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David's Bridal Allentown PA
- Retail
- Whitehall, PA
About this business
Location details
2548 MacArthur Road, Whitehall, PA, 18052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Honestly. I bought my wedding dress here and multiple other gowns. Came in to get a price for a hem and they wouldn’t allow me to pay half then and half at pick up. Great way to lose business on a simple job. The seamstress was VERY nice but management was rude. I won’t be back for anything.
Business response:
Hello Richele. We are upset to see that you feel this way regarding our alterations. While it is store policy that alterations costs are paid in advance, we understand how that may be frustrating. We apologize for any inconvenience caused and will share your feedback on this matter with the appropriate departments. Thank you, Ellice J.
EXTREMELY dissatisfied with David’a Bridal. And would never recommend to anyone. I had originally left a good review since finding my “perfect” dress was a great experience here. But that’s where the great part ended. When shopping for a dress I made it clear what I was looking for… country boho with a sleeve. Was told I could add a sleeve to the dress I ended up LOVING. Ok great. Purchased the dress and the sleeve size the HEAD of the alterations department recommended. A couple months go by and I go in for my first alterat... read more
Business response:
Hello Andi. We cannot apologize enough for the experience you are having with your alterations. We want to make sure that services are completed in a timely manner and with clear communication. We are deeply sorry and invite you to email us at DBcares@dbi.com (Attn.Allentown) if you need further assistance. Thank you, Ellice J.
very disappointed in the alterations department. I purchased my dress at David's Bridal as well as 3 of my bridesmaids. two of my bridesmaids got their dresses altered here. they went at the end of July and everything was good and fit fine. alterations were made and they went to pick up their dresses in the same accessories they used for the first fitting. dresses didn't fit. they were told to go back the following Sunday. they both drive there for them to get looked at by someone else. mind you they both live 40+ minutes so... read more
Business response:
Hello Kasaundra. We are upset to see that your bridesmaids have had these frustrations with alterations. We want to make sure that we are providing exceptional services to our guests and apologize for failing to do so. If they need further assistance in this matter, please let us know at DBcares@dbi.com (Attn. Allentown). Thank you, Ellice J.
I purchased a gown from them. Returned to get alterations my gown had a small train and I stated to the seamstress i wanted the train still. She assured me it would still be there. Went to pick up my gown and no train was there she cut the gown all around one inch above the floor. When i mentioned this they only offered me a half price refund on the alterations. My gown is not what I wantedd and now I do not have time to purchase another one and get altered. The only thing that neede to be done on this one was the hemmin... read more
Business response:
Hello Karen. While we are happy to see that you found a dress with us, we would like to apologize for your alterations experience. We want to ensure that our services are being completed to our guests satisfaction. We are truly sorry for not doing so and invite you to email us at DBcares@dbi.com (Attn. Allentown) if you need further assistance. Thank you, Ellice J.
I just went there today with my sister (she was the bride) they were very pushy and didn’t listen to what she wanted at all- my sister left without the dress because they were so horrible- gave her dresses she didn’t like and didn’t allow her to even have a say.
Business response:
Hello Kimberly. We would like to sincerely apologize to you and your sister for the experience you've had. We would never want our guests to feel pressured and would never condone rudeness. We appreciate you bringing this to our attention and will share it with the management team. We would love to have her back at any of our locations for a much better experience. Thank you, Ellice J.
had an appointment yesterday and was so incredibly disappointed. My stylist did nothing other than make me feel sad and put stuff back on hangers. Either she was new and didn’t know how to do her job or she just didn’t care for her job. She made a day that was supposed to be special to me absolutely awful! We had a healthy budget/basically no budget could spend whatever and they didn’t make a sale at all. They don’t have many options available at all and I had to take my family who came with and dig through as though we had ... read more
I was there last month to look for my wedding dress and gotten Kim to help me. She was god awful and showed no interest in trying to pull a dress I actually liked and rolled her eyes about things I was doing for my wedding. I only ended up finding my dress there bc the manager saw how unhappy we were and stepped in. I got Kim again to do my bridesmaids dresses and was once again disappointed. I have 5 bridesmaids and 3 of the dresses she found for them weren’t going to be in in time for my wedding and she suggested the colle... read more
Business response:
Hello Carly. We are upset to hear about your recent visit and would like to sincerely apologize. We at David's Bridal strive for professionalism and great service. The visits that you described above are unacceptable and we will definitely be speaking with management so that we can improve. Thank you, Ellice J.
A friend of mine put a 300 dollar deposit on a wedding dress and was never contacted by this store again. After calling she was told she needed to pay in full before they ordered, but she was never told this at her appointment and didn’t even receive so much as a courtesy call. They are refusing to give back her money.
Business response:
Hello Kristen. We are upset to see that your friend is having these issues. We would like to look into this matter further. Please have your friend reach out to us at Dbcares@dbi.com (Attn. Allentown) with more information. Thank you, Ellice J.
I was in yesterday and not one employee offered me help. Not even eye contact until check out. The manager Destiny who was on duty was rude when checking out because she was at the register eating and had to stop to help me. They should really train in the wilkes barre store where the service was anazing.
Business response:
Hello Amanda. We are disappointed to hear about the lack of service on your recent visit. We strive to provide all of our guests with excellent care from start to finish. We would never condone rudeness and sincerely apologize for your experience. Thank you, Ellice J.
Frequently asked questions about David's Bridal Allentown PA
How is David's Bridal Allentown PA rated?
David's Bridal Allentown PA has a 4.5 star rating with 4,008 reviews.
When is David's Bridal Allentown PA open?
David's Bridal Allentown PA is open now. It will close at 7:30 p.m.