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David's Bridal
- Bridal
- Kennesaw, GA
About this business
Location details
Main Street at Town Center, 440 Ernest Barrett Pkwy. Ste #36, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I will NEVER spend a dime of my money here EVER! My daughter was looking for a Homecoming dress. So I came in very pleasant and of course my daughter was excited. I asked the associate where were the Homecoming dresses. She said they were in the back and there was also a Clearance section as well. I thanked her and walked towards the back. As we were walking I asked another associate where were the homecoming dresses in the back, the lady up front said they were in the back. This lady said ‘Hey, can u show her where the clea... read more
Business response:
Hello Pamela, we are truly sorry that you and your daughter did not receive better service during your recent visit with us. This is not the type of service we expect to provide for any of our guests. We at David's Bridal strive to provide each and every one of our guests with exceptional service from beginning to end, and we are so sorry that is not what you were given. Thank you for taking the time to share your experience. We want you to know that your feedback is taken very seriously, and we will be working to ensure... read more
Be careful ladies, this store has beautiful dresses but the Kennesaw location is terrible on timing. You know they set the schedule dates for everything. Except when they cannot keep their own schedule, do not call anyone to let them know what is happening, they just let you go until two days before final fitting and then they tell you your dress alterations have not even been started. Nothing but a “sorry”. This was totally unacceptable and after a couple of long phone calls, a bride in tears, and a mother who shows at th... read more
Business response:
Hello Kami, we are deeply sorry to learn about your recent experience with our alterations team. We at David's Bridal strive to provide each and every one of our customers with exceptional customer service start to finish, and we sincerely apologize that was not what you were given. We want you to know that your feedback is taken very seriously, and we will be working with our management team to ensure improvements are made. Should you require further assistance with this matter, please email us at DBCares@dbi.com (Attn: K... read more
I keep receiving phone calls about an appointment for this weekend. I have explained to the staff at the store that I do not have an appointment. I have been happily married for 16 years and would have absolutely no reason to make the appointment. On the second call that I made I spoke with someone named Logan who told me that my phone phone number was listed for a person whose name I did not recognize. I told him that unfortunately they had the wrong phone number and I needed him to remove my number. He agreed to do that. L... read more
Business response:
Hello Lindsay, thank you for sharing this information. We are so sorry for the mix-up of information in our records, and for the inconvenience it has caused you. We will do our best to improve moving forward. Should you still require assistance with this matter, please reach out to us at DBCares@dbi.com (Attn: Kennesaw). Best, DBI
Came in today to look for my matron of honor dress with the bride and a bridesmaid… Erin who was supposed to be assisting us was in fact no help. She prolonged the process by taking a handful of dresses we were interested in me trying on off of the rack and placing them back onto the floor, at one point disappeared for a LONG TIME, she didn’t listen to anything we were saying as far as the styles we had in mind, LIED and said a dress couldn’t be ordered in the size I needed because the dress was being discontinued, but we we... read more
Business response:
Hello Emily, we are truly sorry that you did not receive better service during your recent visit with us. This is not the type of service we expect to provide for any of our guests. We at David's Bridal strive to provide each and every one of our guests with exceptional service from beginning to end, and we are so sorry that is not what you were given. Thank you for taking the time to share your experience. We want you to know that your feedback is taken very seriously, and we will be working to ensure improvements are made.... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 8,665 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.