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David's Bridal
- Bridal
- Kennesaw, GA
About this business
Location details
Main Street at Town Center, 440 Ernest Barrett Pkwy. Ste #36, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Attended an appointment today with the Bride, the experience was absolutely disappointing. There were no seats for the friends and family, the consultant was absolutely clueless she was not connecting with the Bride's likes, and the overall atmosphere was depressing. An experience that should have be filled with smiles , laughter, and positive vibes resulted in the exact opposite. It was an unpleasant experience and I do not recommend considering David's Bridal for your bridal needs, you will be disappointed.
RecommendedI walked in not know what I wanted or what to expect and I walked out having found a dress and had that "bridal experience" everyone talks about.
Kennesaw, GA location is HIGHLY unprofessional and rude. They're literally robbing brides of their "once in a lifetime" experiences with Lack or professionalism and a majorrrrrr lack of integrity. I am highly annoyed with this specific shop and their crew.
Business response:
Hello Briana, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. We would love the opportunity to have you back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:BrittianyB) to return.Thank you, BrittianyB.
Awful experience. My consultant was so unhelpful. She had 0 personality. She was rude and seemed like it was a bother for her to be there with me. Limited dresses in store and to try on. The quality was not good. I drove over an hour to this store and was extremely disappointed in the dresses and customer service.
Business response:
Hello Kelsey, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. Please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) to return. Thank you, BrittianyB.
RecommendedMy visit for Mother of the Bride dress was spectacular! Elyse was super tentative and professional helping me find the perfect dress! She’s a also a wedding planner and is very respectful of budget and was experienced with style and color! I am 51 and she put me in the perfect dress for my daughters wedding! I would highly recommend Elyse for all of your needs for the big day ❤️
Business response:
Thank you so much for your kind words, Kimberly Moore. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
RecommendedTess was amazing. She knew exactly the dress my daughter was looking for before she did. She listened to my daughter's thoughts and ideas, and brought all the dresses we chose, and then she suggested other dresses that my daughter might want to look at as well. My daughter chose a dress that was not even on her radar!! Tess was amazing, insightful and totally focused on my daughter's body type and picked dresses that were flattering, fashionable and covered the ladies properly without being slutty or covering them too muc... read more
Business response:
Thank you so much for your kind words, Francine Bellman. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
0 stars. Worst customer service. Was told when I bought my dress that I would have 14 days to return it once it came in, if for any reason I wasn't satisfied with it, since I was unable to try it on in my size. Then when it came in, I was told that the return policy had changed THE DAY BEFORE. And that they would not allow me to return it, even though I had ordered the dress over 5 months ago when this policy was not in place. Also, my dress had come in over 10 days before, but they waited to contact me until I would be unab... read more
We had a bridal party appointment, then 90 min after that a bridal dress appt... we had only 1 bridesmaid and 1 flower girl, and we were done quickly... so we waited around 45 minutes for the bridal appt, and about 10-15 after it was supposed to start, we asked what was going on, and they asked us to reschedule and come back because they didn't have anyone to help us!!! POOR CUSTOMER SERVICE!!! I'll probably return both bridesmaid dress and flower girl dress I had already purchased!!
Business response:
Hello Becky, we sincerely apologize that you and your parties time with our Kennesaw team was disappointing. We understand your frustrations and deeply apologize for the confusion and miscommunication regarding the bridal appointment requested. We would love to have you and your party back for a better visit. Please email us at DBCares@dbi.com (Attn:BrittianyB) to return. Best, BrittianyB.
RecommendedSam was the best. We had a really amazing experience, and Brittany said yes to a beautiful dress.
Business response:
Thank you so much for your kind words, Christine Poole. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 8,665 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.