Dave's Hot Chicken

4.6

Chicken Shop
Mission Viejo, CA

About this business

Restaurants Chicken Shop Halal

Location details

24440 Alicia Pkwy Ste A, Mission Viejo, CA, 92691, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 11:00 p.m.
Tue	10:00 a.m. to 11:00 p.m.
Wed	10:00 a.m. to 11:00 p.m.
Thu	10:00 a.m. to 11:00 p.m.
Fri	10:00 a.m. to Midnight
Sat	10:00 a.m. to Midnight
Sun	10:00 a.m. to 11:00 p.m.

4.6959 reviews

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Kevin H.

10 months ago

I honestly don't see the hype. Yes, the chicken is hot, but the rub has so much sugar in it that they should call it Dave's Sweet and Hot Chicken. It's not really authentic southern hot chicken. For example, Crimson Coward's hot chicken, is really hot, and does not have any of the sweet undertones that this rub has. This is similar of what you would expect at Wing Stop. Definitely will not be coming here again.

Business response:

Thanks for sharing your thoughts, Kevin. We're sorry to hear that our seasoning didn't meet your expectations. We strive to provide a unique flavor, and we understand that taste is subjective. We appreciate your feedback, and we'll take it into consideration as we continue to improve. If you'd like to share more, feel free to reach out at dhcfeedback.com.

Jairel G.

11 months ago

If the staff can see whether or not customers leave a tip, that's a problem! I didn't leave a tip, and when I got my food, the chicken in the sandwich looked like tenders instead of a full breast. If you truly want a dave's sandwich that can fill you up, I suggest tip these insolent fools!!

Business response:

Thank you for your feedback and for letting us know about your recent visit. We apologize for any disappointment, as we aim for every experience to be a positive one. Please reach out at dhcfeedback.com so we can understand more and work to address your concerns.

Jason G.

a year ago

Got a Daves Hot Chicken combo. Mild. Unfortunately didnt really care for it. Fries were too salty. I felt Chicken was over-battered and oily, and even with all the color managed to be bland. Buns were falling apart. Would have preferred a Chicken patty instead of a long strip that oddly fits in burger bun. On the plus side the service was friendly and got a free strawberry shake thanks to yelp check in which I felt tasted better than In-n-Outs. Overall Daves IMO is not as good as Canes.

Business response:

Thank you for sharing such a thoughtful review. I’m sorry the chicken didn’t quite meet your expectations, from the seasoning to the bun and the overall texture. We’re glad to hear the service was friendly, and it’s great that the strawberry shake was a hit. If you’d like to share more about your experience, please reach out at dhcfeedback.com so we can look into it and make it up to you. We appreciate the feedback and the chance to improve.

Yvonne C.

a year ago

I was very disappointed that I got cold n hard fried chicken n bread. Luckily , the fries were hot n crispy. But overall, the food was tooooo salty to me.

Business response:

We're sorry to hear your visit wasn't what you hoped for. We want to make things right. Could you contact us at http://dhcfeedback.com We're committed to making it up to you

Arman N.

a year ago

10:46pm on Friday and the doors are already closed while it says closes at 11.we drove just about 30 minutes to make it and the workers don't even look to open the door. Embarrassing

Business response:

I’m sorry to hear that your experience wasn’t as expected. We aim to provide excellent service, and it sounds like we missed the mark. Please contact us directly at dhcfeedback.com so we can address your concerns and ensure this doesn’t happen again.

Morgan K.

a year ago

Love Dave's but this location is the worst. Food is never fresh & staff is hit or miss. I ordered on my computer & came to pick it up. They wanted order confirmation #? Like I gave you my whole name (and always have the last 4 years I've came here) isn't that enough? The girl rudely claimed "well this isn't a new thing". Obviously it is because I to Dave's every other week since they only had 3 LA locations in 2020. She was rude & wouldn't give me my food without the confirmation #? Like wth it's food not CIA docs. I was eve... read more

Business response:

I apologize for the experience you had with us. Your feedback is important, and we are committed to improving our services. Please reach out to us at tellusdirect.com/dhc so we can discuss this further and work towards a resolution.

Cristina P.

a year ago

Wanted to know what the fuss was all about. Ambiance was nice - place clean but I was getting take out. Service was great and my guy was helpful with suggestions and was friendly. Only 3 stars was because the food was mediocre. Tender was soggy. Fries were good but I came for the chicken! Sandwich wasn't any better. Had a decent kick but when I think chicken I think crispy, juicy and flavorful. The flavor/juicy part was completely disguised by the messy to eat, spicy soggy mess. I wanted to love it. But I don't. It was almos... read more

Business response:

Sorry to hear you had a bad experience. We never want anyone to feel that way about their visit. If you’re open to it, we’d love to hear more about what went wrong. Please reach out to us at tellusdirect.com/dhc so we can try to make things right.

Fadia B.

a year ago

This is the second time I've placed and order to go and they have gotten it wrong. This time they gave me a Dave's #1 instead of a #4. I drove 10 miles back since my son was upset. The front staff was not apologetic nor were they particularly nice nor did they refund the difference. I hope the customer service improves.

Business response:

Thanks for bringing this to our attention. It’s clear we need to do better. If you could get in touch with us at http://dhcfeedback.com, we'd welcome the chance to make it up to you.

Fatema E.

a year ago

Food is the same as any other Hot Chicken place so I like it. The problem is the service we have been there so many times and every single our order has been wrong. Most of the time we order for a pick up so we don't notice until we get home. The server are very nice never rude but I don't know where they go wrong.

Business response:

Thanks for the awesome review! We're thrilled to know you had a great experience with us. Let's work together to make it even better! Share your thoughts at http://dhcfeedback.com, and let's aim for that fifth star!