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David's Bridal Albany NY
- Retail
- Colonie, NY
About this business
Location details
1440 Central Ave, Colonie, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
we had terrible service at this location. our stylist (name started with a g)was rude and was yelling because we pulled to many dresses for the bridesmaid to try on. the service for the bride was terrible. we told her the gown we wantes and she said they didnt have it, we looked and found it. savannah was the stylist who saved the day for us. would not waste my time going to this location
Business response:
Hello Peggy. We would like to sincerely apologize for the service you received. While we are glad that Savannah was able to step in and help, we want all of our staff to provide exceptional customer service. We apologize and will work with management to improve. Thank you, Ellice J.
Service was terrible. Not enough help. When they did help, they were rude. We were told not to pull so many dresses off the rack and I think for dropping the money that I did, I could pull whatever I wanted Off the rack. Appears like many reviews are similar.
Business response:
Hello Nancy. We would like to apologize for the experience you had with our team. While we do have certain policies our team has to adhere to, we want to make sure that we are being respectful to all of our guests. There is no excuse for rudeness and we are sorry. We will discuss this feedback with management. Thank you, Ellice J.
I went there with my daughters and bridesmaids and let just say that we did all the work.We found the dresses and the person that was assigned to her was bouncing from client to client.This was a special day and it was ruined having to run all over !!! And we had a appointment 😔
Business response:
Hello Teresa. We are deeply sorry to hear that your recent visit left you feeling frustrated. While our stylists do sometimes need to work with more than one guest at a time, we try to ensure that each guest still gets the assistance that they deserve. We are deeply sorry for not accomplishing this and will work with the management team to improve. We would love to have you all back for a better visit. Thank you, Ellice J.
I had the worst experience ever! When my "stylist" came over to me she started off with rolling her eyes....uhmmmmm excuse me!?! Then she brings me, my mother, and my MOH to our dressing room to quickly tell us that she would be going to do something else and ran off. My mom and my MOH were pulling dresses and when I needed clips so my mom could help me hold a dress closed (because my stylist decided I wasn't important enough to help AT ALL!!!) she was nowhere to be found.... she was found later with two armfuls of dresses f... read more
Business response:
Hello Taylor. We are deeply sorry that you felt rushed on your recent visit to our store. While stylist do sometimes need to take more than one party at a time, we try to ensure that our guests still get the focus that they deserve. It does not sound like we accomplished that for you and we apologize for that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, Ellice J.
Horrible experience when I went to try on wedding dresses. Let’s just say I left hating my body. But this review isn’t about that. My best friend is getting married July 31 and her experience has not been good. Apparently you have 7 days to return your dress when you order one even if you are ordering it and don’t receive until after 7 days. My friends dress showed up ripped. We are both brides on a budget and deserve better than this. When she asked if she could get a non ripped one they told her since it came from t... read more
Business response:
Hello Brittany. We are shocked to see that this occurred and would like to sincerely apologize. So that we can look into this matter further, please have the bride email us at DBcares@dbi.com (Attn. Albany) with more information. thank you, Ellice J.
we had an appointment and when we walked in it was like no one had a clue who we were or why we were there. They acted like we talked into a taco shack to try on dresses. Ther were supposed to have some dresses pulled for us, of course they didnt. Wasn't attentive to the bride what so ever we had to help her do everything (not complaining about having to help her) when I called about my dress they had no idea what dress or size I was talking about and when I got upset (which I think any person would at this point) she told ... read more
Business response:
Hello Nina. We would like to apologize for your recent experience. We want to create an experience that is organized, professional, and well assisted. We are sorry for falling short of doing so and will discuss this with management. Thank you, Ellice J.
Terrible service. Walked in lady was rude and nasty and made a start to dress shopping awful. Thankfully we found xenas bridal to make my day so much better. Will never go back here
Business response:
Hello Brittany. We are deeply sorry for the level of service you received during your time with us. David's Bridal is committed to providing all of our guests with professional and enthusiastic service and we apologize for not accomplishing this. We will be sure to share your feedback with management. Thank you, Ellice J.
Went there for a brides maid dress after going to one in Massachusetts so I already knew my size and had an idea of style. When I walked in and told the lady what I wanted to try on she looked at me and said "You are not allowed to do that". When I asked why she just said I wasn't. How Rude!!
Business response:
Hello Mackenzie. We are shocked to see that this occurred and would like to express our sincere apologies. We would like to look into this further and invite you to email us at DBcares@dbi.com (Attn. Albany) with more details. Thank you, Ellice J.
I went to David's Bridal on two different occasions and was not impressed. The first time was to pick out a wedding gown and my stylist basically let me roam the collection by myself and left me to try them on by myself. When I didn't like any of them I just tried on and needed more she was no where to be found to help she was to busy helping another person who she wasn't even the stylist of to the point that it took me 3 hours to find a dress. I only found the one I did because after over an hour of being at a stand still... read more
Business response:
Hello Rhea. We are upset to hear that you felt mislead by your consultant. Our staff should be providing accurate information as well as professional service to all of our guests and we apologize that this did not occur. We will be discussing with management to ensure that all our teams are upholding company standards. Thank you, Ellice J.
Frequently asked questions about David's Bridal Albany NY
How is David's Bridal Albany NY rated?
David's Bridal Albany NY has a 4.6 star rating with 5,456 reviews.
When is David's Bridal Albany NY open?
David's Bridal Albany NY is closed now. It will open at 10:30 a.m.