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David's Bridal
- Bridal
- Kennesaw, GA
About this business
Location details
Main Street at Town Center, 440 Ernest Barrett Pkwy. Ste #36, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Horrible customer service. I went to this location a few months ago looking for my wedding dress and it was horrible. First I was ignored and then when some one finally came over she was rude and horrible the whole time. I finally got so frustrated and mad that I said the heck with it and left. She acted like I was bothering her. I left and went some where else for my dress. I decided to try this store out again looking for bridesmaid and flower girl dresses. Once again rude and non helpful. Needless to say I won't give this... read more
Brittany was bringing dresses out literally twice my size, they were so big that I couldn't even imagine what they'd look like if they was to fit. Asked for a smaller size and she brought dresses that was clearly too small (like size 4's, anyone with a brain could tell I don't wear a size 4, but I don't wear a 24 either). I told her what I liked and and she brought whatever was convenient I guess. At one point she suggested I go somewhere else (you should never tell a customer that). I wasn't being that difficult, I wanted a... read more
Business response:
Hello Tabitha, We are terribly sorry to fall short in providing you anything less than a magical experience with our Kennesaw location. It would be an honor to have the chance to welcome you back for a more enjoyable visit with David's Bridal. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K. - Kennesaw) we would be pleased to assist you further. Humbly yours, Jill K.
Had an appointment for a Wed afternoon, waited 15 min for sales rep. When she did finally greet us, she was no help at all! My MOH & I did all the work-including clip each other in dresses while Katie the sales rep attended to at least 3 other customers. She admits Wed was not a busy day yet she couldn't be bothered with us! Literally ran out of that store-won't ever be back! Save yourself the heartache & check out @ImpressionBridal down the road! A hidden gem!!!!
The prom dresses were pretty however many were damaged
Business response:
Hi Lashanda, thank you for taking the time to share your feedback! We are so glad to hear you enjoyed our dress selection, although we would like to apologize that they were not in pristine condition. We are committed to offering quality items to our guests and appreciate you bringing our attention to this. We will share your feedback with our team. Thank you. Ellice J.
I'd rather have a root canal without anesthesia than go through that again.
Business response:
Hello Nicole. We would like to apologize on behalf of David?s Bridal for the service you received in our store. We know that our team has already reached out to you in regards to this situation, but if there is anything else we can do to help make amends, please contact us at dbcares@dbi.com (attn:Ellice). Thank you, Ellice J.
Our stylist was not helpful at all. She wanted me to do all the work for her . When I ask her if she had other dresses that my daughter can try on similar to what she already trying on .... she look at me ... hmmm I don't think so! Really? So we left!
Business response:
Hello Michelle. We are so sorry to hear that you and your daughter did not receive top notch service on your recent visit. Our goal as a company to is to give every guest a great experience. We appreciate you taking the time to share your feedback. We will be sure to address this with our team to ensure this does not happen again. Thank you, Ellice J.
I went here yesterday to find my wedding dress . The experience was ok, but the shop was a bit chaotic. The line to checkout took forever because it was an bit unorganized. I also saw other customers being offered special things like a shutterfly gift card. There was one rung up on my receipt but it was never offered to me. I also wasn't told whether I would get a garment bag with my dress or anything . My cashier seemed as if she was ready to break and was kind of rushing through my closing out where the lady before me was ... read more
Business response:
Hello Jamie. We would like to apologize on behalf of David?s Bridal for your recent experience in our store. Despite being in our busier season, we always try to ensure that every guest still gets the attention and time that they deserve. We are sorry that on your visit we did not live up to that standard and will be sure to pass along your feedback so that our team can grow from it. Thank you, Ellice J.
Line to get in store, 2 brides to consultant, crazy busy. Terrible experience. Can't and won't go back. Sorry, would rather pay more for a better experience.
I had the rudest consultant when I took my bridesmaids for their appointment yesterday.. At one point she looked at her watch and said "you guys have 20 mins left in your appointment, just so ya know(In a very rude way)". I thought that was not a way to treat a paying customer. She also seemed to be rushing us, if we didn't like a dress she would rush them into another one. She said something to one of my bridesmaids and I guess my bridesmaid didn't hear her, and continued to walk into the dressing room, and the consultant g... read more
Business response:
Hello Kristi. I would like to apologize on behalf of David’s Bridal for the service you received in our store. Your experience does not reflect what we as a company strive to achieve for our guests. I know that our team has already reached out to you in regards to this situation, but if there is anything else we can do to help make amends, please contact us at dbcares@dbi.com (attn:Ellice). Thank you, Ellice J.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 8,665 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.