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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Predatory sales practices and I am in medical sales! Sadly they show you the most expensive options and say : oh the off brand factory parts must not be available. Only when your threaten to walk away somehow through a miracle they find the right parts! I am not rewarding such practices with my business and walked away! I was told at the exit they are luxury dealership science they have cold coffee and over cooked BBQ I guess that why they have charge more!
Business response:
Thank you for reaching out. We are always willing to try and find the best options and pricing for our customers and apologize if you feel this was not your experience. I would like to discuss this incident further and see how I may be able to assist. Please reach out to Carla Thompson, Director of Customer Experience, at your convenience. 972-581-1279 or Cthompson05@vtaig.com Thank you and have a wonderful day!
This happened over 2 months ago and no one has contacted me from the dealership--I am also calling HQ to file a complaint. My email was addressed to Mike Brosin on 11/19/2021 The person I dealt with introduced himself as Jason McClellan and informed me Bryan had called in today and he would be filling in. The very next thing he told me was "We don't have a loaner car for you" so, here we go again. I had a reservation number. He informed me there was nothing he could do. I asked to speak with you and was told you were not in ... read more
Business response:
Thank you for reaching out. I do apologize for the incidents that occurred. We were under the impression you had spoken with our service director, James Saliva, regarding this incident and everything was taken care of. We would never deliberately disregard an incident like this and hope that you will accept my apologies for it not being handled. I would like to get a better understanding of this and of your last comment about 3-4 encounters. Customer Service is our top priority and take your feedback very serious. Please giv... read more
One star because the Customer Service Rep (Jason)was cordial and responsive. Crest indicated I needed a new transmission. $5163.01. Took the vehicle to a mechanic who found the problem and fixed it for $550.00 words cannot express my utter dismay.
Business response:
Jose, Thank you for your feedback. We apologize if we left you feeling any way other than completely satisfied. When diagnosing an issue with any Infiniti, we have to go by Infiniti's recommended guidelines according to the year of the vehicle, the mileage and the diagnostic tests that are ran by certified Infiniti mechanics which determines the issue at hand. We would never want you to feel that we were quoting a repair that wasn't needed. We sincerely hope that we can regain your trust and that you will consider our dealer... read more
Prompt and professional agents there got me in and out after discussing all aspects of my problem with my car!! However I have a device on my car for insurance discounts and I spoke at length with Omar about it several times about making sure it was put back and he assured me they put it back but after leaving I discovered he lied to me!! I had a hard time finding where to reconnect it without being penalized!!!
Business response:
Deelaine, customer service is our top priority and we want to see if we can address your issue. Please contact James Saliva at Jsaliva@vtaig.com at your earliest convenience.
Good nut not quite good enough on Zactek detail. Missed driver’s cup holder ice cream big spot, did not clean Inside console compartments at all, the Infiniti logo on the back hatch was half clean/half dirty and the wood on center console was not cleaned well. If this was supposed to be a fantastic, like new cleaning I was expecting, it was a fail. Techs Broke the window, causing extra day undue delay.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact James Saliva at Jsaliva@vtaig.com at your earliest convenience.
Very poor service no good communication skills work was not completed someone have come to my house and complete his job wiper wash liquid was left empty
Business response:
Chris, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact James Saliva at Jsaliva@vtaig.com at your earliest convenience.
My husband and I were shopping for a low mile, slightly used SUV. We really liked the Infiniti QX60 and Crest seemed to have a good selection to choose from. They also seemed to have a lot of other nice used SUVs so they seemed to be a great place to go to compare different brands and models. We visited several times and our salesperson Ivan seemed to be pretty clueless, but I kept thinking that everybody has to learn, so I didn't mind too much. Plus, almost every time we were there he would bring over a guy named Adrian to ... read more
Business response:
We never want a customer to feel as though we aren't doing everything in our power to honor a deal. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please contact Darin Partin at Dpartin@crestcars.com at your earliest convenience.
You have question everything they quote. They tried to sell me new wipers. I changed them 1 month ago. All about the maintenance up sell.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please contact James Saliva at Jsaliva@crestinfiniti.com at your earliest convenience.
They are extremely slow at everything they do. The average time for an oil change is 3 hours, to check a battery is 2 days, and this last time to change a tire and do a rotation was 4.5 hours. They always lie and say it will only take an hour and a half so I decide to wait. Then they waste my entire day and they don’t communicate with you on timelines either. I always have to be the one to follow up with them. Terrible customer service.
Business response:
Hello, Amanda. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact James Saliva at Jsaliva@crestinfiniti.com at your earliest convenience.
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 8,241 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open at 7:00 a.m.