Dave's Hot Chicken 's cover image

This profile has been claimed by the business owner or representative.

Dave's Hot Chicken

4.7

About this business

Location details

24440 Alicia Pkwy Ste A, Mission Viejo, CA, 92691, United States

Get directions
WeekdayScheduleStatus
Mon10:00 a.m. to 11:00 p.m.
Tue10:00 a.m. to 11:00 p.m.
Wed10:00 a.m. to 11:00 p.m.
Thu10:00 a.m. to 11:00 p.m.
Fri10:00 a.m. to Midnight
Sat10:00 a.m. to Midnight
Sun10:00 a.m. to 11:00 p.m.
4.71,142 reviews
Select a rating
Cristina P.'s profile image
Cristina P. 
rating
a year ago

Wanted to know what the fuss was all about. Ambiance was nice - place clean but I was getting take out. Service was great and my guy was helpful with suggestions and was friendly. Only 3 stars was because the food was mediocre. Tender was soggy. Fries were good but I came for the chicken! Sandwich wasn't any better. Had a decent kick but when I think chicken I think crispy, juicy and flavorful. The flavor/juicy part was completely disguised by the messy to eat, spicy soggy mess. I wanted to love it. But I don't. It was almos... read more

Business response:

Sorry to hear you had a bad experience. We never want anyone to feel that way about their visit. If you’re open to it, we’d love to hear more about what went wrong. Please reach out to us at tellusdirect.com/dhc so we can try to make things right. 

Fadia B.'s profile image
Fadia B. 
rating
a year ago

This is the second time I've placed and order to go and they have gotten it wrong. This time they gave me a Dave's #1 instead of a #4. I drove 10 miles back since my son was upset. The front staff was not apologetic nor were they particularly nice nor did they refund the difference. I hope the customer service improves. 

Business response:

Thanks for bringing this to our attention. It’s clear we need to do better. If you could get in touch with us at http://dhcfeedback.com, we'd welcome the chance to make it up to you. 

Fatema E.'s profile image
Fatema E. 
rating
a year ago

Food is the same as any other Hot Chicken place so I like it. The problem is the service we have been there so many times and every single our order has been wrong. Most of the time we order for a pick up so we don't notice until we get home. The server are very nice never rude but I don't know where they go wrong. 

Business response:

Thanks for the awesome review! We're thrilled to know you had a great experience with us. Let's work together to make it even better! Share your thoughts at http://dhcfeedback.com, and let's aim for that fifth star! 

Bart J.'s profile image
Bart J. 
rating
a year ago

Horrible, idiots there gave me a slider that was way hotter than lite mold spice then I told them to remake it and they gave me one that was still way hotter than lite mild spice. Disrespectful and laughed in my face. 

Business response:

I apologize for the experience you had with us. Your feedback is important, and we are committed to improving our services. Please reach out to us at tellusdirect.com/dhc so we can discuss this further and work towards a resolution. 

David F.'s profile image
David F. 
rating
a year ago

1st disappointing visit out of 6 to this location. My food was good, but this is where you want to keep on reading... I was there in a small group and witnessed so many food service standards & common courtesy violations that (from today's experience) will heavily impact my decision to revisit this location or DHC in the future. Our party of 5 was there to celebrate a good performance and full-day of camaraderie at the airsoft field. One of our mates wore a sparkly chain with a funny nickname (a big hit with all the fello... read more

Business response:

Thanks for bringing this to our attention. It’s clear we need to do better. If you could get in touch with us at http://tellusdirect.com/dhc, we'd welcome the chance to make it up to you. 

Camden F.'s profile image
Camden F. 
rating
a year ago

Food was really good as always. Place looked really clean. Service was terrible. I've gone to this location about 8 times, and every single one of those times have been a very positive experience. Four of my friends and I ordered from the kiosks and one of my friends decided to have some fun and put "Baby Girl" as his name. I know it was needless and could be seen as a waste of time for some people, and not funny to everyone, but he did it to entertain himself and us. Shortly after ordering, we made our way over to get a dri... read more

Business response:

We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://tellusdirect.com/dhc? We're looking forward to the opportunity to turn your experience around 

Jessie ..'s profile image
Jessie .. 
rating
2 years ago

I'm not impressed with this place. I don't really get the hype around it. There chicken is too salty. and there food is so spicy it's unenjoyable. 

Business response:

We're sorry we didn't hit the mark for you. We want to fix that! Shoot us a message at http://tellusdirect.com/dhc so we can make things better. Your feedback means the world to us. 

Erinne B.'s profile image
Erinne B. 
rating
2 years ago

Dave's is always a great choice when it comes to hot chicken/ chicken sando, their portions are reasonable and their spices are where it's at. I would've given this review a 5 star review if they didn't get my order wrong. My girlfriend and I order our usual, which is a two tender combo for her and two sliders for myself. I'm usually not one to complain especially if the food is delicious, but I had ordered a two slider combo, one medium and one hot, only to realize that both sliders were in fact medium. I'm not much of a ... read more

Business response:

Major thanks for your support! We're all smiles about your visit but we're aiming to wow you even more. Got a sec to share what would make us a solid five at http://tellusdirect.com/dhc? We're here for it! 

Aa A.'s profile image
Aa A. 
rating
2 years ago

Will update this to 5 stars once things get better here. It's the second time we saw our chicken not coated properly with the right spice level sauce and the right amount of powder. They nailed it before every time but can clearly see quality control dropping. Staff is always great and overall meal is good usually. Not sure why the slippage these days. Will be back and hope things are back to normal. 

Business response:

A two-star experience isn’t what we aim for, but we’re grateful you let us know. We're listening and we're learning. Help us up our game by sharing more at http://tellusdirect.com/dhc. We’re on it! 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.7 star rating with 1,142 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is closed now. It will open at 10:00 a.m.