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David's Bridal Albany NY
- Retail
- Colonie, NY
About this business
Location details
1440 Central Ave, Colonie, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The absolute worst experience I’ve ever had! Now that the wedding is over i am going to do nothing but bash you! Im calling corporate and im going extremely public! From day 1 when the bride looked for a dress …it’s no wonder she didn’t get her dress there!!! And the only reason the wedding party got our dresses there was because it was the only store in the capital region that sold the color. The customer service was terrible!!! Incompetent!!!! Rude!!! The store smelled. There were kids running around screaming everywhere! ... read more
Business response:
Hello Amanda. Were are shocked to see that this occurred and would like to sincerely apologize to you and your bridal party. We want to provide clear communication to our guests as well as professional assistance. If you need further assistance in this matter, please let us know at DBcares@dbi.com (Attn. Albany). Thank you, Ellice J.
The price of the alternations
Business response:
Hello Tracey. We are sorry to hear that our alterations costs were not what you were expecting. We at David's Bridal try to stay competitively priced so that we can best suit the needs to our guests. We appreciate your feedback on our pricing and will share it with the appropriate parties. Best wishes, Ellice J.
I just want to start off by saying that almost all of the ladies who work here are amazing. Katie, Courtney, Melissa, even the district manager (I forgot her name lol sorry) you guys are the best. Always so kind and helpful. There were some mistakes with my dress, and my aunts dress. They were so kind and helpful. This review is the way that it is because of one person. Matilda. My very first experience with her, (which the store knows about) resulted in me walking out of the store crying. I was 4 months pregnant. The way ... read more
Business response:
Hello Autumn. We are deeply sorry for the service you received. We would never condone rudeness from our stores and truly apologize. We have already shared your experience with the upper management team to have them address this matter further. Thank you, Ellice J.
I went in thinking I was going to take my dress home!!! I got in the dress and immediately noticed my train wasn’t there (the dress I THOUGHT I ORDERED had a long beautiful cathedral train). The warehouse apparently tagged the floor dress wrong so when it was ordered I got the WRONG dress!!!! The lady (Tara) we worked with was trying to do her best but you could tell she was TERRIFIED she was going to lose her job if she did TOO much. After them ordering the wrong dress it was decided on to alter and fix the FLOOR DRESS. I s... read more
Business response:
Hello Pamela. We would like to express our sincere apologies for the experience you've had with your dress. We want to ensure that no matter the situation we do our best to resolve it to our guests satisfaction. We have been reached out to in regards to your experience but would love to work with you directly on this matter. Please email us at DBcares@dbi.com (Attn. Albany). Thank you, Ellice J.
David's Bridal, ruining weddings one at a time. Company ordered the wrong dress because of improper tagging and didn't come close to making up for a sobbing bride. They make the mistake but YOU, the consumer, pay an enormous amount of money for it. Here, take the floor model for the same price as a custom made one, that is stretched, stained, torn and gross. The wedding dress of dreams... NOT! what a disgusting company, you only care about money, not the bride experience. DONT SHOP HERE!!!
Business response:
Hello Jen. We are truly sorry that this has occurred. We see that you have reached out to our team and will continue to assist to the best of our abilities to make things right. Thank you, Ellice J.
Always had a good expirence at David's Bridal. Always. The stylists are absolutely amazing, kind and patient. Today I went with my mother in law, to get some accessories and flower girl dresses. We specifically went today because they are having an additional 10% off your entire purchase, this is extra of you are a diamond rewards member, which I am. I never go into stores and complain about prices, I never ask for additional anything, I have never in my life been confrontational with a customer service representative or w... read more
Business response:
Hello Autumn. We are shocked to see that his occurred and cannot apologize enough. We would never condone such rudeness and will be investigating this incident further. If you still need assistance in this matter, please email us at DBcares@dbi.com (Attn. Albany). Thank you, Ellice J.
your phone system keeps kicking me off. I can't get ahold of anyone and my appointment was scheduled wrong. terrible service and I will never be using your service again.
Business response:
Hello Haley. We are so sorry to see that you are having issues reaching us. We recently updated our phone systems and that may have caused some of those problems. We are truly sorry for this and hope that you will give us another opportunity in the future. Thank you, Ellice J.
Frequently asked questions about David's Bridal Albany NY
How is David's Bridal Albany NY rated?
David's Bridal Albany NY has a 4.6 star rating with 5,456 reviews.
When is David's Bridal Albany NY open?
David's Bridal Albany NY is closed now. It will open at 10:30 a.m.