This profile has been claimed by the business owner or representative.
David's Bridal
- Bridal
- Kennesaw, GA
About this business
Location details
Main Street at Town Center, 440 Ernest Barrett Pkwy. Ste #36, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
So I would have given a full 5 stars but I honestly am really upset that I didn’t get the whole ‘ring the bell’ experience. Maybe I’m just being too sensitive but I’m really upset that when I found the dress for my big day there was no excitement. Other than that I did have a rather good visit and am glad I found my dress.
Business response:
Hello Bianca. While we are happy to see that you found your dress with us, we are upset to hear that we did not ring the bell and celebrate with you. We want to give every bride the once in a lifetime experience that you deserve and we apologize for not doing so for you. We will be reaching out to this team in regards to your feedback. Thank you, Ellice J.
Business response:
Hi Lexie, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice/Kennesaw). Thank you, Ellice J.
I tried on many dresses at David's prior to my wedding and while I didn't purchase my dress there, I returned to purchase my bridesmaid's dresses there because of the incredible service I received during each visit. I recently accompanied one of my best friends to her first bridal appointment and she chose David's because of the good experiences myself and many friends have had. Unfortunately, her visit did not got well. We arrived as soon as the store opened and were greeted immediately. Once she told the specialist her dr... read more
Business response:
Hello Krystal. We are deeply sorry that your recent visit with us was not more enjoyable. Our stylists are trained to provide our brides with every option that may fit their vision. Hearing that our team did not do so is very upsetting and we apologize. We hope that you will allow us the chance to rebuild your trust in our brand. We will be sure to speak to management in regards to your feedback. Thank you, Ellice J.
I had an appointment with Tiffanie, who was very helpful, and patient �. I didn’t find a winner but I now have a better idea of what I’m looking for.
Business response:
Hello Jennifer! We are delighted that Tiffanie was such a wonderful help to you. Thank you for letting us be a part of your bridal journey! Best wishes, Ellice J.
I went there with a specific dress in mind that I had my heart set on. I had almost the same dress that I bought offline, that wouldn't fit me that I was going to bring them to get altered. (It was a David's bridal gown) However, they said that they wouldn't even touch it without the receipt, even though it has the original tags. I seen that they had a $99 sale going on and that a dress almost exactly like mine was included! I set up an appointment that they had to cancel because of bad weather, so I rescheduled for the foll... read more
Business response:
Hello Melody, congratulations on your engagment! We are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ellice J.). Best wishes, Jessica H.
Waiting while David's bridal tries to correct my wedding gown order for the THIRD time.
Business response:
Hi Brittany! We are so happy that Savanna has been able to provide you with consistently fantastic service. We will definitely share your kind words with her! Best wishes, Ellice J.
Sorry, but I don't know anyone that can pick out a dress for their wedding in 1 hour. That's is from the time you walk in the door to trying on and deciding!! Sorry we did our 1 hour, left went across the street and bought the dress of my daughters dreams!!! With no rush, no hassle, and the help of everyone!!!!
Business response:
Hello Tara. We are deeply sorry that you felt rushed on your recent visit to our store. It is a company wide policy that we must keep to our appointment times, however we understand that our guests are making a big decision and that can take time as they decide what will bring their vision to life. We will share your feedback with the appropriate parties. Thank you, Ellice J.
I am really not happy right now. When my daughter tried on her dress it was beautiful and she was absolutely glowing. But when she got her dress there was this weird crease in it that we were told would be taken care of at pressing and alterations. She has just had those done and the crease is even worse, now she is being told there is nothing that can be done. I have tried to reach the store and the customer service line I don't get an answer from either. I am not paying thousands and thousands of $$$$ for a wedding to... read more
Business response:
Hello Cindy. We would like to apologize for the frustrations you've had with your daughters gown. We want to see if there is any way for us to assist. Please reach out to us at DBcares@dbi.com (attn. Ellice/Kennesaw) with more information. Thank you, Ellice J.
I purchased my dress and veil at the store earlier this year with the intentions of getting married in June in a chapel. We ended up scrapping the idea, and opted for a beach elopement at a resort in the Caribbean. From the beginning I was luke warm about my veil. It was cathedral length with a lace edge. Over the months I kept trying and trying to call in love with the veil and when I visualized myself on the beach I felt so uneasy because the veil just didn't seem right for me or the beach. I took a risk and went back to... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 8,665 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.