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David's Bridal Albany NY
- Retail
- Colonie, NY
About this business
Location details
1440 Central Ave, Colonie, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
DO NOT GO TO THIS STORE !!!!!!!!! They screwed up my order and I’m return are giving me store credit!!!!!!! I don’t need or want your credit. I want some of my money back. Totally got screwed. I do not recommend this store at all.
Business response:
Hello Melissa. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
Terrible customer service, can’t price match to the David’s Bridal website, awful to deal with.
Business response:
Hello Addy, thank you for your feedback. We apologize for the less than satisfactory service. We will be sure to pass along your concerns. Thank you, Steven E
Shocked at the lack of professionalism here. Stopped by with my family hoping to look at wedding dresses for my wedding. The manager, Kay, says to employee while I’m standing there “were not taking walk in todays, please don’t take a walk in today. Don’t do that to me” So extremely rude and unprofessional. This is supposed to be a special experience picking a wedding dress. Mine certainly won’t be picked from here.
Business response:
Hello Marissa, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. We would love to have you back to provide you with a much better experience. Thank you for taking the time to share your experience with us, Steven E.
They can start by firing the employees they now have, and get new more accommodating, polite, and helpful people.
Business response:
Hello Dan, thank you for your feedback. We apologize for the less than satisfactory service. We will be sure to pass along your concerns. Thank you, Steven E
Exactly a month before my wedding my dress was a disaster after alterations since they had ordered my dress two sizes bigger than what was agreed. I know bridal sizes are weird and run different. But in this particular designer my measurements fit a 4 top and 8 bottom. So I was going to get the 8 for my hips and have the top altered to a 4. Somehow I got a 12. You know, after I had paid for the dress and now the size 8 was out of stock indefinitely. I was assured alterations could fix it, but boy were they wrong. I ended ... read more
Business response:
Hello Ashley, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
I went in for my dress and they were accommodating and helpful. I went back to pick something up and the employees just looked at me- I tried to get someone's attention and was ignored. I stood at the check in desk for 10 minutes before someone came over and told me that they didn't have time to help me look - I WAS THERE TO PICK UP SOMETHING, no on even asked me. I called today to set up my dress appointments and the woman in the alterations department basically yelled at me when I asked her what days they do alterations th... read more
Business response:
Hello Rochelle, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
I just wanted to share an experience with the rest of you, so hopefully it doesn’t happen to anyone else! About 10 months ago I started look for my dress, I had found one at David’s bridal, they only carried it in Champagne they said but I wanted white. In order for me to see the dress I had to buy it. Taking the chance I did, I ended up liking the white a lot, however when I ordered it I told them I needed an size 8 they push and pushed me to go for the 10 so I took there advice and did. The dress ended up being a little b... read more
Business response:
Hello Nicole. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
If I could give this particular location a negative rating, I would....From one bride to another or any future brides, DO NOT GO HERE! Starting off, I had booked a time slot online weeks in advance for the appointment. Being new to the surrounding area, I called a day before the appointment to verify their location only to find out they didn't have my appointment booked, so I made an appointment on the phone with an associate. We walked into the appointment and found out I had two reservations listed under my name, the one... read more
Business response:
Hello Angela, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Albany location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Treated terribly this morning. I was in a room that I was PUT in and then spoken to by another sales lady because “I wasn’t supposed to be in”... even though I believe she put the sign on the door AFTER I was already in there. Absolutely disgraceful. I won’t go back.....
Business response:
Hello Jayne, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Albany location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Frequently asked questions about David's Bridal Albany NY
How is David's Bridal Albany NY rated?
David's Bridal Albany NY has a 4.6 star rating with 5,456 reviews.
When is David's Bridal Albany NY open?
David's Bridal Albany NY is open now. It will close at 7:30 p.m.