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DaBella
- Contractors
- Westborough, MA
About this business
Location details
110 Turnpike Rd, Suite 108, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
High pressure sales, tried to change the order on me and give me a different window, installers are not neat, and did not clean after themselves or even clean the windows they just installed. The windows had huge gaps around them so between the frames and trim I have a lot less actual window. Were supposed to install in October, didn't happen until January. Crappy communication.
This company continues to harass my 90 year old father. He has repeatedly declined their services and they have sent representatives to his home and called him multiple times. I called the business to file a complaint and was told that the only way to communicate a customer service issue is through their website and that I should hear from them within 48 hours. Ridiculous. I absolutely do not recommend.
Multiple mis scheduling s and calls to schedule after I was scheduled and had already signed the contract. Could not communicate between departments, then comes the day for my roof to be installed, after waiting and waiting for them to show up I finally got ahold of someone and got told I am not on the schedule. If this company cant even get a simple date and time together there is a serious issue.
I still have a broken window that was installed, one that I am being charged for, and one that is not sealed tight. I've called and called to get them fixedlots of promises no compliances. NO results after 3 months. Dabella makes you sign a promissory note not to *** in order to get anything fixed that they broke. I did get a check for some damages, but NOTHING to pay for the damaged windows that were installed or price adjustments for a window they didn't replace. 3 months later.
Dabella Windows, *********, has been the worse company to deal with it. We ordered 3 windows in July 2022 and 2 of the 3 windows were installed in Sept. 2022. However, the windows weren't the ones we ordered. Then we asked when the 3rd window would be installed and they said it was being ordered. It is now March 2023 and we still have not received the 3rd window and they have not corrected the 2 windows that are installed. We put $2,000 cash deposit and financed the rest and are making payments for an incomplete job and over... read more
Beware of this company. Has very high pressure sales techniques and will not take no for an answer. Sales person extremely rude and crude talking. You are high pressured and are told inaccurate information. A damage reimbursement of $30.00 took 7 months and about 10 phone calls to resolve. The warranty period was not what was told in the initial meeting. It is very difficult to contact and talk with anyone about a problem. You must speak with a customer service rep who is is quite pleasant but has little to no ability to cor... read more
Dont use this company. They say whatever they think is going to get them through the door and lie to you about why you should use them, like that the prices are higher because they pay the workers a living wage, they recycle all materials, and the biggest lie any materials not used will be credited back to you. They subcontract out, they charge you for materials that werent used. And the real kicker was that they didnt finish the work. When contacted about these issues, ***** assured us that we would be receiving checks in t... read more
I just read a review that is eerily similar to my own...I had Dabella come to assess my roof over 18 months ago. They stayed for hours (over 4 hours!) and would not leave until I raised my voice. They have continued sending representatives to my house. And I have asked for my number to be removed from their list MANY times. I've even had to begin blocking their number, but THEY KEEP CALLING FROM NEW NUMBERS within my area code so I am more likely to pick up. I never write reviews but this is such a bad experience, I want to ... read more
Dabella used hard sell tactics when they visited my home for free assessment. I only invited them to assess, and they sat us down for hours and tried to sell us a roof we repeatedly said we did not want and would not be purchasing. Dabella's sales reps only left my house after I raised my voice, and they actually left a phone on our dinner table to record the conversation I had with my wife while they were outside.Again, they attempted to record a private conversation while feigning to give us privacy to discuss their unwant... read more
Business response:
Thank you very much for this information, *****. What you have described here is absolutely not the way that DaBella wants to conduct business, and we are going to use this information to determine exactly what happened here. If we have to part ways with anyone, we will certainly go that route. Please accept our deepest apologies for how you were treated, and thank you again for bringing this to our attention.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.5 star rating with 1,888 reviews.
When is DaBella open?
DaBella is closed now. It will open at 7:00 a.m.