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Custom Exteriors
- Doors & Windows
- Pleasanton, CA
About this business
Location details
2142 Rheem Dr, STE E, Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
From the beginning to the end the whole experience was great ! Thank you ! And be sure to tell your installation crew that they are the best ! Darell Walterson
Business response:
Darell, Thank you for the 5-star review. I will share your feedback with our installers. Kevin Gundry
The installers were very efficient. The work was done ahead of schedule. There were a few minor problems with the existing walls and thresholds, but all of the issues were taken care of very quickly. I am very happy with the final product and highly recommend this company.
Business response:
Ernie, Glad to hear that we were able to solve the minor problems and you are happy with the final results. Please refer us to your family, friends and neighbors! Kevin Gundry
Good sales staff. Clear communication. Understands the technical details of their products. Easy to get a rep on the phone. The installation team was excellent. Not a single glitch or error. A+
Business response:
David, Thank you for the A+ grade! I wish I had more of those in school but I'll take it for our work at your home! I appreciate that you took the time to leave Custom Exteriors a great review! Kevin Gundry
When we reached out to Custom Exteriors they were quick to respond and very thorough and thoughtful in providing estimates and giving us guidance to make the best decisions for our needs. Our job grew a bit, but Custom Exteriors were right there with us. Our contractor gave us an estimate of 6 months to complete our home renovation work, but as 6 months dragged out beyond a year, Custom Exteriors were very kind to store items we weren't able to install due to delays with permits and engineering. It wasn't a perfect road with... read more
Business response:
Diana, Thank you for posting this review for Custom Exteriors. I am happy that your project was finally completed. Some projects do not go as planned but in the end we always make every effort to complete all the work properly. We are glad that you are happy. Thank you for choosing Custom Exteriors, Kevin Gundry
These guys are great, we are so happy with our windows and doors. We worked with David Lopez for the initial planning and he gave us great information and helped us choose exactly what we wanted. I will definitely recommend this company to anyone I know looking for windows and doors. I know the company because my friends did a research in the area and choose them. They were happy with their work. So, we decided to go with custom and exteriors. David was on time and very knowledgeable about the products they work with. I don'... read more
Business response:
Hi Nick, I like hearing that people choose us because we made the neighbors, friends or family happy. We value referrals, and that only comes from making sure that we please everyone we can. David Lopez is very detailed and loves his job. He really appreciates your review. Thank you, Kevin Gundry
Jose and his team did an excellent job with the installation of my doors and windows. They were very professional and polite. My doors are beautiful!!! Sincerely, Annetta
Business response:
We're overjoyed to hear that you are pleased with the installation of your doors and windows. Thank you for your feedback.
Jose and his team provided excellent service. They were very professional and polite. I am so very happy with my doors and windows. Annetta
Business response:
We're happy to hear that you are pleased with our service and products. Thank you for choosing Custom Exteriors!
Crew chief was openly hostile to me and belittled my concerns. To improve, send someone who is customer oriented, even with a woman customer. The crew did not speak English and damaged our deck during their work. Our contract called for “new construction” windows and retrofit windows were installed. The company refused to correct that. More detail is available upon request.
Business response:
Your feedback is important to us. We apologize for the issues you experienced and would like to address them. Please contact us at (888) 957-7800 for further assistance.
On the paper I signed at the completion of work, I stated "The front door weather stripping is to be replaced tomorrow (This did not happen). Permit was not shown to me (I'm guessing you did not apply for one). Paint near front door was damaged (Your worker left a small bottle of Precision Color and another unmarked bottle. I guess you wanted me to finish the work). The work was done on 12/19/23. This request for a review was sent to me on 2/12/25. You're a little slow on updating your records.
Business response:
We are disappointed to hear about your experience. Please contact us at (888) 957-7800 to discuss your concerns further.
Frequently asked questions about Custom Exteriors
How is Custom Exteriors rated?
Custom Exteriors has a 4.9 star rating with 388 reviews.
When is Custom Exteriors open?
Custom Exteriors is closed now. It will open tomorrow at 8:00 a.m.