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Crossroads of Florence
- Addiction Medicine
- Florence, SC
About this business
Location details
1341 N. Cashua Drive, Florence, SC, 29501, United States
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Everyone was very helpful as well as putting me at ease. The only thing that I see that needs work is the parking lot. It is in terrible condition.
Business response:
Thank you so much for your kind words, George. We really appreciate you taking the time out to share your experience with us. The clinic is working to fix the parking lot situation. Please follow up with your clinic program director if you have any additional questions. Have a great day!
Counselors and nurses are nice. Dr. Merlin is amazing. There needs to be a security guard there to ensure staff and client safety. Also the parking lot is terrible. It is gravel and always has huge potholes everywhere. It’s been bad over ten years- the parking lot needs to be paved already.
Business response:
Thank you for providing your feedback and letting us know about this issue, Kristin. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.
The Nurses and staff are really striving to understand our concerns. My counselor, w. McLain, does a fabulous job relating to me. She never judges or tries to put herself above me. And Dr. Merlin, what can I say? If you don't get along with Him, look in the mirror!
Business response:
Hi, Gregory. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.
The staff was patient and helpful concerning an insurance claim. My counselor, ms. Willie mcclanighan
I’ve been attending this clinic for almost 6 years now. I’ve always been treated with the utmost respect and privacy that anyone could get.
Business response:
Thank you so much for your kind words, William. We really appreciate you taking the time out to share your experience with us.
I have. Een a patient for about 20 years. Your company has taken my money, when I got health insurance, and they have now refused to pay me my money. So I won't be back, and you will. E hearing from my attorney soon., Because someone is a recovering addict, I feel taken advantage of, and neglected, by this company, and it's very unfair, it's the principal, I didn't want to have to do this , but right is right, and wrong is wrong. And your company has held my money, for way too long, I was very patient. Now get ready. Sincere... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Dana . We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison in the 'Contact Us' section of our website, where you can provide contact information, and we'll be happy to assist you.
Some people have to be at work by 6am an hour away from the clinic and no one is doing ANYTHING to correct the problem or issues. My fiancé had to miss getting his medicine when he has seizures so this makes it even worse on him when he has to skip his medicine because the line is wrapped around the building. Something needs to be done, and nurse Bailey is not the person for Saturday’s with one hour two people should be working the window. It gets too hot and ridiculous standing in that line listening to everyone whine and m... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Halie. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'll be happy to assist you.
Service has improved!especially the process of getting to the dose window! I actually left my car running the other day when inside came right back out two minutes......But the observed urine test is ridiculous I’m a 55-year-old man and to have somebody standing at me look at me take a piss is absolutely humiliating no reason for it
To many rule changes with out letting anyone know until you are made to be wrong false drug screening this place needs a change for the good to encourage to get off methadone
Business response:
Thank you for providing your feedback and letting us know about this issue, Larry. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison by email on our website, and we'd be happy to assist you.
Frequently asked questions about Crossroads of Florence
How is Crossroads of Florence rated?
Crossroads of Florence has a 4.2 star rating with 173 reviews.
When is Crossroads of Florence open?
Crossroads of Florence is open now. It is open 24/7.