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Crest Volvo Cars
- Car Dealers
- Frisco, TX
About this business
Location details
6020 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Initial service was good and efficient, however, oil plug was not put back in properly which caused oil to leak all over my garage and require my car to be towed in two days after service to have the issue addressed. Bryce himself was very professional and when the issue occurred he was quick to take care of the issue and get my car back to me so I wasn't inconvenienced any longer than I had to be.
Business response:
We understand your frustration with the oil plug issue that occurred after your service visit. We appreciate you acknowledging that our team member handled the situation professionally and worked quickly to resolve the problem and minimize any further inconvenience. Your feedback about both the initial efficient service and the follow-up care is valuable to us. We are sorry to hear that you feel this way about your overall experience, and we take these matters seriously to ensure our service standards meet your expectations.... read more
I sent a review 2X & got no response. Was told service would take 4-5 hours. Left car at 11 AM on Friday to pick up the next morning. Got there at 10 on Saturday and 0 had been done. Requested service was inspection, tire rotation & sealant reapplication. When I got there on Saturday I was told nothing had been done. Lyn had turned service of my car over to Mark. Mark tried to be helpful, but there was not time for sealant & they wouldn't get to it until Monday. They finally did rotate tires & state inspection and I left at ... read more
Business response:
We understand your frustration with the extended service timeframe and lack of communication regarding your vehicle's maintenance needs. It is disappointing when expectations are not met and we know that your time is valuable. We take your feedback seriously and want to make this right. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can discuss how to better serve you and ensure your remaining service needs are handled promptly and professionally.
I was not given full picture of my car status ahead of time . Took totall 5 days and the loaner car has limited mile and radius to used.
Business response:
Thank you for taking the time to share your feedback with us. We understand your frustration regarding the communication about your vehicle's service status and appreciate you bringing this to our attention. Clear and timely updates throughout the service process are important, and we recognize that you deserved better information about the timeline from the start. We also hear your concerns about the loaner vehicle restrictions. We know that having limitations on mileage and driving radius can be inconvenient when you need ... read more
No document on the free 27 point inspection, showing what need attention and no callback regarding a light that came on by the time I got home..
Business response:
We understand your frustration regarding the missing documentation for your 27-point inspection and the lack of follow-up about the warning light that appeared after you left our service center. These are important parts of our service process that clearly fell short of your expectations. We take these concerns seriously and want to make this right. Please contact Bryan Bingham at 972-578-7511 or Bbingham03@vtaig.com so we can address these issues properly and ensure you receive the documentation and assistance you need.
Service I paid for WAS NOT COMPLETED. This is unethical and absolutely UNACCEPTABLE. UNACCEPTABLE unacceptable
My first experience was wonderful. But the second one not so much. I scheduled an appointment online for regular maintenance and a loaner car so we could go to the mall while we waited. We walked the mall, we saw a movie and still no call it was ready. I was expecting it to be a couple hours like last time. At this point I called the dealership. I was told that since I got a loaner car then I’m “NOT PRIORITY”. ( Not to mention, I noticed and commented to my mother when we arrived, that it looked like a slow day and maybe it ... read more
Business response:
Thank you for sharing your experience. We're sorry to hear about the challenges you faced during your visit. Your feedback is valuable, and we’re committed to improving our communication and service. To discuss your concerns further, please reach out to our General Manager, Jason Pickering, at jpickering@vtaig.com or 469-384-2688.
Ally is great. But I’m tired of all of your survey requests. Please stop.
Business response:
Thank you for your feedback, Jason. We’re delighted to hear that Ally provided you with great service. We understand your concerns regarding the frequency of survey requests and appreciate you bringing it to our attention. Your satisfaction is important to us, and we value your input. We look forward to seeing you next time!
After I booked my appointment online I never received a email confirmation or text confirmation. I had to go back online and chat with someone to confirm the appointment. I gave my number and my name online but your system kept changing it to my wife’s number. The car is in her name but I was making the appointment and needed the communication not her as she was out of town. Also when I pulled in and the lady started checking me in I was scolded when I told her the miles on the car which was 15k she said you should have brou... read more
Business response:
Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the appointment confirmation process and the communication issues you encountered. It's important to us that our customers receive clear and timely information, and we will take your comments into consideration to improve our systems. We understand that your vehicle's maintenance schedule can be complex, especially with its history as a loaner. We strive to ensure our service team is well-informed and able to assist you effe... read more
So, we had a 9:15 am appt. When dropping off the car we were told it would take 2-3 hours to update the computer for a recall notice. We did get a loaner, but were limited to a 60 mile range. We live at the edge of that distance so we hung around near the dealership. We called about 2pm (4.5 hours from check in) to check on status and no one returned our call. We stopped by to be told it was "on deck" to be next in line and it would be 2-3 more hours. When we asked why it was taking so long to get started they said because w... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced during your recent visit. It’s important to us that our customers feel informed and supported throughout the process. We appreciate your feedback regarding the communication and transparency, and we recognize how crucial it is to provide clear expectations about repair timelines and loaner vehicle limitations. We are glad to hear that our valet provided you with kind and courteous service, and we will make sure to acknowledge t... read more
Frequently asked questions about Crest Volvo Cars
How is Crest Volvo Cars rated?
Crest Volvo Cars has a 4.7 star rating with 8,963 reviews.
When is Crest Volvo Cars open?
Crest Volvo Cars is open now. It will close at 8:00 p.m.