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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Purchased a 2023 QX60 sensory edition in December and it has been back to the shop three times for issues related to Apple Car play connection and system feature that seem to go out periodically. Surprised the audio system doesn’t support surround sound optimal listening unless it’s powered by Apple Car Play. Service has tried to remedy the issues but they keep resurfacing. It will be the last Infinity for me.
Business response:
Thank you for sharing your experience with us. We're sorry to hear about the challenges you've faced. We appreciate your feedback on the Apple Car Play connection and system features, and we'll be sure to pass this along to our team for further review.
Talked with salesperson about a used car he said it was no longer available but T it was still on your site three days later??? Was this a come on or what, was not impressed. Kinda feel used.
Business response:
We appreciate your feedback, and we're sorry to hear that the car you were interested in has been sold. Our inventory can change frequently, and sometimes cars are in high demand. We understand that this can be disappointing, but we would be more than happy to assist you in finding another vehicle that meets your needs. Please don't hesitate to reach out to us or visit our dealership so that we can help you explore other options and find the right car for you. Your satisfaction is important to us, and we value the opportunit... read more
I bought a vehicle from Brandon De Soto in October 2023. He assured me that all their used vehicles are serviced to ensure they are safe and ready to drive off the lot. Mine was neither. When I arrived home a low battery indicator came on. When I notified Brandon he offered to replace it, but after driving it an hour to Frisco my service representative Blake told me my battery was healthy. When I asked what the age of the battery was he said he did not have that information. I brought my vehicle to my service shop and was to... read more
Business response:
We're genuinely sorry to hear that you've encountered issues with your car after your purchase. This is certainly not the experience we want for our customers, and we understand your frustration. Sometimes unforeseen issues can arise after the purchase of your vehicle, and we apologize for the inconvenience this has caused you. Please know that your satisfaction is important to us, and we take these matters seriously. We would like to help you resolve these problems as quickly and efficiently as possible. Our service departm... read more
Beware! Ive bought 3 vehicles from Crest, never an issue. Recently I purchased a prenowned Escalade to use as a family utility vehicle. Pric was fair, it was sold as a Certified Preowned. The day after I bought I left town on a road trip. Immediately, we discovered that adaptive cruise didn't work, front end crash avoidance didn't work, "fuel range" indicator was eratic, rear heat would say 70 then 10 minutes later say 85, driver power seat made crunching noises. Obviously something was wrong. I called my service advisor, he... read more
Business response:
We regret to hear about the issues you encountered with the vehicle you purchased from us, resulting in a loss. While we sympathize with your situation, it's important to clarify that covering losses on vehicles is often beyond the scope of standard dealership policies. To better understand and address your concerns, we would appreciate more specific details about the issues you faced, including the nature of the problems and any communication you had with our team. This information will allow us to investigate the matter th... read more
CREST CADILLAC SOLD US A LEMON! EXTREMELY disappointed with my recent purchase of a 2017 Cadillac Escalade from Crest Cadillac—21 days in, less than 30 miles driven per day and already dealing with a major transmission issue to the tune of a $19,500 fix (outrageous quote to fix from Crest Service Department) Despite claiming to "provide customers with true value and a superior lineup of luxury vehicles", Crest Cadillac refuses to back the quality of their vehicles. They refuse to make it right! Terrible service—no follow up,... read more
Business response:
We're sorry to hear about your negative sales experience, and we appreciate you taking the time to share your feedback. Providing excellent customer service is of utmost importance to us, and we regret that we fell short of your expectations. To better understand the specific issues you encountered during your sales experience, we would be grateful if you could provide us with more details about what went wrong. Your feedback is essential to help us identify areas of improvement and make necessary changes to enhance our cust... read more
Neutral experience, little overpriced for some services, too much disposal charges transmission fluids or brake fluid service.
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience.
DO NOT RECOMMEND! On September 6, 2022, we brought our Infiniti G37 Convertible to Crest Infiniti due to our convertible top getting stuck midway while other opening OR closing it. The top was functioning inconsistently, meaning it would work one day then not work the next. This was thoroughly explained in detail the day that we dropped the vehicle off for the diagnosis / service. After the diagnosis, we were told that the partial shelf was the problem and needed to be replaced. Over the course of 55 days, our car had been i... read more
We had sale rep Jonte Cox he has to be the worse sale rep they have in store. He was not paying attention to what I saying. He told me when I ask I have not heard from you all day this man said I was working with other customers I said so what am I. I can’t believe Crest allows theee employees to treat customer how me and my family was treated. When I ready to trade my auto in it will no be with Crest. Poor service poor everything all All around the board.
Business response:
Hi Mia, On behalf of Crest, we sincerely apologize that your experience during your lease buy out was less than amazing. Jonte is one of our newest sales consultants, so he is still navigating his role here. It sounds like he might have been busy all day and perhaps time management training would be helpful. I will pass this feedback on to his direct supervisors. In the meantime, should you wish to discuss your experience further, or if there is anything I can do to turn your experience around please don't hesitate to reach ... read more
Josh did everything he could to get me done. But the finance team wasn't helping me lease a new vehicle. 😒
Business response:
Thank you for your feedback!
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 8,241 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open at 7:00 a.m.