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David's Bridal
- Bridal
- West Palm Beach, FL
About this business
Location details
Cross County Mall, 4254 Okeechobee Boulevard, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hello Brittany, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience. Thank you, BrittianyD.
I first visited David's Bridal on Monday, March 5, my 70th birthday, with my husband and son (who had made a surprise visit to me from NYC). I met with Carla, who treated me wonderfully! She was attentive and caring and all that I could ask for in someone to assist me in picking out and trying on a mother-of-the-groom gown. The second dress tried on was a winner! Wow! Was I lucky! Not wanting to lose this particular gown, and because my husband and son insisted that I continue looking, I put the gown on lay-away. Late... read more
Business response:
Hello Martyne, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Brittiany D City/Store Location) Thank you. Brittiany D.
Absolutely disgusted, disappointed, frustrated and sad. My mother went, per my request, to David's Bridal to pick out a dress for my wedding and I regret sending her there. If I could cancel all of the other dresses, I WOULD. My girls are all located in different states and fortunately, they had a pleasant experience and then to find out my mother, my Queen, was treated like dirt - it drives me CRAZY! She purchased her dress on Friday with very poor service to begin with. The lady took her to the dressing room, zipped he... read more
Business response:
Hello Virginia, we deeply apologize for your mothers recent visit with our West Palm Beach team. It?s our goal to make our customers feel celebrated & rewarded during their time with us, and we?re so sorry that this was not your mothers experience. We understand that you will be contacting the Store manager to speak further, however if you need additional assistance, please email us at DBCares@dbi.com (attn:BrittianyD) Thank you, BrittianyD.
Went looking for my dress yesterday and received the worst service from a sales person that just seemed miserable to be there. Saw some styles I liked but will not be returning with that associate.
Business response:
Hello Nikki, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyD.) Thank you, BrittianyD.
Worse possible experience ever! Everyone there was super rude and there was no help!!! Front desk girl was nasty and I would never recommend going back there. This was my third time going there and won’t ever do that again... ���� bride was pissed when I told her what happened...
Business response:
Hello Lashara, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyD. ) Thank you.
I was there for my alterations. I live an hour and a half away. Scheduled a sitter and drove into town. My appointment was at 2:00 pm. I arrived at 1:30 I check in and asked if they were running on time. The lady at the desk said they were running on time on a strict schedule to come back at 2:00. I was totally ok with this. Went to a few shops and came back right at 2:00. The same lady then said we are running behind it will be 30 minutes. My maid of honor only had 40 minutes so I put on my dress so that she could see and ... read more
Business response:
Hello Danielle, we cannot apologize enough to hear of your wait time during your recent visit. We strive to provide the best possible customer service to each and every one of our customers and we are so sorry to hear that was not what you received. Please know that we will be sure to provide your feedback to our team to ensure better service in the future. If there is anything more we can assist you with please email us at DBCares@dbi.com (attn:BrittianyD) Thank you
On July 27th, I selected a dress. I was told that night that If I wanted my wedding dress, I had to pick it that night for it to be there by September 17th because It needed to be altered one month out. I was told my dress would come in on August 17. I scheduled my alterations for the 20th of August. I was told I could leave my dress at the store until alterations because it was so close. Fast forward a couple of weeks, August 9th, my dress arrives (yay), I notice it says in the email that you need to pick up your dress with... read more
So I wrote a great review when I bought the dress... fast forward to when I go to pick up my dress... huge bridal party was there and they didn't even have room to let me try on my dress I had to sit and wait forever, whatever it happens but today I go to my alteration... I was told upon purchasing the dress the alterations were free, I live an hour away I would have gotten my dress altered closer to home if it wasn't free... well it cost me over $250 AND I didn't want my train but they said "corporate doesn't allow that." S... read more
The first visit walking into the building i was unaware that you needed a reservation. Thats my fault. But when telling them i would just look they gave me so much attitude saying dont touch anything. They make you feel unwanted. I came back with a reservation and the girl helping us was awesome. I found my dress. When paying she said it would be available pick up in August. She took down all my info and said they would contact me. I got a phone call on saturday (july) saying my dress was due to pick up right away. I s... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 6,513 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.