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Crest Volvo Cars
- Car Dealers
- Frisco, TX
About this business
Location details
6020 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was very disappointed in Ms. Umanzor's communication - both with me and with the techs working on the vehicle. I would most certainly not recommend Ms. Umanzor. Crest Volvo is at a very convenient location but I am certainly considering going far across DFW for future basic service needs.
Business response:
We appreciate feedback regarding your service experience and understand how important clear communication is. Our team is committed to providing professional, attentive support and ensuring customers feel informed throughout the process. We continually review procedures to improve the service experience. For further assistance, please reach out to our Service Director, Jeremi Chapman, at Jchapman@vtaig.com.
Wanted to wait a few days before responding. Staff was nice, but had issue this mor o g while I was on a call in the car and all of a sunken, I couldn't hear the person I was talking to (they could hear me). After disconnecting the call and having them call me back, still couldn't hear. I had to do a reset. So, my rating is 1.
Business response:
We appreciate you sharing your experience and understand how frustrating technical issues can be. Our team’s goal is always to provide helpful support and a smooth experience for every customer. Feedback like yours helps us continue improving the tools and guidance we offer. For further assistance, please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com for support.
The email I received said the ZAKTEC appointment would take 3 to 4 hours. I arrived at the service department for my scheduled appointment at 7:00 AM and was promptly received. My car was returned to me at 3:30 PM. After 6 hours I was told the car was headed to the car wash. Two and a half hours later, at 3:30 they had the car ready. I can’t help but assume the service department wasn’t providing an accurate accounting of the vehicles status. I could understand if there was a backlog causing delays but that was never mention... read more
Business response:
We recognize how valuable your time is and understand the frustration when a visit takes longer than anticipated without clear updates. Our team strives to keep customers informed and provide a smooth, efficient experience at every step. Your feedback is important in helping us improve our communication and overall service process. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can further address your concerns and assist you.
Did not even evaluate the car until Monday despite having an appointment on Thursday. Car was in shop for a week
Business response:
Thank you for taking the time to provide feedback about your recent service experience. We understand your frustration. We recognize that timing is important when you need service, and we value your patience during this extended visit. Your experience helps us identify areas where we can improve our scheduling and communication processes to better serve our customers. Please reach out to our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can discuss your experience further and work to address your concerns.
Brought car in for brake job. 3 trips later, car is making brake noise that dealership has been unable to correct. Picked it up on 3-13 after I was told it was fixed, today 3-14 still making loud noise. Must say that Mr Farmer has been very good in communicating the status of my car.
Business response:
We take your feedback seriously and understand your frustration. Your patience throughout this process is truly appreciated. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can work together to find a resolution.
Mark is a great person but the cars are not good. I have been to the workshop 10 times in last year and spending money. Now I paid $500 to change the auxiliary battery but the car still won't do auto start/stop. What a waste of money.
Business response:
Thank you for sharing this feedback. We’re glad to hear you had a positive experience with Mark, and we’re truly sorry that your vehicle’s ongoing concerns have caused repeated frustration and expense. That is not the experience we want for any Crest Volvo guest. I would like to discuss this with you. Please reach out to Duncan McPhail, General Manager, at dmcphail@vtaig.com.
Volvo leasing was frustrating and glad I’m done! Never again! When we turned in the car last week, the person was very rude as well! My advice to my friends is to NEVER buy or lease a Volvo!
Business response:
Thank you for sharing your feedback about your recent experience. Our team aims to make every interaction respectful and supportive, especially during important steps like vehicle returns. We value hearing from our customers so we can continue improving the experience we provide. Please feel free to contact Duncan McPhail, our General Manager, at Dmcphail@vtaig.com if you would like to discuss your visit further.
Bad car. There's no way that this car passat safety inspection. Bad front rotors, Hub bearings, rear tires. I was promised by Mike to get rid of tire inflation light. Called Sam Hilo, but never returned my call
Business response:
We value your input and understand your concerns. This does not reflect the level of service we strive to provide. We would appreciate the opportunity to address these concerns directly with you. Please contact Duncan McPhail, our General Manager, at Dmcphail@vtaig.com so we can work towards a resolution.
I have been in for service multiple times this month. The last time it would have been nice if someone told me the car needed an oil change because the light came on when I got home. Frustrating because the car is only 6 months old and 5k miles on it but I guess it was built in January. No communication on when car is ready. Takes all day for an oil change. Sometimes 2. Update done by the service dept wiped out my cars settings and when I called to say that it might be helpful if someone helped us set this back up was told i... read more
Frequently asked questions about Crest Volvo Cars
How is Crest Volvo Cars rated?
Crest Volvo Cars has a 4.7 star rating with 10,391 reviews.
When is Crest Volvo Cars open?
Crest Volvo Cars is closed now. It will open on Monday at 8:30 a.m.