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Crown Toyota

4.7

About this business

Location details

255 W. Pershing Road, Decatur, IL, 62526, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat7:30 a.m. to 5:00 p.m.
SunClosed
4.71,694 reviews
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2019 TOYOTA YARIS L/LE/XLE Owner's profile image
2019 TOYOTA YARIS L/LE/XLE Owner 
4 years ago

Toyota has the best customer service, Larry was very helpful on explaining the details of service that I needed done. 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

2006 TOYOTA COROLLA CE/LE/S Owner's profile image
2006 TOYOTA COROLLA CE/LE/S Owner 
4 years ago

the people at Crown are always very helpful, and the car is, after all, pushing 20 years old. 

Business response:

Thank you for your positive feedback! 

2014 TOYOTA SIENNA XLE/LIMITED Owner's profile image
2014 TOYOTA SIENNA XLE/LIMITED Owner 
4 years ago

In and out for tire rotation in timely manner. Always courteous and Josh always greets me by name. One request, caffeine free hot tea bags, I don't drink coffee and don't need the yummy hot chocolate. Great job 

Business response:

Thank you for your positive review! 

2016 BUICK VERANO Owner's profile image
2016 BUICK VERANO Owner 
4 years ago

They are always so professional and answer all my questions. 

Business response:

Thank you for your positive feedback! 

2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner's profile image
2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner 
4 years ago

Handled promptly. No charge for filling tires with nitrogen. 

Business response:

Thank you for your positive feedback! 

2020 TOYOTA HIGHLANDER XLE Owner's profile image
2020 TOYOTA HIGHLANDER XLE Owner 
4 years ago

Excellent customer service 

Business response:

Thank you for your positive feedback! 

2015 NISSAN MURANO S/SL/SV/PLATINUM Owner's profile image
2015 NISSAN MURANO S/SL/SV/PLATINUM Owner 
4 years ago

Very professional employees, fast turnaround 

Business response:

Thank you for your positive review! 

2019 TOYOTA AVALON XLE/XSE/LIMITED/TO Owner's profile image
2019 TOYOTA AVALON XLE/XSE/LIMITED/TO Owner 
4 years ago

Always professional, thanks for going the extra mile to make sure everything is fine. 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

2016 TOYOTA TACOMA DBCBSR5/TRDSP/TRDO Owner's profile image
2016 TOYOTA TACOMA DBCBSR5/TRDSP/TRDO Owner 
4 years ago

Made appointment week before told 3 hours took 5.5. My time is valuable tooo. 

Business response:

We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Larry Matthews at 217-872-5050 to discuss your situation further. 

Frequently asked questions about Crown Toyota

How is Crown Toyota rated?

Crown Toyota has a 4.7 star rating with 1,694 reviews. 

When is Crown Toyota open?

Crown Toyota is closed now. It will open at 7:00 a.m.