This profile has been claimed by the business owner or representative.
David's Bridal
- Bridal
- West Palm Beach, FL
About this business
Location details
Cross County Mall, 4254 Okeechobee Boulevard, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Awful experience. I created a profile and had a list of dresses that I liked saved onto that profile, and was told those styles would be able to be pulled at my appointment with my girls. Consultant was so unenthusiastic and seemed miserable the whole time we were there (which was only about 20 minutes). I felt as though I was running around with no direction. None of my questions about color and timing were able to be answered. I was told that since my wedding is in November and we’re shopping in January that the girls dres... read more
Business response:
Hello Katie, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn BrittianyD.). Best wishes,BrittianyD.
Your dresses suck. No wonder you guys are going out of business. The quality of your dresses are crap. Regret ever buying from here.
Business response:
Hello Jessica, thank you for your feedback. We are so sorry to hear that you feel this way. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
I went to David’s bridal back in February of this year to look for a wedding dress. The sales women they had paired me with didn’t know anything about dresses nor did she listen to me about what I as the bride wanted or even my budget. I didn’t want a pure white dress and I didn’t want it to be strapless and my budget was $500. She preceded to bring me dresses that where over $1000 out of my budget and where the exact opposite of what I wanted I broke down in the dressing room because she just wasn’t helping me and making it... read more
Business response:
Hello Alexandra, thank you for taking the time to share your feedback.We deeply apologize that you are unhappy with our services. We understand that you have spoken with our team, we are so sorry to hear that you are disappointed with the out come. If you would like to speak further, please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you
I don’t know what is wrong with your phone but I have been trying to call your west palm store and the automated system keeps hanging up on me. I need to find out what is going on with my order
Business response:
Hello Kassandra, we are so sorry to hear this. If you still require assistance please email us at DBCares@dbi.com (Attn:BrittianyD). Thank you, BrittianyD.
RecommendedJessica was so sweet she stayed for 30 mins extra till my friend was happy and we had no idea they were already closed. That’s 10 stars in my book!!
Business response:
Hi Melissa ! Thank you for your review! We are so happy to hear that our team was able to help! Best, BrittianyD.
RecommendedIt’s a great store with a wide selection. But the highlight was our consultant, Elizabeth! Best wedding dress shopping experience thanks to her!
Business response:
Hello Melissa, Thank you for your review! We are so happy to hear that our team was able to help! Best, BrittianyD.
I brought my wedding dress in 2011, bridesmaid dress 2015, going to another wedding and tried on a dress that gave me rash, the store told me to put ice on it�. Call customer care- the lady rushed me saying all she could do is give me 40% off and I have to make a purchase that same day. Needless to say- the dress top was too low cut. Call the customer care- it took them 30 minutes because the information was put in incorrectly and I had to pay $159 for a new dress. David’s Bridal did nothing to resolve my issue and I’m never... read more
Business response:
Hello Quanmisha, we are sorry that you feel this way. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
The only good thing I can say is my daughter found a dress she liked. She and her mom hated the experience. She wanted me to come for the fitting so I took the day off and was RUDELY told I couldn’t be in the fitting room. Not a good way to treat a Dad with another daughter also planning a wedding.
Business response:
Hello Chris, thank you for your feedback. We sincerely apologize for this inconvenience. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
We had Carla yesterday and she was very pushy experience was not the greatest not happy at all !!!
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 6,513 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.