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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The service center was fine. However, the lady that set my appointment did not get the information correct. I was bringing my car in for a zagtec and oil change/15,000 mile check up. I was very clear about what I needed when I made my appointment. We confirmed for Saturday, and when we went to drop off the car we were told that it would be a two day service because the zagtec couldn’t be done and ready that same day since we were doing the oil change and 15,000 mile service. Now we have to make another appointment and take t... read more
Business response:
Thank you for sharing your feedback! We’re glad to hear that the service center met your expectations. We are sorry to see that you are not fully satisfied with your experience, and we will make sure to improve our communication moving forward. If you'd like to discuss this further or need assistance with a loaner car, please don’t hesitate to reach out to us. We look forward to serving you again soon!
I purchased a preowned car from Crest and immediately after I got home I noticed a few issues that wasn’t clear at the time of test driving. Since I bought the car in October I have been going back and forth with the warranty company that was also sold to me by Crest Infiniti. The company is claiming that this is an existing issue and they will not be fixing the issue. I have since gone back and forth with the dealership to help get this resolved till this day. Still waiting for a call from the sales team. Not so much of a g... read more
Business response:
We appreciate your feedback regarding your experience. We understand the frustration of dealing with warranty issues and the lack of communication from our sales team. Please reach out to Myles Bates at MBates02@vtaig.com for assistance in resolving this matter.
The service done was fine and handled the issues presented. The administration and communication were not good at all. Two stars is generous. 1st scheduled appointment was on Jan 13. I showed up but "oops we don't have a loner for you". "I'll call you later today or in the morning when I get one lined up" - no call. I rescheduled and dropped the car at 10 AM on Feb 3rd. Simple service: ZAKTEK, oil change and door lock repair. Inspection added engine filter changes. Next day I hadn't heard anything but at about 1PM the on-lin... read more
Business response:
We apologize for the miscommunication and delays you experienced during your visit. It’s clear that we did not meet the level of service you deserve, and we understand your frustration. We would appreciate the opportunity to address your concerns directly. Please reach out to Randy Nabors at Rnabors@vtaig.com, and he will work with you to ensure this situation is resolved. We truly value your feedback and thank you for bringing this to our attention.
I don’t understand why this dealership charges $245 for installing a cabin air filter. I can purchase a filter for $30 or less and install it in about 2 minutes.
Business response:
Thank you for your feedback! We understand your concern, and we strive to provide transparency with our pricing. If you'd like to discuss this further, please don't hesitate to reach out!
On this return visit the tech was able to repair the noise coming from the rear of the vehicle. The car service to pick me up to retrieve the car was not set up at the desired time I requested or at all once I notified the service dept. and the car was not washed.
Business response:
Thank you for your review and for providing detailed feedback about your service experience. We appreciate you highlighting both the positive aspects and areas where we can improve. We're glad our technician successfully resolved the rear noise issue with your vehicle, which was the primary service objective. However, we clearly fell short in two key areas of customer service. These missed details detract from what should have been a fully satisfactory service experience. We take your feedback seriously and will use it to im... read more
No loaner despite taking an appointment. After I got there, I was summarily told to "Take an appointment the next time" without ascertaining whether I had taken one or not. It's not the end of the world, but when you buy an Infiniti, you expect a certain level of service, which I didn't see here. Most likely, I'll not buy another car from Crest.
Business response:
We sincerely apologize for the experience you had during your recent visit. It's disheartening to hear that you were not provided with a loaner vehicle despite having an appointment, and we understand how this fell short of the level of service you expect. Your feedback is important to us, and we want to address your concerns directly. Please reach out to Jeremi Chapman at JChapman@vtaig.com. He will be more than happy to discuss your experience and ensure that we work towards a resolution. Thank you for bringing this to our... read more
MILES is DISHONEST, PRICES ARE DECEITFUL . Planned to buy a pre-owned car but tried to add upgraded options . Misleading car prices. BEWARE OF CREST PKG.
Business response:
Caroline - I'm sorry you don't see value in our adds, but I do feel compelled to list everything you get in case others read this review. The adds are window tint with lifetime warranty, door edge and handle guards to help from chipping paint and causing door dings, nitrogen in tires that help prevent tire pressure warning lights from coming on when weather changes, RecovR tracking device - helps fine vehicle in case stolen and knowing where your vehicle if someone borrows it...this can help lower insurance cost, on demand c... read more
We had an extremely unpleasant encounter with the sales manager, who displayed a complete lack of respect towards us as customers. Despite negotiating over the phone, Tim Walker insisted that we come in person to finalize the deal according to our specifications, even though we were willing to offer more than originally discussed. Unfortunately, Tim's arrogance overshadowed any chance of constructive dialogue, as he failed to communicate with us in a respectful manner. I would not recommend him to any of my acquaintances. De... read more
Business response:
We're truly sorry to hear about your unpleasant encounter with our sales manager. Providing exceptional customer service is paramount to us, and we deeply regret any lack of respect or communication you experienced during your visit. To address your concerns and ensure they are resolved promptly, we recommend contacting Tim Key at tkey@vtaig.com. Tim will personally address your feedback and work diligently to rectify the situation. Your satisfaction is of utmost importance to us, and we're committed to fostering positive ex... read more
I’ve worked in the automotive industry over 20 years, purchased numerous vehicles from franchise dealers & mom/pop. This was by far the worse car buying experience. We had been working w|Daniel Kanu, submitted all documents requested, get to the dealership March 29 around 3pm and didn’t leave until after 10pm. (Loan still not secured, as the lien holder was requesting 3 months statements) Daniel let us leave with the vehicle, as we caught a Lyft there thinking all was good! We drove the car an entire week, connected Daniel w... read more
Business response:
Thank you for your feedback about your recent experience. We sincerely apologize for the frustration and inconvenience you encountered during your car purchase process. We understand your disappointment, especially considering your extensive experience in the automotive industry. We take your concerns seriously. We are committed to providing exceptional service to all our customers. We understand the negative impact this experience has had on you. Please contact Tim Key at tkey@vtaig.com at your earliest convenience. We sinc... read more
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 8,241 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open at 7:00 a.m.