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Dave's Hot Chicken
- Chicken Shop
- TUSTIN, CA
About this business
Location details
556 E FIRST STREET, TUSTIN, CA, 92780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to Midnight | |
| Tue | 10:30 a.m. to Midnight | |
| Wed | 10:30 a.m. to Midnight | |
| Thu | 10:30 a.m. to Midnight | |
| Fri | 10:30 a.m. to 1:00 a.m. | |
| Sat | 10:30 a.m. to 1:00 a.m. | |
| Sun | 10:30 a.m. to Midnight |
Loser, loser chicken dinner. Man... so disappointed. Big fan of Dave's but it was disappointing to see a bunch of precooked tenders sitting in the back when we walked in. Get home and these things are wafer-thin flimsy and dry. This is how the Irvine one used to be until they improved. Last time here after this experience. Zero juice or plump in those.
Business response:
We sincerely apologize for any disappointment you may have experienced during your visit to Dave's Hot Chicken. We strive to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. We would love the opportunity to make things right and earn your trust back. Please visit www.tellusdirect.com/DHC so we can address your concerns directly. Thank you for bringing this to our attention.
Came here to enjoy a meal with friends 1 hour and 30 minutes before closing and asked for a milkshake but the rude cashier said they turned off the machines already. I understand half an hour before closing but one hour plus is unacceptable.
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you
I ordered loaded fries thinking they're going to stuff it like last time and gave out the right of condiments but today what on earth is this this isn't "LARGE LOADED"fries what am I going to do with ONE ketchup and ONE Honey packet
Business response:
Thank you for taking the time to share your experience at our restaurant. We are sorry to hear that you did not enjoy your meal and that it did not meet your expectations. We take all feedback seriously and will work to improve the areas you mentioned. We would like to invite you back to give us another chance. Please connect with us https://tellusdirect.com/dhc and we will make it worthwhile
This is such a bummer, have eaten here several times before and I was so disappointed tonight. I always get the tenders no spice, before that ment the same seasoning with no spic, now they don't even put the seasoning. No spice equals no flavor. Not even salted and it was hard on the outside. I am very sad to know that this is now how they making the chicken with no spice.
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at https://tellusdirect.com/dhc and we will make this right
Wowww!!! First time ordering chicken fingers here. I noticed it didn't come with the dipping sauce. I asked the girl for some sauce and she said it's $.49 What the hell?
Business response:
Appreciate you giving us a try, John! We know sauce is a big deal, and we’ll take your feedback into account. If there’s anything else you’d like to share, feel free to reach out at dhcfeedback.com.
I regret ordering these for $15.49. It would have been better to buy two hamburgers, and the fried chicken is a bit tough.
Business response:
Thanks for sharing your experience with us. It looks like we have some room to wow you next time. We'd love the chance to make it up to you—please reach out at http://dhcfeedback.com so we can get started.
Cashier insisted on selecting the amount of tips before finishing the transaction when there's no such screen on display. Besides, if I am ordering my food standing and getting my food when my number is called, why am I going to tip? Worse part was I spent the next 25 minutes in bathroom after eating there. Ps. Music is too loud if customer and cashier can't hear each other.
Business response:
Seeing a 2-star review is a sign we have more work to do. We’d like to make it up to you and show you what we’re really about. Please reach out at http://tellusdirect.com/dhc when you can
Miguel at the front is rude. Borderline racial profiling. Went to pickup my order and he made it more complicated than it needed to be. Good food. Bad front employee. Was staring me down thru the window when I left like I didn't actually order and pay for the food. Was rude and unprofessional.
Business response:
Yikes, that’s not good. We definitely want to sort this out for you. Can you drop us a line at http://tellusdirect.com/dhc? Let’s get this turned around
I've ordered over the phone always from this location, and others. When I called tonight, the first time no one answered. I understand the answering machine says go to the website to order for quicker service because it is busy.. But says if you wish to continue to reach the store press 5. Which I always do at the Tustin store and the Anaheim location. I will never go back to the Tustin location after tonight. I went and ordered online because I was getting food for someone that had never had it and for myself and I rav... read more
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.4 star rating with 517 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.