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David's Bridal
- Bridal
- Totowa, NJ
About this business
Location details
562 US Highway 46 East, Totowa, NJ, 07512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The woman Janet that was helping us was great... I would have liked the lighting to be better... Colors looked off... Was weird... Even took the dress to th window to see in the sunlight
You HAVE to make an appointment, even if you’re just looking. The girl who helped us was very pushy in wanting the girls to place their orders that day. She didn’t really show us too much of a variety and then told us we only had 14 minutes left to our consultation.....
Business response:
Hello Jena. We are deeply sorry that you felt rushed on your recent visit to our store. We want every guest to fully enjoy their time with us, and apologize that you were not able to do so. Thank you for sharing your feedback. We will be sure to speak with our team so that we can grow from this. Thank you, Ellice J.
Went there on Sunday for a second fitting. We were there for an hour and a half! Prior visits went much better. There were only 2 of us and it took that long. Very frustrating.
Business response:
Hello Loretta. We are so sorry to see that your fitting was such a frustrating experience. We would like to hear more about your visit and invite you to email us at DBcares@dbi.com (Attn.Ellice/Totowa) with more information. Thank you, Ellice J.
Absolutely horrific. This was the first time I ever went to go look at dresses. The customer service was horrible. I was asked what I was looking for and I had no idea. She wasn't very helpful in guiding me to a certain direction. I felt as if the lady just wanted to make a sale and did not listen to what I wanted. I was very uncomfortable toward the end when she kept pushing if someone could help me pay for the dress. She never even looked or let me try on clearance dresses. I had a specific budget and she would bring me dr... read more
Business response:
Hello Shannon. We are so sorry that your recent visit left you feeling disappointed. Our stylists are trained to provide our brides with every option that may fit their vision. That being said, we would never want to offend our guests with our suggestions. We want all of our guests to receive the experience that they deserve and will be sharing your experience with management. We hope that you will allow us another chance in the future. Thank you, Ellice J.
What terrible customer service. Tried to get a flower girl dress and no one would help. Was I supposed to make an appointment for this? Seems like overkill. Just wanted at least SOMEONE to be available. Davids bridal always has such terrible customer service.
Do yourself a favor and get your alterations done somewhere else. Their alterations department is terrible, always running extremely behind and overbooked. The first time I dropped off my dress and came back a month later they never made a single alteration. I felt very rushed every time I came and I always seemed to get something like "yea yea we'll fix it, don't worry" Unfortunately the list goes on but save yourself the headache and if you do buy your dress here get the alterations done elsewhere.
No customer service skills! And the woman who was supposed to help my sister during her 9am appointment actually had the nerve to say "I'm not a morning person" after making rude remarks. Wow.
Business response:
Hi Corinne, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Cierra S. in the subject line. Thank you, Jessica H.
Horrible customer service. I can't believe they treat customers the way they do. I left after being in the store for ten minutes even though I had an appointment. I went to Macy's and even though I didn't have an appointment (because I wasn't expecting to go there) they were so helpful and accommodating. I would suggest other brides to be to skip davids bridal and go to Macy's. Looking at other reviews it's clear they could use some serious customer service training or just basic manors.
Business response:
Hi Mallory, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Cierra S). Best wishes, Jessica H.
Horrible from the beginning. I made an appointment for 3:30. No one came to help me until 3:50, then proceeded to tell me the appointment only went until 4:30 (you are given an hour from the appointment start, regardless of when they decide they are ready to help you). Then she told me she may be helping other groups depending on how busy it was. Why did I make an appointment? Then every dress I picked on the poster, she told me she didn't have. So my girls tried on dresses that we weren't even interested in. I had four brid... read more
Business response:
Hello Taylor, on behalf of David's Bridal we would like to apologize for the frustrations we have caused you on your recent visit to our store. During our busy season our stores can have a party like atmosphere due to the high volume of customers that arrive. Even while busy we want to provide all of our guest with the “once in a lifetime” experience that they deserve. We will be sure to share your experience with our team to help to make sure all of our guests have a great experience. We would like to thank you for taking t... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 6,497 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.