not 3 years old. Wheel alignments was also done, but it doesn't need hazardous material disposal afaik. This is pure and simple highway robbery. Never buying from Crest again. It's not a luxury dealership. They just need to sell Hondas.
Business response:
Your feedback is important to us and we understand your frustration. We are sorry to hear that you feel this way. Your experience does not reflect the level of transparency and service we strive to provide. We would welcome the opportunity to review the details of your service visit and discuss your concerns directly. Please contact Randy Nabors at Rnabors@vtaig.com so we can address this matter properly and work toward a resolution.
The dealership was ill-prepared to process the transaction…a cash deal with no additional ancillary items. They were very comfortable taking their time, attempting to upsell other optional coverage, but failed to act with any sense of urgency. I would hesitate to return there.
Business response:
We understand your frustration and recognize that your time is valuable. Your feedback is important to us, and we take these concerns seriously. We are sorry to hear that you feel this way about your experience, as we strive to provide smooth and respectful service to all our customers. We would appreciate the opportunity to discuss this matter further and address your concerns directly. Please contact Myles Bates at MBates02@vtaig.com so we can work toward a better resolution.
I would not use this service center again. The people are fine, but everything is WAY OVERPRICED!
Business response:
Thank you for sharing your concerns about your experience. We understand your frustration and your feedback is important to us. We appreciate that you found our team members to be helpful, and we take seriously your concerns about service pricing. We would welcome the opportunity to discuss your experience further and address your concerns directly. Please contact Randy Nabors at Rnabors@vtaig.com so we can better understand your situation and work toward a resolution.
I normally have a great experience when I bring my car in for service. But this time was a totally different experience and not in a good way. I dropped my car off on a Friday morning @7:30am for issues with the driver air conditioning blowing hot. No issues doing that. Troy called and left me a voicemail and text that the Freon was low they topped it off and was going to recheck it Saturday morning to make certain there were no leaks. Ok that’s fine I’m good with that. I wait for a call on Saturday to get an update on if th... read more
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration with the communication delays and the inconvenience this caused on your Monday morning. Your loyalty means everything to us, and we recognize that this experience fell short of the top-tier service you typically receive. While we appreciate your patience as we work to properly diagnose and resolve air conditioning issues, we know that clear communication throughout the process is just as important as the quality o... read more
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 8,241 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open at 7:00 a.m.