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Dave's Hot Chicken

4.4

About this business

Location details

222 S. Citrus St., West Covina, CA, 91791, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 11:00 p.m.
Tue10:00 a.m. to 11:00 p.m.
Wed10:00 a.m. to 11:00 p.m.
Thu10:00 a.m. to 11:00 p.m.
Fri10:00 a.m. to Midnight
Sat10:00 a.m. to Midnight
Sun10:00 a.m. to 11:00 p.m.
4.4542 reviews
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heriberto r.'s profile image
heriberto r. 
rating
a year ago

Jaime's the best! Awesome customer service and loved his attitude. He recommended us the chicken strip combo and it's now our go to. Definitely would recommend coming here 

Isabella V.'s profile image
Isabella V. 
rating
a year ago

Jaime is so nice and awesome, he recommended the Chicken strips and honestly it's now my go to and his service was top tier 

Nicholas H.'s profile image
Nicholas H. 
rating
a week ago

I had a really disappointing experience at Dave's Hot Chicken because of one employee's behavior. I politely asked for a water cup, and he told me I had to pay for it even though I only wanted water. The issue wasn't just the policy -- it was the way he treated me. He was super disrespectful, looking away while talking to me and laughing with his coworkers like he was trying to impress them instead of helping a customer. It felt unprofessional and rude. Customer service should be respectful, even if there are store policies ... read more

Business response:

We're sorry we didn't meet your expectations. Help us improve and earn those extra stars. Share your concerns at dhcfeedback.com. Thank you. 

Kevin L.'s profile image
Kevin L. 
rating
a month ago

I got the 2 tenders meal and felt the food was pretty subpar. The bread was mushy and fries were cold. I had the hot level spice on the tenders, but probably should have gotten hotter since it was pretty mild. There wasn't too much foot traffic here on a Monday night, but still had to wait a good while for the food. There is plenty of space to sit, so I guess that's a plus. 

Business response:

We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you. 

Daniel L.'s profile image
Daniel L. 
rating
2 months ago

Extremely disappointing experience at Dave's Hot Chicken in West Covina. I came in with my nine-year-old son for dinner and spent about $40, expecting at least basic customer service. Instead, we were treated poorly from the start. When we asked for sauce, the staff was rude and dismissive. What made it worse was that their behavior felt intimidating toward my young son. When I calmly brought this to their attention, my concerns were completely brushed off. I later reached out to corporate hoping someone would take this se... read more

Business response:

We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at dhcfeedback.com. Thank you. 

Stanford L.'s profile image
Stanford L. 
rating
4 months ago

Food was good but overpriced and the cashier and manager were giant assholes both times I came here. 

Business response:

Thank you for taking the time to share your feedback regarding your recent visit to Dave's Hot Chicken. We apologize for any inconvenience or dissatisfaction you may have encountered. Your satisfaction is our top priority, and we would appreciate the chance to make things right. Please visit dhcfeedback.com so we can better understand your concerns and work towards earning those extra stars. We appreciate your support! 

Irma X.'s profile image
Irma X. 
rating
6 months ago

Cool looking restaurant, relatively clean, and for late night eats, the service was decent... but the food was not good. The chicken was not seasoned, the meat was thick and seasoning sprinkled on the outside but the inside had no flavor at all. The texture was mushy in some places as well. The fries were also underwhelming. I'd rate it 5/10 at best. 

Business response:

Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit dhcfeedback.com so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time. 

Shirley L.'s profile image
Shirley L. 
rating
7 months ago

if you order from the kiosk, they might disregard your instructions! i also asked for more napkins for 2 orders, they only gave me 2. 

Business response:

Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you. 

Nathaniel S.'s profile image
Nathaniel S. 
rating
7 months ago

Foods great , came here for a reason. But what's the deal with 21 questions while ordering my own food by myself. Not to mention , where's the customer service ?????? Why is it that Americans , because we're in America . Why is it that we have to do your job for you now. Yes it's very frustrating. It's not our responsibility to make sure we get the best service. ITS YOU. 

Business response:

It seems we fell short during your visit and we are so sorry for your experiece. If you have a minute, would you mind connecting with us at dhcfeedback.com ? We would like another chance to hopfully change your mind and impress you 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.4 star rating with 542 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is open now. It will close at 11:00 p.m.