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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
DO NOT BELIEVE THE REVIEWS!!I read all the rave reviews online but I almost feel like the reviews are paid for considering the type of service I recieved. On 9/1/2020 I drove an hour to purchase a vehicle I had looked at on 8/26/2020. I had asked manager Jimmy Hendrix if I could get the car looked at for 2 hours to get it checked and he was adamant about not letting the car leave the dealership. Before purchasing the vehicle I noticed that there was only one set of keys and I was told by the salesman Felix Villatoro that he ... read more
Business response:
Thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
It’s ridiculous that dealerships force customers to take these surveys. If not, it hurts the person. They mean nothing. give 5 star for them
Business response:
Thank you for the five-star review!
I originally purchased my Infiniti from Crest back in 2014 on the pretense that buying luxury from Crest meant buying service. Unfortunately, I've had lackluster customer service multiple times in the service department. Most recently I took in my vehicle to have them check a "low washer fluid" light that had popped up. After 2 hours of waiting in the lobby with only 2 other customers, they came back with a bill and a full point inspection of all the things I needed to pay them to do, but failed to mention the "low tire pres... read more
Business response:
Leslie, thank you for your detailed feedback. Customer service and transparency are extremely important to us, and we truly value you and your business. We would like to see if there is anything that we can do to turn your experience around. Please contact James Saliva at Jsaliva@crestinfiniti.com at your earliest convenience.
no follow-up about unresolved problems The paint is pealing off the bumber of 2 year old Infiniti. The dealership acknowledged it and promised to give a call back with they can fix it. After 2 months of no response (maybe related to COVID19 disruption). I brought the car to the dealership again with the same issue. They promissed to call back when again when the part can be fixed. No any response again over a week.
Good place to service vehicle. But when it comes to warranty, they don’t want to do it unless you pay them money. Will avoid this place. Service price is a little to high and recommended unnecessary service.
Business response:
We are disappointed that you are not satisfied with your experience at our service department. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact James Saliva at Jsaliva@crestinfiniti.com at your earliest convenience.
Had a 6:30-7 apt with Maxwell and he didn’t show up nor did he make note that I was coming to purchase a vehicle. Because of his lack due diligence the car was sent to the auction and we both lost a deal. Buyers beware this guy is a joke!!!
Dangerous! Do NOT trust their service department. I picked up my Infiniti SUV from their service department Sept 5. It needs the CVT transmission and the transfer case repaired/replaced. I wasn't sure it was worth the high cost of repair so I asked my service rep if it was safe to drive my vehicle home. He said it was. I have the voicemail. I confirmed it with him again in person when I picked up my car. Less than 2 miles away from Crest my low tire light came on. Tire pressure was 22 and should be 32. I had to find a place ... read more
Complete joke I have kept my mouth shut for months about my opinion of this dealership based solely on the fact that I had a family member who worked here. They are a complete and total joke in every aspect be it service, sales, finance, paint and body the entire dealership. I bought a car from here because as I said I have a family member. Other wise I would have left in the first hour I was there they are so unorganized and don’t know their heads from their rears. Reguarless he helped me find a car that was going to work f... read more
Please DO NOT trust the person He won't care about needs of customers but him sale number. I left 5 star while I thought he was good. However, I was wrong. The car I got was not as he "said". He avoid my requirements and used words to get my trust. When I realized everything, I have already bought the car from the liar. Free car wash was not truth as I was stopped by staff. All lies...NOT RECOMMENDED!!!
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 8,241 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open at 7:00 a.m.