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David's Bridal
- Bridal
- Evansville, IN
About this business
Location details
Eastland Convenience Center, 300 North Green River Road, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I would not recommend the Evansville location to anyone ever again. when we bought the dress last week we were told the alterations would be free. we drive a total of 3 hours for them to tell us someone there made a mistake and would not honor the free alterations. That is very bad business in my opinion. It wasn't our fault we were lied to and wasted our time and gas for nothing but a dress that now has pin holes all in it. Bad Business don't go to this establishment .
Business response:
Hello Tammy, we are deeply sorry to learn about your recent experience with our alterations team. We at David's Bridal strive to provide each and every one of our customers with exceptional customer service start to finish, and we sincerely apologize that was not what you were given. We want you to know that your feedback is taken very seriously, and we will be working with our management team to ensure improvements are made. Should you require further assistance with this matter, please email us at DBCares@dbi.com (Attn:E... read more
Customer service sucks! They think you’re a liar! They won’t give you any money back! They tell you one thing and then you find out later that’s wrong! I would never buy anything again at David’s bridal!
Business response:
Hello Loretta, we are deeply sorry to hear that your recent experience with us was less than satisfactory. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry if that was not what you were given. So that we can learn more, please email us all details at DBCares@dbi.com (Attn:Evansville). Best, DBI
RecommendedOn Thursday the 15th, I picked up my dress for my daughters wedding on the 17th. While preparing to get dressed for the wedding, I unbagged the dress and discovered a hole in it! I had no choice but to wear it… I am unsatisfied with paying for a damaged dress however that is the only negative thing I can say about them.
Business response:
Hi Mulysa, we are so glad our team was able to provide you with an excellent customer service experience. Best wishes, April B.
Recommendedthey are amazing. there was a dress I wanted so bad but wasn't able to get it in time for my wedding cause it had to be made and I waited to long. but they helped me find another dress to wear i could altar it to look almost like the the one i wanted. but it turned out to be even better than I expected
Business response:
Thank you so much for your kind words, Danielle. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
RecommendedMy husband and I renewed our vows for our 35th. Anniversary, when I came into David’s Bridal in Evansville never in my wildest dreams did I expect to have so much fun! I wish I could remember the young ladies name that took her time and waited on me and picked out so many beautiful dresses for me to try on, only for me to fall in love with the first dress which I bought! The dress made me feel like I was beautiful for the first time in years!!! Not only the dress but the young lady who was helping me made me feel like I was ... read more
Business response:
Thank you so much for your kind words, Kim. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
My friend’s wedding is October 10, 2020. We came by appointment to try on dresses and see if she could find one that she preferred over her original gown, which was the wrong size. She decided on ordering her original in the correct size, and was told we could pick it up when it was in. We called today to check on the order, and not only did they not order the dress, but they said they have no record of her even being at the store. The man on the phone who said he was the manager was extremely rude and unhelpful, and gave so... read more
Business response:
Hello Gracie, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with an "once in a lifetime" experience and we are sorry that we feel short of this standard with you. We expect our staff to save notes to the customers visit. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. Best wishes, Steven E
Went in with one of my bridesmaids to browse their selection of bridesmaid dresses. The man working the counter told me that “it would be a while” before she could try anything on because the rooms were filled. He then asked another staff member if she could take us under her wing and she reluctantly agreed. We did not ever request any assistance, although she was clearly bothered by us being there. We browsed their selection of bridesmaid dresses and my mom picked a few out to try for herself. When approaching a fitting roo... read more
Business response:
Hello Hannah. We are very sorry that your recent visit to our store resulted in you feeling frustrated. We want every guest to feel special and well taken care of. We did not accomplish that for you and we apologize. We will be sure to share your concerns with our management team, so we can make the proper corrections. We would love to have you and your party back to provide you with a much better experience. If you would like to contact us at dbcares@dbi.com(Attn:Steven E) to ensure you have the best experience on your next... read more
I went to the David's bridal store in Evansville Indiana today and was completely in shock for how they treated me. They took 15 mins to great me, told me I had to look through the clearance dresses, and then the stylist person wasn't over there to help me with the dress as I was trying them on. She was rude and terrible to my mom, and 2 sisters because they wanted to help me. This made me feel like I was not good enough to even be a bride and not good enough for David Bridal. Not to mention they didn’t tell me their names a... read more
My daughter & I went prom dress shopping for the first time today. David's Bridal was our first stop. As soon as we walked in, we were asked what we were looking for. We showed her a picture of a dress my daughter liked. Before we could explain we were looking for something in a similar style, not necessarily this particular dress, she said, "We don't have that dress" in a tone that let us know we were clearly bothering her. Once I explained we just wanted something similar, she pointed us to the wall lined with dresses and ... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 2,819 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.