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DaBella
- Contractors
- Westborough, MA
About this business
Location details
110 Turnpike Rd, Suite 108, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It's a red flag when a company pressures you to sign before they will leave. After 6 hours, even though I was still confused about the numbers, they wore me down and I signed.Thank goodness for the 3-day cancellation time required by law in Colorado! When I read the contract the next day, I found several problems. For example, I need a new roof on both my house and my detached garage. The contract covered only the roof on my house, not my garage. They had promised me a discount for paying cash, but that was not reflected in ... read more
Business response:
Thank you for this information, *************** We'll use your comments to improve our process moving forward.
From the start the bath remodel was a horrible experience. The sales people lied about several things, the installation folks had no communication skills and follow up with a warranty issue resulted in me hiring a plumber to install a different brand name shower valve. To many phone calls to count and no follow up from CS personal.
Business response:
Thank you for this information, *************** We have tasked the local branch with reaching out to you immediately for a resolution. Please bear with us.
We made an appointment with the ******-based location of DaBella for a shower replacement. We were given a price, signed a contract, and put down a deposit. Five days later, we received a call from our sales person's manager saying that the price we were quoted was too low and they were cancelling our contract; that is unless we agreed to pay another $3000+ on top of the contracted price. (Otherwise known as your standard "bait and switch.") While any reputable company should/would honor a signed contract, we were shocked to... read more
Business response:
Thank you for this information, *********** Your deposit was refunded back to your credit card yesterday (8/29/2023). Please feel free to email us at ***************************************** if you need more information.
08/22/2023 1.0 Scamming an 80 year old Elderly Couple for Siding and Roof repair at it's best. - Pressured an 80 year old couple to enter into work on Roof and Siding - Pressured an 80 year old couple to finance replacement of 10 year old roof and siding. - Pressured an 80 year old couple to accept incomplete, shoddy and over-priced Roof and Siding. - Ignored and gave lip service repeatedly when requested for refund, completion, documentation and original work requested. Charged for services NOT rendered,Description of Work:... read more
Business response:
Thank you for this information, ********* We would love to help resolve these issues, but are unable to find this homeowner in our system due to lack of details. If you could email us at ***************************************** and provide a name, phone number, or address we can help. Thank you for your understanding.
They ignore no soliciting signs and knock on your door anyway. As soon as I pointed it out, the walked over to the next house with the same no soliciting sign and did the same thing. The 2 solicitors were extremely arrogant, they cursed at me, and told me I couldn't afford a roof. Don't trust a company that chooses not to respect a simple request.
Business response:
Thank you for this information, ********* We have placed you on the *** list, and we apologize for the intrusion.
I did not appreciate the high pressure tactics of DaBella. It was difficult to get the salesman to leave as he would was not accepting a firm "NO". I'm so glad to have kept getting estimates as I found Matador Exteriors of ********* to be highly professional, knowledgeable and actually listened to my needs. Its a bonus that the owner comes out to see the roof himself and BIDs can be more competitive without paying a salesman, appt setters, etc. His wife helps with computer work which further helps keep customers cost low whi... read more
Business response:
Thank for providing this feedback. We will be addressing this with your local office for continued training and development.
I didn't even employe da Bella. Infact told them many times I was not ready to move forward but yet they called constantly. And when I expressed I wouldn't be using them as they had been harassing me and calling multiple times during the day and to include called me at 9 pm one night the girl tried to tell me it was an automated call and didn't show that they had called that late... calling me a liar when I have call logs. Rude af. Will not ever use them.
Business response:
THank you for this information, Kayla. We have placed you on the *** list.
Dabella is a high pressure over priced contractor. They have their script and they refuse to leave until they get a sale. Their quotes are 3 to 4 times higher than any other contractor which is why they pressure you to accept their quote on the spot. Dont let them get started and cheat you.
Business response:
Thank you for this information, ***. We are going to use your comments as part of our sales training moving forward, as we never want a homeowner to feel this way.
Two men were at my home from Da Bella to give me a bid for a bath remodel. They efused to give me identification and would only give me their first names which were, I learned later **** names, "****" for ****** and "***" for *****. I was told they would arrive with ID but they had no business cards, and no kind of ID, and nothing showing they worked for Da Bella.I am an 80 year old female living alone. They came into my home and they disclosed to me voluntarily. Be assured no assumption has been made on my part, they told m... read more
Business response:
Thank you very much for this information, ************* We are currently investigating this further, as that is absolutely NOT how we want to treat a homeowner. Rest assured that we are going to get to the bottom of this and take the appropriate action.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.5 star rating with 1,888 reviews.
When is DaBella open?
DaBella is closed now. It will open at 7:00 a.m.