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Crest Volvo Cars
- Car Dealers
- Frisco, TX
About this business
Location details
6020 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The service has gotten progressively worse in the last few times I’ve taken my car here. From lack of communication to no detailing I’ve become disappointed from where we started to where we’ve come. I took my car in for an oil change and inspection. I texted and tried to communicate with the service advisor to no avail. I had to call the next day to check on the status of my car and go find out it was ready for pick up.
If I could give zero stars, I would. Crest Volvo has been an absolute nightmare to deal with. My vehicle has been in four separate times for the same unresolved issue, and every time I’m told it’s just a “software problem.” No real diagnostics, no resolution, just empty excuses. Meanwhile, the issue continues to compromise the safety and reliability of my car. The worst part? The service manager was not only rude and dismissive but actually had the audacity to ask me to overlook known safety issues. That’s not just unprofess... read more
Business response:
I am glad that we were able to get things worked out and to trade you into a new Volvo. Please enjoy your vehicle for years to come. Duncan McPhail Managing Partner
I had something stolen from my car during a service. My service manager Mark was great, but nothing was done or offered to remedy the missing item. I notified immediately after entering my car after pickup
Business response:
We are grateful for your feedback. We understand your concern about the missing item from your vehicle during service, and we take these matters seriously. Your experience regarding the lack of resolution for the missing item is important feedback that helps us improve our processes. We value your business and appreciate you bringing this to our attention promptly after pickup. Your input helps us ensure we maintain the highest standards of care for our customers and their vehicles. To discuss your experience further, please... read more
If I had to some it up very simply I would say the place is deceiving
Business response:
We are sorry to hear that you feel this way about your experience. We understand your frustration and take your concerns very seriously. Your feedback is important to us as it helps us identify areas where we can improve our communication and service. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can better understand your concerns.
Not so efficient in the contact and phone service. Need to pick up and return phone calls more frequently
Business response:
Thank you for your review and for taking the time to share your experience with us. We understand your frustration regarding our phone communication and response times. Your feedback is valuable to us. We recognize that timely communication is essential for providing excellent customer service, and we are committed to improving our responsiveness. At Crest Volvo Cars, we strive to make every interaction smooth and efficient for our customers. Your input helps us identify areas where we can do better, and we will work to enha... read more
The mechanic not only unset our presets for the drivers seat, the seat is raised to the highest position and I cannot figure out how to get it back to the lower position. . I have mobility issues and it was very difficult for me to get in and out of my car today. So I ask WHY was the seat moved anyway except front to back for longer legs than mine??? Even the mirror positions were messed up!
Business response:
Thank you for bringing this to our attention. We understand your frustration and are concerned to hear about the issues you experienced with your vehicle's seat and mirror settings. Our goal is to return every vehicle to its owner in the same condition it was received, aside from the requested service. We would like to learn more about what happened and assist you with restoring your seat and mirror presets. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com at your earliest convenience so we can help... read more
I don’t want to leave a review. The fact this is making me is ridiculous.
Business response:
We deeply cherish your feedback and understand that leaving reviews can sometimes feel like an obligation. We appreciate that you took the time to share your experience with us despite your initial reluctance. Your satisfaction with our service means everything to us at Crest Volvo Cars, and we're grateful that your experience warranted such a positive rating. We're here whenever you need us and look forward to continuing to serve you in the future.
Initial service was good and efficient, however, oil plug was not put back in properly which caused oil to leak all over my garage and require my car to be towed in two days after service to have the issue addressed. Bryce himself was very professional and when the issue occurred he was quick to take care of the issue and get my car back to me so I wasn't inconvenienced any longer than I had to be.
Business response:
We understand your frustration with the oil plug issue that occurred after your service visit. We appreciate you acknowledging that our team member handled the situation professionally and worked quickly to resolve the problem and minimize any further inconvenience. Your feedback about both the initial efficient service and the follow-up care is valuable to us. We are sorry to hear that you feel this way about your overall experience, and we take these matters seriously to ensure our service standards meet your expectations.... read more
I sent a review 2X & got no response. Was told service would take 4-5 hours. Left car at 11 AM on Friday to pick up the next morning. Got there at 10 on Saturday and 0 had been done. Requested service was inspection, tire rotation & sealant reapplication. When I got there on Saturday I was told nothing had been done. Lyn had turned service of my car over to Mark. Mark tried to be helpful, but there was not time for sealant & they wouldn't get to it until Monday. They finally did rotate tires & state inspection and I left at ... read more
Business response:
We understand your frustration with the extended service timeframe and lack of communication regarding your vehicle's maintenance needs. It is disappointing when expectations are not met and we know that your time is valuable. We take your feedback seriously and want to make this right. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can discuss how to better serve you and ensure your remaining service needs are handled promptly and professionally.
Frequently asked questions about Crest Volvo Cars
How is Crest Volvo Cars rated?
Crest Volvo Cars has a 4.7 star rating with 8,960 reviews.
When is Crest Volvo Cars open?
Crest Volvo Cars is open now. It will close at 8:00 p.m.