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Custom Exteriors
- Doors & Windows
- Pleasanton, CA
About this business
Location details
2142 Rheem Dr, STE E, Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The technician was excellent and knew what the issue was. Appears that the latch mechanism is broken, and will need to order a new part.
Business response:
Thank you for your review. The latch mechanism issue has been noted.
We needed new replacement windows for our 40 year old home. After getting estimates from 3 well respected window vendors in the San Ramon area, we chose Custom Exteriors. They were knowledgeable, professional, informative, and provided us with a great window product at a very reasonable price. Custom Exteriors convinved us that quality workmanship/installation, efficient service, and a commitment to customer satisfaction are all key aspects of their business model. In summary, our experience with Custom Exteriors was very po... read more
Business response:
Thank you for your positive feedback, Chuck. We are overjoyed to hear about your satisfaction with our services and products.
CE replaced several windows in my home. The salesrep David was extremely professional and responsive from our first encounter and throughout the install. I'm very pleased with the process and the appearance of my windows. CE continued their excellent service after I contacted them a few months later about a window latch that needed replacement. It was a great experience. Thanks. TM
Business response:
We're overjoyed to hear about your positive experience with Custom Exteriors. Thank you for sharing your feedback, Teresa.
Excellent!! I am so very happy with my new windows and door! I apologize for being so late in responding. I have witnessed my neighbors getting new windows and doors. No comparison! Your workers were so good! They were quick , careful, always cleaned up daily. They were A+! My husband died on June 23. I had major surgery, shoulder replaced, on October 16. Your beautiful products and precise installation made me happy during this traumatic year. I am very grateful to you and those wonderful workers. Those beaut... read more
Business response:
Your feedback is incredibly valuable. We are glad to hear that you are happy with your new windows and door. Thank you for sharing your experience.
On the paper I signed at the completion of work, I stated "The front door weather stripping is to be replaced tomorrow (This did not happen). Permit was not shown to me (I'm guessing you did not apply for one). Paint near front door was damaged (Your worker left a small bottle of Precision Color and another unmarked bottle. I guess you wanted me to finish the work). The work was done on 12/19/23. This request for a review was sent to me on 2/12/25. You're a little slow on updating your records.
Business response:
We are disappointed to hear about your experience. Please contact us at (888) 957-7800 to discuss your concerns further.
Custom Exteriors have been a good partner in my construction business and personal window installation !
Business response:
Your positive experience with Custom Exteriors is greatly appreciated. Thank you for your feedback.
Excellent product and service, couldn’t be happier with the work performed. Definitely recommend!
Business response:
Thank you for your review! We greatly appreciate your feedback.
Custom Exteriors exceeded my very high standard expectations, done at the best price for great value of product and exceptional service. They were sincerely committed and it showed!
Business response:
We are elated to hear about your exceptional experience with Custom Exteriors. Thank you for your wonderful feedback!
Navigating window replacement ended up being overwhelming at first. However after some online education we decided on Anlin windows and Custom Exteriors was our pick to handle the replacement project of ten windows and one French door. From beginning to end their integrity and professionalism stood out. Great product and great sales/installation.
Business response:
We deeply cherish your positive feedback on our Anlin windows and installation services. Thank you for choosing Custom Exteriors for your window replacement project.
Frequently asked questions about Custom Exteriors
How is Custom Exteriors rated?
Custom Exteriors has a 4.9 star rating with 423 reviews.
When is Custom Exteriors open?
Custom Exteriors is open now. It will close at 5:00 p.m.