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DaBella
- Contractors
- Westborough, MA
About this business
Location details
110 Turnpike Rd, Suite 108, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My husband and I were excited to have a new bathtub and surround installed. We didn't have great communication from the sales person or installer. We waited quite awhile to have the install which could only be on a weekday, although we asked for a Saturday. In addition, we had set up a tentative date on a Saturday and then when the time came to install, the sub contractor said he doesn't work on Saturdays! Now we have to take a day off w/o pay since we don't have any time off. Then when installer came he cut hot water line a... read more
I contracted to have $30000 of windows replaced. It took more than 5 months for the install and never a phone call to update me of the delays. They are the worse for customer service. My Windows have been installed and now my complaint is that instead they of a privacy window in my bathroom its a clear window. A privacy window was taken out and should have been replaced. This was not what I ordered. I was sent $100 **** card to purchase materials to cover the window. Once DaBella gets you contracted you dont matter. Its been... read more
Very unprofessional and overpriced. I don't even want to give them one star. Absolutely should not be in business. Received 4 quotes on roofers. DaBella was over 20K from the highest of all the quotes I received. The reps were at my son's house from 2pm to 5:45 trying to get them to buy a roof for around ****sq ft for over $40K and then reduced it to around $37K. I was the one paying the bill so of course they had to talk to me. The female rep asked me "what was i willing to pay for a roof". That alone totally took me over t... read more
Business response:
******, it pains us to hear that we didn't live up to your expectations. Ideally, we want to make every homeowner happy, but we understand that we aren't always going to be able to do that. Thank you for the opportunity to meet with you, though, and we wish you well on your remodeling project!
If we could give no stars, we would. This "company" should not even be in business.The salesman came out, took SEVERAL hours of our time and told us what all Da bella would do for the $22000,00. we are spending on windows, facia wrap and gutters for our small rental house we are remodeling.After several months waiting and VERY VERY VERY poor communication, the excuses were unreal and finally people show up unannounced as if we have nothing better to do but set around waiting. The person who is supposed to be a manager or som... read more
The salesman who came was awful. I told him when he arrived that I was getting quotes and would not make a decision that day. He did an inspection, said he took pictures, but after the entire experience I wonder if the photos on his phone were really of my house. He talked about the technical aspects for at least ************************************************ a price estimate. He finally gave me 3 prices, then tried to sell me on a 50 year roof(!) When I said that was ridiculous he talked about 15 year and 20 year roofs. I... read more
Business response:
Thank you for your honest and well-written feedback, *****. We at DaBella pride ourselves on our professionalism and attention to detail. Part of that development is to constantly strive to improve in every area, including our inspection process. Unfortunately, some of our specialists can get a bit overzealous, and that passion can come across as pushy or aggressive. We sincerely apologize for putting you through that. It wasnt right, it wasnt productive, and its not the way we do business. Thanks to your comments, we'll be ... read more
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.5 star rating with 1,888 reviews.
When is DaBella open?
DaBella is closed now. It will open at 7:00 a.m.