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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
dont knowhow this happened, but This is not my car.
The crew at Crown were very professional and prompt. The tire that was punctured at 36xx miles had no road hazard warranty. This is a Toyota issue not Crowns. I purchased a new vehicle to prevent any maintenance cost. This is an issue Toyota needs to address.
I took my car to Crown on 7/30/21, first thing in the morning. I did not hear any news so I called in on 7/31/21 and got the diagnosis that there was a mouse nest that was interfering with the shifting mechanism, however, the check engine light problem was still to be researched. I did not hear any updates from 8/2-8/6 when I stopped by to check on progress. At that time I was told that I should have gotten a call because the problems were resolved. No one called me!!!
continuous problem which was not fixed
They did not fix the problem and did not even tell me that hey do not know how to fix it.
Crown was fine. They tried to help, but allegedly didn't know the "code" the computer gave them for what was needed to be done. After talking to the Chevy place (Miles) they offered to drive it over there to have it looked at and said they'd take it over that same day and Miles would look at it in the morning. Miles didn't even know it was there, so we picked it up. Miles was terrible. If we end up taking it in again, we're going somewhere else, but hopefully it's fixed for now.
I went for an oil change and tire rotation, when they completed their work, I asked what the tire pressures were set at it was discontinued they had forgotten to rotate the tires. If I had not asked I would not of known. Very nice people, but they appeared to be in a rush. I had other appointments and did not have time toys around another 35 minutes.
I researched online and saw they had a used truck I was interested in. I had a truck to trade in. I emailed a salesman, describing my truck, with photos. I also told him the payoff figure on my trade. Since this was a 2 1/2 hour drive for me, I wanted to be sure we had a pretty solid deal before I made the drive. The salesman, Bryan Virgin, assured me we did. I drove there, and after some negotiating, we struck a deal. (I did agree to pay them an addition $400 for a minor cosmetic flaw on the
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,694 reviews.
When is Crown Toyota open?
Crown Toyota is open now. It will close at 6:00 p.m.