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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They are always very kind and welcoming when I go to the service department. This time I was disappointed with the service department when they detailed my car they took things out of my side door pocket that I either wanted or needed. I didn’t think those things would affect the detailing of my car, but obviously it did.
Business response:
Thank you for sharing your feedback. We’re so glad to hear that you've had positive experiences with our service department in the past. We truly apologize for any inconvenience caused by the items being removed during the detailing process. We understand how important those personal items can be and appreciate you bringing this to our attention. Please feel free to reach out to us directly if you’d like to discuss this further.
Tony Brown is not a good service advisor when it comes to communication. He can be difficult to get a hold of, especially when he doesn't return calls in a timely manner and leaves you waiting excessively.
Business response:
Thank you for sharing your feedback. We understand how important timely and consistent communication is during the service process, and we’re sorry to hear that you feel your experience did not reflect that standard. Your concerns are important to us, and we’d appreciate the opportunity to look into this further and work toward a resolution. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can address your experience directly and ensure your future visits are handled with the level of service you deserve.
I took my 2019 infiniti qx60 last week with check engine light on. I had already did my own diagnostic on my personal device I gave them the codes and I was told they were gonna do thier own diagnostic which was fine. They came back and said i needed reprogramming module software glitch in the system but I still had to get charged $379 I didn't argue. Do what needs to be done. I waited 3 hours at the service department while the car was being serviced plus the 45 mins driving there and 45 mins back home. I got home my check ... read more
Business response:
Thank you for sharing your experience. We sincerely regret that you believe the service you received did not resolve the issue with your QX60 and that the check engine light came back on after your visit. We understand how frustrating that could be, especially after spending so much time and effort. We would like to look into this matter further and ensure that your concerns are addressed. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can discuss your situation and explore the best way to make things right.
service is poor on response did not fix my key did not return call did not send my title
Business response:
We’re sorry to hear that you feel this way about your experience. It’s important to us that we provide prompt and effective service. We would appreciate the opportunity to look into this further and resolve these issues for you. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can assist you directly. Thank you for bringing this to our attention, and we hope to make things right.
I was there to get a leak checked and was given 8k quote to get transfer case replaced and had to try multiple times to reach to advisors to get details. The leak started right after when I got my repair done for radiator fan and inspection done during that did not mention anythin about the leak. I got the repair done in another shop, just the axle seal replaced which is way less expensive with 3 year 3600 mile warranty.
Business response:
Thank you for sharing your feedback. We are sorry to hear about your frustration and any confusion regarding the repair details. It's important to us that our customers feel fully informed and supported throughout the service process. We’d like the opportunity to discuss your concerns further and ensure we address any lingering issues. Please feel free to reach out to Randy Nabors at Rnabors@vtaig.com, who would be happy to assist you directly.
Previous recent visit was to get a tire air pressure sensor fixed. It worked for a few days than failed again. This visit was for the same reason. When I left Crest it still was not working.
Business response:
Thank you for sharing your experience. We are sorry to hear that the issue with your tire air pressure sensor has not been resolved to your satisfaction. We’d like the opportunity to look into this further and ensure it’s addressed properly. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can work toward a resolution.
Car had zaktec treatment. Not sure if they actually applied anything to the finiish but the car still had dirt on back bumper. Not impressed.
Business response:
Thank you for sharing your feedback with us. We're glad to hear that you brought your vehicle in for the ZAKTEK treatment, though we understand your concerns regarding the condition of the finish afterward. It's important to us that each service meets expectations, and we can see how finding dirt on the back bumper would leave you unsure about the application process. Your comments have been noted, and we appreciate you bringing this to our attention. If you have any lingering questions about the treatment or would like some... read more
Tony said my car would be ready by 9. It was not ready when I left work to come get it. He is a terrible service employee
Business response:
We are sorry to hear that you are not satisfied with your recent experience. We strive to provide timely service, and we understand how frustrating delays can be. We appreciate your feedback and would like to address this matter. Please feel free to contact us directly so we can discuss your concerns further and ensure a better experience in the future.
Always G R E A T S E R V I C E at Crest Infiniti!
Business response:
Thank you for your continued support! We're thrilled to hear that you consistently receive great service with us. We look forward to serving you again soon!
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 8,241 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open at 7:00 a.m.