This profile has been claimed by the business owner or representative.
Crest Volvo Cars
- Car Dealers
- Frisco, TX
About this business
Location details
6020 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
This was the BEST car buying experience I have EVER had. Everyone in the sales department was outstanding, knowledgeable and willing to 'go the extra mile' to make my purchase both cost effective and assure that I found the 'right' vehicle. From the top down, Leo Pacheco, Justin Pacheco, Brian Pacheco, Ramon Taylor, Cliff Roberts and Gary Keller are to be commended for their professionalism, service and knowledge regarding all the vehicles which they represent. I nost certainly have and will continue to recommend Volvo of Da... read more
First class operation throughout the organization. They listened to my needs and addressed all of my concerns. The process was actually enjoyable. I would and have recommended Chris and Volvo of Dallas to my friends and family. Thank you Volvo of Dallas for a job well done.
There is no other Volvo dealer in America I would prefer to deal with, from the always exhuberant greeting at the front desk, the sales team is tops, and service (many years) after the sale is top notch. There is nobody in the auto service industry like Superman Steve Walker. Whenever I have a question about my old 240, Steve is my "go-to" man here in the U.S.A.
Being a Latino male myself, I find it very disrespectful to my people when idiots like the one below blame everything on being a Latino. That is just a cop out. I am proud to say that a real Latino male makes things happen and not use excuses. I went ot this dealership and they were very friendly and helpful. Well at least the sales and business manager was. The sales manager seemed like an ass but luckily I never spoke to him. Overal I had a great experience and would highly recommend it.
Dealer can't enter an email address correctly, did not opt in verify email address, stop spamming me.
Business response:
We are concerned to hear about the email communication issues you have experienced. Your concerns are important to us, and we would appreciate the opportunity to discuss this further and work towards a resolution. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can address this issue and update our records properly.
Making me give a rating and asking multiple times and then requiring word too. So here you go
Business response:
We genuinely appreciate your patience with our review process. Your feedback helps us improve our services, and we truly value the time you took to share your experience with us. We understand that rating systems can sometimes feel repetitive, and we appreciate you completing the process. Your input matters to us and helps us serve our customers better.
Stupid to charge a 3% fee in the use of a credit card. This is a charge that has been in place for years so by charging it, just increasing profits.
Business response:
Thank you for your feedback regarding our payment processing fees. We understand your concerns about the credit card fee and appreciate you taking the time to share your perspective with us. Your input helps us better understand how our policies affect our customers. We recognize that additional fees can be frustrating, and we value your continued relationship. We strive to provide transparent pricing and excellent service in all aspects of your automotive experience.
I didn't like being accused of breaking the windshield on the loaner car. If that windshield was cracked, you should have caught it before you gave me the car. You detained me for almost 30 minutes, and the entire experience was insulting.
Business response:
Thank you for taking the time to share your experience. We understand how frustrating a situation like this can feel, and our intent was never to offend or accuse you. All of our vehicles, including loaners, are inspected prior to being released, and no windshield damage was noted at checkout. Unfortunately, when damage occurs while a vehicle is in a customer’s possession, it is considered the responsibility of the driver, which is consistent with standard loaner policies. That said, we are sorry if the explanation or delay ... read more
I was told it would be a wait of 3 hours just for a tire and a wheel alignment. I don’t think I’ll be back no time soon, I would rather go somewhere else.
Business response:
We understand that timely service is important and appreciate your feedback regarding wait times. Our team is committed to providing efficient service while maintaining quality and attention to each customer. We continually evaluate processes to improve speed and convenience. For further assistance, please reach out to our Service Director, Jeremi Chapman, at Jchapman@vtaig.com.
Frequently asked questions about Crest Volvo Cars
How is Crest Volvo Cars rated?
Crest Volvo Cars has a 4.7 star rating with 10,391 reviews.
When is Crest Volvo Cars open?
Crest Volvo Cars is closed now. It will open on Monday at 8:30 a.m.