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David's Bridal
- Bridal
- Totowa, NJ
About this business
Location details
562 US Highway 46 East, Totowa, NJ, 07512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
David’s Bridal in Totowa - this is about Alterations - (although buying the dress was another experience!) Mother of the Groom dress - Initial visit was fine. Hem, pick up on shoulders ( remember this one), take in under sleeves - Costly! $135 - Dress cost -$179. Dress was ready in 3 weeks. I came in ready to try on - woman hands me the bag (same wrinkled bag I brought it in) and says thanks. I said I was not leaving until I tried it on. I found it was too short - woman said I wasn’t standing right. At that point I figure... read more
Business response:
Hello Diana. We are saddened to hear that your experience with us was not better. we are committed to providing professional service as well as quality alterations services. We are sorry for the level of service you received and will share your feedback with management. Thank you, Ellice J.
Just bought a 200 dollar dress that came in wrinkled. Was told I could pay to have them steam it for me but other than that nothing they can do. Apparently the store associate said all of the dresses come in wrinkled so thats it. Don't know if that made it better or worse � so beware. No apology or anything. Sounds like some sort of scam to me. Give it to you wrinkled and charge for steaming. Hmm
Business response:
Hello Heather. We are sorry to hear about your frustrations with alterations. While there is a fee for an extensive pressing, we do offer a complimentary top layer steaming. We apologize that you were not offered that service and welcome you back to receive it. If you would like to tell us more or need any assistance in receiving this service, please send us an email to dbcares@dbi.com. Thank you, Ellice J.
Stay away from this store, the manager (Janet is what she said her name was, but she refused to show me a name tag) was rude and yelled at me, very poor customer service and a sad excuse for a bridal shop. Brides deserve to enjoy the planning process, not be treated like garbage by staff at a store like this!
Business response:
Hello Susan. We are deeply sorry to see that you had this experience with us. We would like to hear more about your visit and invite you to email us at Dbcares@dbi.com (Attn.Ellice/Totowa) with more details. Thank you, Ellice J.
Wasn’t very impressed, made appt and wasn’t really helped by one person.
Business response:
Hello Lenore. We are very sorry that your recent visit to our store was a sub par experience. We want every guest to feel special and well taken care of. We did not accomplish that for you and we apologize. We will be sure to share your feedback with our team. Thank you, Ellice J.
no words..........there are your 25 characters
Business response:
Hello Ashley. Thank you for taking the time to respond. If you want to share details of your experience, feel free to email us at Dbcares@dbi.com (Attn.Ellice/Totowa). Thank you, Ellice J.
I went to pick up my dress and of course wanted to try it on. I was put in a changing room and introduced to Chloe who was to assist me. I came out with the dress on and there was nobody there. NOBODY. I called out a few times for Chloe, and nobody came (and I'm not a quiet person). I attempted to zip it and clip the neck, still standing there outside the dressing room waiting. NOTHING...NOBODY. After about 10 minutes of standing there, I took the dress off and came out and started looking at shoes and jewelry and acc... read more
Business response:
Hello Monica. Thank you for sharing your feedback. We would like to apologize for the service you received at our store. We value and appreciate all of our brides and we are deeply sorry if we made you feel any other way. We will be sure to address this with management to ensure this does not happen again. Thank you, Ellice J.
I may have had a good experience shopping, but my sister ended up with an awful alteration mess here. The day of my wedding the bra that they sewed in came completely undone and fell out of the dress. When we looked at the dress none of the fixes were the same. I could have fixed the dress better than the seamstress did. My sister felt that they really didn’t care about the work they were performing and they ruined an absolutely beautiful dress.
Business response:
Hello Felicia. We are disappointed to hear that your experience with alterations was not better. We appreciate you sharing this feedback as we want to make sure that we are providing our guests with top quality services. We apologize will make sure to discuss this with management. Thank you, Ellice J.
I hear you reneg on faulty clothing. Too bad. Reputation sucks.
Business response:
Hi Phail. We are disappointed to see that you are not satisfied with our brand. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn:Ellice/Totowa). Thank you, Ellice J.
Business response:
Hi Jazmine, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice/Totowa). Thank you, Ellice J.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 6,497 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.