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Cypress Ridge Care Center
- Nursing home
- Monterey, CA
About this business
Location details
1501 Skyline Dr, Monterey, CA, 93940, United States
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My mother recently spent 2 weeks in the "care" of this facility and the subpar level of care was unacceptable. In fact, she at one point developed a UTI and pneumonia (which went undetected for 3 days) and was only rushed to the ER when she went unresponsive. The hospital called me when she was admitted and they were concerned she wouldn't make it through the night (she did, thankfully). My brother and I, even though we don't live in the area, flew several times to check on her, made pleas to the staff to attend to her be... read more
Horrible experience. I went back to CHOMP after my stay and Cypress Ridge took all of my belonging and cash out if my purse. Never returned anything. They kept my ID and SSA CARD, clothing, etc. FOR MANY MONTHS WITHOUT RETURNING THEM. I never got my belongings back. Heart Breaking to this day.
I have said really nice things about this facility in the past month. But this last week has been a nightmare! I have communicated to the attendence office, nurses, receptionist and tried to reach Darci. They have given me, 5 different roommates and 2 room changes in a month, since I have been there. This latest roommate is very combative. She hates it here and has been bitching about since she arrived. No TV she wants, no lights on, all the doors closed and is very forgetful. I understand she has a problem, but I do, too. F... read more
I have very mixed feelings about this place. In the first place, I'm not certain why they sent my mother here after she left.CHOMP. She is 91years young. she had a digestive blockage and one of her vertebrae is fractured, which they are not treating. Once the blockage was cleared, they sent her to this place for some reason. Her physical therapist and occupational therapist were absolutely wonderful but at her age, I'm not sure how much therapy can help at this point. she has speech difficulties due to a stroke five years ag... read more
Phone was just ringing like crazy and no one answered the phone it rang for at less 15 minutes. then i call back a someone answered the phone transferred my call to the front desk and was told i had the wrong phone # that it was not a Hotle, care center, hospital that i was call when i asked who and where i was calling the guy said i was calling the wrong number.
Business response:
Hi Veronica, Thank you for leaving feedback. Our administrator has been -made aware of this review. Please reach out to us at 831-373-3716 so we may identify ways to improve your experience.
After my husband left the hospital, he was taken to this facility for rehab. It has a five star rating from Medicare, but it is not a five-star facility. I had to call my husband every four hours around the clock to make sure he got his medication. The food was terrible, it was very noisy . If he didn't like his meal, they would take it back and maybe bring him a sandwich for dinner. He lost around 15 pounds because he wasn't eating, right. This place is terrible and in my opinion should be shut down. Please do not send any... read more
Business response:
Hello Lois, Thank you for taking the time to leave your review of our facility. We apologize that our services were not to your satisfaction. We have documented your feedback and have notified the management team. We invite you to contact our administrator at 831-373-3716. if you have any additional concerns or details to share.
It is very difficult to visit the "inmates" at Cypress Ridge. There is NO PLACE to sit in patient dormitories and you almost want to leave as soon as you arrive. They move the patients constantly and every time they do, my friends claim that some of their stuff turns up missing -- especially articles of clothing. There is a mixture of attendants there; most of them seem very competent and helpful, especially at the front desk. The requirement to wear gowns and face shields, in addition to N95 masks inside of patient rooms is... read more
It is with sincere regret, that I post this review, in the beginning Melissa was very responsive and considerate regarding my mothers admission. However, with my mothers ensuing stay, I was not updated regarding my mothers condition, and reported referral to hospice care. Although I repeatedly tried to gain information regarding her discharge and confirmation of the need for hospice I received no information during a time of extreme concern for my mother's well-being. It is of note that I was contacted immediately regardin... read more
Business response:
Karen, I apologize for the delayed response and for the experience you and your loved one had here at Cypress Ridge. We will incorporate your feedback into our Quality Assurance meeting and ensure we improve our practices regarding the process of care we provide and the self-payment request that you mention here. Again, I am sorry we did not meet your expectations. Please feel free to call me at anytime if there is more you would like to share, or if I can assist in any other way. -Ryan McCormack, NHA (530) 306-1066
Let me start this review by saying that I acknowledge that several place of businesses at this time are short staffed due to the Covid pandemic (Year 2022). The turnover of staff is understandable. But my mother (age 74) stayed here for about 2 weeks and she noticed there were many different staff daily. She came to this center due to having broken toes, inability to walk and an undiagnosed blood infection. I give one star to this facility for placing my mother in her own room due to her infection and not wanting to expose ... read more
Frequently asked questions about Cypress Ridge Care Center
How is Cypress Ridge Care Center rated?
Cypress Ridge Care Center has a 4 star rating with 149 reviews.
When is Cypress Ridge Care Center open?
Cypress Ridge Care Center is open now. It is open 24/7.