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9097 Metcalf Ave, Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
Their water cup is 4 ounces when they serve hot chicken in order to try and sell you a 4 dollar water cup. I will not be returning if they're trying to make money over water.
Business response:
Hey, hearing that we didn't meet your expectations is a wake-up call for us. We wanna hear it straight from you—what can we do better? Let us know at http://tellusdirect.com/dhc. Thanks for giving us a chance to step up.
I got the sliders "hot" and they were inedible. They were just absolutely covered in a thick coating of raw, dry, chili powder. I really like spicy items as well and the "hot" was way too hot for me. My mouth was on fire. I honestly think it was done on purpose as a prank because there is no way someone would take a bite of that and think it tasted good. This is one of those annoying fast food restaurants that asks for a tip when you order at the counter, pickup up your own food, and bus your own table. I don't tip at these... read more
Business response:
Hearing about your experience is a real bummer. We want every interaction to be top-notch and clearly, we missed. Allow us to change that by getting in touch at http://tellusdirect.com/dhc.
Here is the deal, we have been to this location 5 times now and out of those only 2 were decent and one phenomenal. Two times they gave us WET chicken that were super small (not what you expect from Dave's Hot Chicken at all). Very inconsistent and the staff at this location is always rude, has been from the start of coming here. The pieces I was served were smaller than half of my husbands chicken. The fries were cold and undercooked. Half the kitchen staff had hair nets and half did not. The entire staff ended up making u... read more
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit www.tellusdirect.com/DHC to share your concerns and help us improve. Thank you.
The chicken here is incredibly good; - off-the-hook good. With that said, the place is a dump, despite the fact it is brand new! Trash on the floor, empty napkin dispensers, water on the floor in front of the soda machine and tables everywhere that have not been wiped-down. Customers routinely wipe-down their own tables, while idle employees are milling around behind the counter. It is quite obvious that management in the evenings at this location is quite lax. I have never seen an employee at this location cleaning tables ... read more
Business response:
It seems we fell short during your visit and we are so sorry for your experiece. If you have a minute, would you mind connecting with us at http://tellusdirect.com/dhc ? We would like another chance to hopfully change your mind and impress you
All heat no flavor I couldn't imagine ordering the hot. The tenders are all random size some tiny some extra large.
Business response:
Thank you for taking the time to share your experience at our restaurant. We are sorry to hear that you did not enjoy your meal and that it did not meet your expectations. We take all feedback seriously and will work to improve the areas you mentioned. We would like to invite you back to give us another chance. Please connect with us https://tellusdirect.com/dhc and we will make it worhtwhile
Worst chicken I have ever had, would not recommend. Service was nice - but would not recommend the chicken
It was an OK experience. Our cost for two meals and one drink was $33 so I'm rating them based on that. If we can get a similar meal at a fast food place for $10 less you have to really step it up to make it worthwhile to me. We couldn't tell a difference between the Medium and the Hot chicken. Near the end I think I figured out which of mine was spicier. We came ready for spicy and it didn't deliver. I guess we should have ordered Extra Hot..but the level above that required you to sign a waiver so I figured Hot would b... read more
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at https://tellusdirect.com/dhc and we will make this right
Horrible costumer service. I would not recommend unless you want to get attitude from front of house of workers for no reason. First and last time coming here and I didnt even get any food! If you want to know what happened talk to Jay.
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at https://tellusdirect.com/dhc and we will make this right
They can and should do better. I have been 8 times since they opened and have had some sort of issue every time. At their price point they need to be better.
Business response:
Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit www.tellusdirect.com/DHC so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time.
Dave's Hot Chicken has a 4.7 star rating with 2,319 reviews.
Dave's Hot Chicken is open now. It will close at 11:00 p.m.