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Crest Volvo Cars
- Car Dealers
- Frisco, TX
About this business
Location details
6020 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
The service representative was very helpful. My concern is with the service techician. I paid for a diagnostic for 3 issues. The results for 2 of the issues were so far off base and extremely expensive, a new car would cost less. I discussed the diagnostic with the service manage and he agreed to only charge me for the part for the third issue. The part was replaced but within a week the third issue resumed. I appreciate the support but I am very unhappy with the quality of the diagnostics and the fact that my issues were ne... read more
Business response:
We value feedback regarding the diagnostic process, as thorough and accurate evaluations are central to a positive service experience. Our goal is to provide attentive support and professional care while addressing customer concerns effectively. Insights like this help us continually improve how diagnostics and follow-up services are handled. For further discussion, please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com.
it seems like any warranty work is hidden behind a wall of "I have to check on that with the warranty dept." We got an "estimate" for over 12k and WE had to push back and say "are you sure about that?" a day later we heard that it was NOT covered (over 3k repair) then a few minutes later we were told that it WAS covered. We've asked for more clarity in the years that we've been going here, but it seems to get a little worse the longer we keep going here. There's very little to NO clarity on fees and if we're covered or not. ... read more
Business response:
It's regrettable to hear about the confusion you experienced with warranty coverage and pricing clarity. We understand your frustration. Your experience falls short of the transparent service that we strive to provide. We want to ensure every customer receives consistent, accurate information from the start. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can discuss your concerns directly and work toward improving your service experience.
We waited an hour and a half to speak with financial. Won’t recommend you
Business response:
Your feedback is important to us, and we understand how frustrating it can be to experience such a lengthy wait during the financing process. We recognize that this is far from the efficient service experience we strive to provide our customers. We take concerns about our efficiency seriously and would appreciate the opportunity to discuss this further with you. Please contact Duncan McPhail, our General Manager, at Dmcphail@vtaig.com so we can work toward a better resolution.
I brought my car in for a service light issue. The car is brand new, but was a loaner. They changed my oil and whatever else needed to be completed, but failed to correct the engine service light. Appears I will have to bring it back in for that again.
Business response:
Thank you for sharing your experience, as we strive to make each visit as thorough and convenient as possible. Our team’s goal is to support vehicle care with attention and good intentions, especially on newer vehicles. We value the opportunity to continue assisting and ensuring concerns are fully addressed. Please reach out to our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can help further.
Slow slow slow and too expensive slow expensive slow expensive so I won’t visit there again
Business response:
We appreciate you taking the time to share your thoughts and understand how frustrating delays and costs can be. Our intention is always to provide timely service while maintaining quality and value. Feedback like this helps us focus on improving efficiency and guest satisfaction. Please reach out to our Service Director, Jeremi Chapman, at Jchapman@vtaig.com if you would like to discuss this further.
I’ve had a very disappointing experience with this dealership’s warranty department. I have called multiple times regarding a warranty they provided, and no one has returned my calls or explained what happened to my warranty. Because of the lack of response, an issue with my windshield has only gotten worse. I feel completely ignored and helpless because I don’t know who to speak to for help. At this point, I am considering canceling my warranty altogether due to the poor customer service.
Business response:
We appreciate you bringing this to our attention and understand how discouraging it can be to feel unheard when seeking assistance. Our team’s intention is to provide clear guidance and timely support, especially when warranties are involved. Your feedback helps us identify opportunities to strengthen communication and follow-through. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can help address this with you.
Ally was helpful. Charging us for the software updates are not in line with industry standards. Very disaapointed with Volvo. Being a first adopter, Volvo should treat us better. Same with battery degradation. Very bad battery technology. Will never recommend Volvo to any freinds.
Business response:
We regret to learn about your concerns, and we understand your disappointment. Your feedback is valuable to us. We would welcome the opportunity to discuss your experience further and address your specific concerns. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can work together to improve your experience.
Very good customer service but product is defective and issue was fixed but it doesn’t work
Business response:
Thank you for sharing this feedback with us. While we’re glad to hear you felt well taken care of, we understand how frustrating it is when a product continues to have issues even after a repair. Experiences like this help us evaluate how we follow up on resolved concerns to ensure everything is functioning as expected. If you’d like us to take another look or help explore next steps, please reach out to our Service Director, Jeremi Chapman, at Jchapman@vtaig.com.
tyler was great , i was under a time schedule and tyler got me done on time. i did not get to spend time with Ski but will come back later this week.
Frequently asked questions about Crest Volvo Cars
How is Crest Volvo Cars rated?
Crest Volvo Cars has a 4.7 star rating with 10,391 reviews.
When is Crest Volvo Cars open?
Crest Volvo Cars is closed now. It will open on Monday at 8:30 a.m.