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Crossroads of Jacksboro
- Addiction Medicine
- Jacksboro, TN
About this business
Location details
114 Perkins Ln, Jacksboro, TN, 37757, United States
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Much more organized than before, in the past you would register people by who ever was standing in line, and not by appointment time. Previously, people may had an appointment for the afternoon but would be line-up at the door first thing in the a m., pushing a m appointments back by hours sometime. Very glad you are registering people by appointment time and NOT by who ever got line early. I think you are heading in the right direction, keep up with the improvements. Some people do take notice and do appreciate it.
Business response:
Hi Robert , thank you for submitting your review with us. We noticed that you gave us a three star rating and were wondering if you can give us any feedback to help us improve. You can email your response or contact our patient liaison at 864-626-4420. Thank you again!
Every month the amount of prescribed medication decreases. At first, it was 30 days; then 28 days; and now it’s at 27 days. A typical prescription is 30 days to allow for “things” that come up that cause patients to have to reschedule to have some leeway - some of us actually have to work for a living. At one point, Crossroads tried to have patients pay for a month (4 weeks), yet only prescribe 3 weeks of medication and then come back after 3 weeks to get a prescription for 1 week, then come back again in one week for the... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Casey. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4426, and we'd be happy to assist you.
Horrible I had 255 appt and got out of there 7 or 730.it was also my birthday and I spent 4 hours in the hour dr office
Business response:
Thank you for providing your feedback and letting us know about this issue, Thomas. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
Why are we having to wait hours to see a Doctor?
Business response:
Thank you for providing your feedback and letting us know about this issue, Brenda. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.
The ladies at the front desk we’re great. the doctor that i seen was excellent. the only thing i would change is the time it took to be seen. (4hrs) it was my first time there so maybe that’s why it took so long.
When I first started at the jacksboro clinic , I was pleased with the professional and caring staff .. Now that Crossroads has taken over I no longer feel it's about the patients ,, it's all about the "all mighty dollar".. When you have one Dr seeing 100 or more patients a day ..that becomes more like a cattle sale than a Dr's office...
Business response:
Thank you for providing your feedback and letting us know about this issue, Jonah. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
It’s always a different receptionist at the call center to make appointments or to reschedule. There rude they don’t have the knowledge to what Center you’re scheduling your appointment for therefore they can’t assist you the way you should be. They don’t understand somebody in recovery needs to have an appointment rescheduled within 1 to 2 days not five days out they’re not very accommodating and they don’t care they are just there for a paycheck!!!
Business response:
Thank you for providing your feedback and letting us know about this issue, Cindy. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
Way to far to drive just to get them filled I can't afford to do that onesie a week for for weeks fix that and it would be great
Business response:
Thank you for providing your feedback and letting us know about this issue, Weylin. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
Had to wait for hours and they messed my medicine up on how much I was supposed to get but the doctor did fix it.
Business response:
Thank you for providing your feedback and letting us know about this issue, Timothy. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
Frequently asked questions about Crossroads of Jacksboro
How is Crossroads of Jacksboro rated?
Crossroads of Jacksboro has a 4.5 star rating with 541 reviews.
When is Crossroads of Jacksboro open?
Crossroads of Jacksboro is open now. It is open 24/7.