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David's Bridal
- Bridal
- West Palm Beach, FL
About this business
Location details
Cross County Mall, 4254 Okeechobee Boulevard, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I am thoroughly appalled and dismayed by the service at David’s Bridal in West Palm Beach. I went this past Saturday for alterations and the following was my experience. I came to my 10 am appointment on time with my dress for the first round of alterations. There was a slight set back of me forgetting my shoes but the seamstress worked with me to borrow a pair. When I mentioned the date being less than 6 months away she reacted with a slight gasp and seemed stressed(?) by the turn around and asked why I hadn’t made it soo... read more
David's Bridal completely ruined my friends dress and now her mobility is limited and she will not be able to toss a bouquets or dance arm over shoulder with her husband. She spent 1,500$ on a dress and 550$ on alterations. When she tried on her dress after the first set of alterations She could not lift her arms Above elbow height. The dress even ripped as She tried to plead her case with the seamstresses and all they had to say was “you don’t need to lift your arms!” And then after back and forth with who should be respons... read more
Business response:
Hello Summer, we are deeply sorry to learn about your friend's recent experience with our alterations team. We at David's Bridal strive to provide each and every one of our customers with exceptional customer service start to finish, and we sincerely apologize that was not what she was given. We want you to know that your feedback is taken very seriously, and we will be working with our management team to ensure improvements are made. Should she require further assistance with this matter, please have her email us at DBCar... read more
I am getting married on June 11, 2022 so I went on January 29, 2022 to find my gown. End up finding and ordering/purchasing my dress, crinoline, corset, and veil which all totaled just under $1,600.00. This appointment went well and I left very happy and grateful for the associate that helped me find my dream dress. While at this appointment we looked at a few bridesmaid dresses and saved them to my account. I explained that I already had a Bridesmaid appointment booked for Monday, February 07, 2022 at 6pm at which time, the... read more
Really bad costumer services
Business response:
Hello Raysa, we are deeply sorry to hear that your recent experience with us was less than satisfactory. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry if that was not what you were given. So that we can learn more, please email us all details at DBCares@dbi.com (Attn:West Palm Beach). Best, DBI
I was not impressed by my recent visit to David's Bridal. This was my first time trying on wedding dresses and our consultant was rather impatient and rude. When we first arrived she was still helping another client, which is understandable, but it was evident that she was over booked or had to maintain too many clients that day as she muttered, "I must be taking all the brides today", when she was called to the front to assist. When my family members and I discussed whether we wanted a belt, or slip for the dress, she grew ... read more
Business response:
Hello Hannah, we are sorry that you did not receive more assistance. While it is customary for our stylist to assist more than one customer at a time, we want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) Thank you, BrittianyB.
RecommendedLizzette was absolutely ah-mazing!! She somehow convienced my oh so picky sister Nikki to say YES TO THR DRESS!!!! She was fun, funny, knowledgeable on what NIKKI WANTED, and made her perfect day perfect! Thanks again Lizzette! #RequestLizzette 🙌🥰❤️🎯 #NailedIt #NikkiDiamond2Bee
Business response:
Thank you so much for your kind words, Kyla St. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Horrible experience with Lizzette today. Within 5 minutes she had ruined my friends experience and we were leaving the store. When we went to talk to a manager and tell her what happened the stylist actually came over and tried to argue with us and say that isn't what she said. She basically asked my friend why she was shopping with so mich time before her wedding because when she is actually ready to buy she will need to start over. She is ready to buy now and so are her 10 bridesmaids. Not to mention the CSR had already a... read more
Business response:
Hello Jennifer, we are very sorry to hear that you and your friends trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. We would love the opportunity to have you all back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:BrittianyB) to return.Thank you, BrittianyB.
My daughter and her friend just came from the West Palm Beach David's Bridal store in tears. My daughter is supportive of her friend who is the one getting married. Together they received very poor service from Lizette today. If you still dare to try David's Bridal, avoid Lizette as she has no patience or manners. As soon as she found out the wedding dress wasn't being purchased today, she became rude and extremely short and cut down our appointment time that was blocked out with her. Don't be fooled by her initial interac... read more
Business response:
Hello Willis, thank you for taking the time to share your daughter and her friends recent experience with our West Palm Beach team. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you and your family will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you all would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyD.in the ... read more
My daughter in Law Hailey was very much Excited to go to Davids Bridal because she had two great experiences as a bridesmaid. That didn't happen Yesterday for Hailey 🙄The Bridal Consultant made this soon to be bride feel rushed,confused and sad That's not how any Bride to be should feel! When Hailey mentioned her pinterest picture to the Consultant she told her not to compare it but that's what the website recommends .As her Family were all Disappointed the way Hailey was Treated! The... read more
Business response:
Hello Mary, thank you for taking the time to share your feedback. We deeply apologize that you and your family are unhappy with our services during your recent visit. Shopping for a bridal gown is such a special moment and we’re disappointed that your daughters visit fell short of both your expectations. We understand that you all have gone else where, however if we can assist you with anything further please let us know. Best, Brittiany.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 6,513 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.