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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Went in for tire rotation paid for tire rotation but we marked a tire and it didn't get moved excuses they gave to coincidental will not go back there
Business response:
Hello there, thank you for sharing your experience with us. We apologize for the oversight with your tire rotation and understand your frustration. We value your feedback and will address this issue with our team to ensure it doesn't happen again.
An improper tire rotation has once again led to my brake/rotor issues - maybe they do it for the future business?? That's the last time for a tire rotation at crown toyota
Business response:
Hi there, we apologize for any inconvenience you experienced with your tire rotation. We assure you that our team always aims to provide quality service. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further.
Terrible. Will never take or buy another vehicle from there. I work out of town and tried selling my wife a new rim and set of tires when all the car needed was a new set of front rotars. Complete snakes
Business response:
We're sorry to hear about your experience. We strive to provide accurate recommendations to our customers. We'll take your feedback seriously and work on improving our service. If you have any further concerns, please let us know.
Simple LOF I set up weeks ago, in and out on My Equinox. I added replacing rear wiper blade pretty simple. Told them see me if questions I was waiting in lounge. Never saw anyone come and tell me they did not have wiper blade that size. Chevy garage is across the street and owned by same company. I was waiting a hour and half, no one came and talked. I get up and ask if done, they said it was at counter getting ringed up. Looked at bill no wiper, said they could not get it is a Chevy. I was a service writer in college in mid... read more
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your visit. We appreciate your feedback and will use it to improve our service. Please feel free to reach out if you have any further concerns. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further.
Had appointment at 11. Finally at 4 got a notice my truck had some updates to be done. Called Crown what I wanted done and to pick me up. Can arrived took me back to Crown at 4:15 my truck was just finishing the oil change. WHAT THE HE'LL IS THE USE OF HAVING AN APPOINTMENT AT 11 AND NOT GETTING MY TRUCK DONE AT THAT TIME. ONE SERVICE REP TOLD ME THEY HAD A LOT OF DRIVE IN TO DO. I TRIED TO DRIVE IN THE WEEK BEFORE AND WAS TOLD I NEEDED AN APPOINTMENT. WHEN I MAKE APPOINTMENT THEY DO DRIVE-INS BEFORE MY VEHICLE. WHAT THE HE'... read more
Business response:
We apologize for the delay and miscommunication during your recent appointment. We understand your frustration and appreciate your feedback. We'll address these issues with our team to improve our service. Thank you for bringing this to our attention. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further.
Appointment was scheduled for 7:30 A.M. I arrived at 7:15 A.M. I scheduled an oil change and a tire rotation. They did not get my car finished until 9:45 A.M. and they did not even rotate my tires. So it was basically a 2 1/2 hour oil change
Business response:
Thank you for sharing your experience. We apologize for the delay and inconvenience caused during your visit. We appreciate your feedback and will work towards improving our service to ensure a smoother and more efficient experience in the future.
2 hours to rotate tires and oil change at the first appointment time at 07:00.
Business response:
Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the long wait time during your appointment. We understand that your time is valuable and we always strive to make the process as efficient as possible. Please know that we will take your feedback into consideration and work towards improving our service. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further.
I had to wait an hour and 40 minutes for an oil change when I was the second customer there when they opened . I had an appointment, no one ever mentioned that they were shorthanded when I made the appointment Or after they told me to wait in the waiting room
On October 12th 2022 I took my car to Crown Toyota to have it serviced and tires rotated. I also requested that my wiper blades be replaced. I arrived at 9:30 when my appointment was scheduled for. I spoke to service advisor Tom Dunn and we discussed everything I wanted to have done. Tom sent me to the waiting room that was nice and I waited. After waiting for an hour and a half (way to long) I decided to text Tom because I received a text say if I had any questions to do so. I asked if my car was almost ready his response w... read more
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further.
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,694 reviews.
When is Crown Toyota open?
Crown Toyota is open now. It will close at 6:00 p.m.