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David's Bridal
- Bridal
- Totowa, NJ
About this business
Location details
562 US Highway 46 East, Totowa, NJ, 07512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
This was my first wedding dress shopping experience ever on Saturday. I was called a few days prior to complete a bridal profile which I did. My friend and I arrived at the store a little early. The lady at the front was pleasant and told us how to get started. I thought we were on the right track. My friend and I started walking around trying to grab dresses and then I realized how small of an area it was with a very limited selection. My friend started walking in the area where the dresses were wrapped ( she didn’t realize... read more
We had an appointment from 12-1:30 reserved. We went there for a mother of the bride gown and a maid of honor gown. The girl who was supposed to be our consultant didn’t come to us until we were already carrying around gowns in our arms and then made the maid of honor and I share a dressing room- there were many available- she never came back to help us. My daughter- the bride- spent the whole time helping us try on dresses and picking dresses out. Horrible experience!!
Business response:
Hello Debra. We are deeply saddened that your recent visit to our store did not meet your expectations. At David's Bridal, our goal is to provide every guest with exemplary service from start to finish. We apologize that we failed to do so for you and hope that you will allow us another opportunity in the future to provide you with a better experience. Thank you, Ellice J.
Avoid going to a women named Grace she will belittle you and will embarrass you in FRONT of the other customers her and her raspy cigarette voice
Business response:
Hello James. We are deeply upset to see that your wife had such a negative experience and would like to apologize. We would like to hear more about her experience and invite her to email us at DBcares@dbi.com (Attn. Totowa). Thank you, Ellice J.
Recommendedneema and lakeisha were the best. I found my dream dress. they were so helpful
Business response:
Hi Nalonie and congratulations! We are so happy that Neema and Lakeisha were a wonderful help to you. We hope to see pictures of the big day! Best wishes, Ellice J.
Went for a dress for my daughter. It was like an assembly line. 90 minute appointment to try on and pick out you're dress. Not all brides can pick their once in a lifetime dress in 90 minutes. But if you don't you are out of luck because you cannot try on anything without a "stylist". Bought my other daughters wedding gown in the Paramus store about 15 years ago and it was a very different and much better experience. I also feel their gowns are not of good enough quality to justify the prices. I will take her to a local ... read more
Business response:
Hello Donna. We are deeply sorry that you and your daughter felt rushed on your recent visit to our store. It is a company wide policy that we must keep to our appointment times, however we understand that you are making a big decision and that can take time as you decide what will bring your vision to life. We would love to have you both back on a quieter day for a more intimate visit. Best wishes, Ellice J.
I was so excited to come to my appointment for my bridesmaids’ dresses at David’s Bridal in Totowa, NJ. We had done a lot of research on the David’s Bridal website and found 6 dresses that we loved and were looking forward to trying on. When we arrived at the store, we told very rudely that we had to get rid of our coffees; even though, their employees were freely walking with their coffees. Next, we were also told that they only had one dress that we had picked out previously and nothing else was available. Then when asking... read more
Business response:
Hello Ck. We would like to apologize to you and your bridal party for the experience you had. We want our stylists to be providing customer service that is professional and kind. We are sincerely sorry that your time with us was so negative and we will be discussing your feedback with management. If you need any assistance moving forward, please let us know at Dbcares@dbi.com (Attn.Ellice/Totowa). Thank you, Ellice J.
I had a scheduled appointment for 7pm for my first fitting. I get there they tell me go to the back and I did. The seamstress was still doing an alteration and told me it would be another 30 minute wait. As I am waiting the half hour, they end up taking another women back there for her 730 appointment. They manager on duty karina was not helpful at all and when I asked for corporate number she said that she could not give out and she basically could careless about my appointment
Business response:
Hello Bricken, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 6,497 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.