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David's Bridal Austin North TX
- Bridal
- Austin North, TX
About this business
Location details
Gateway Market Shopping Center, 9607 Research Boulevard Ste 650, Austin North, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I went to David’s bridal to find a dress for a formal gala I will be attending this month. I knew I had to buy off the rack so I figured they would have the best chance for finding something. Out of the 3 dresses I found and tried on I ended up buying 2!! One for my Gala and one for formal night on a cruise I will be taking.
Business response:
Hi Janet! Thank you for your review! We are so happy to hear that our team was able to help! Best, BrittianyD.
At age 57, I can’t believe I have not yet shopped the David’s Bridal experience. My mom made my wedding dress 34 years ago, and the only wedding I was in, my dress was also made. So, after some horrible in-line shopping for the perfect dress for my youngest son’s wedding, I was encouraged to go to David’s bridal by a dear friend. My appointment was yesterday, and my daughter-in-law accompanied me. I was greeted with encouragement and hospitality, quickly located a few dresses to try, and within 30 minutes, walked out wit... read more
I have nixed feelings about this store only because of one of salesperson in Alterations Dept. Normally, I can overlook negativity. I thought it was just me. However, I visited the store several different times and felt the same negative vibe from the same person. I noticed that there was preferential treatment towards different clientiel by this one person. It started with comment about my dress which I purchased from another David's Bridal. Then it was her standoffish attitude towards me. If it was not Adrienne and the o... read more
Business response:
Hello Jacqueline, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
The store is not clean and the only person who was even nice was the lady at the desk when you first walk in. I went in to get dress for my fiances "best man". The style person helping us was rude, helping other people so she was not attentive and actually argued with me! Their alteration department is limited and a joke. Don't waste your time here, go to the on Brodie Lane, they are awesome!
Business response:
Hello Daizee, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. David's Bridal strives to provide exceptional customer service by providing a professional, accommodating, and courteous shopping experience. We never want to be rude to our guests. If you are interested in discuss this further please contact us at dbcares@dbi.com (Subject Attn: Marquita) Thank you, Marquita D.
I don't typically do this but I'm frustrated to no end with you guys. While I absolutely loved getting to pick out my wedding dress and the sweet lady who helped me was phenomenal, I'm pretty disappointed that I'm not able to return my dress to you guys. While I had no idea that I would need to return my dress, not being able to do so when I literally tried it on once in the store, never took it out of the bag, and had NO ALTERATIONS made to it is quite ridiculous. I'd rather some lucky girl be able to try it on, have the sa... read more
Business response:
Hello Ashley, we sincerely apologize that you are unhappy with our store policies. We don't accept returns however you can exchange the dress or receive store credit. If you would like to discuss this further or need any additional assistance please email us at dbcares@dbi.com (Attn Marquita) Best Wishes, Marquita D.
Davids only pays their employees $7.50/hr during 2 months training, not a living wage. SHAME. BOYCOTT until they go to $15. DB is 1.57B comp.on the backs of their employees. They have no respect for women
Business response:
Hello Karan, thank you for sharing your concerns. We will forward your feedback to our management team for review. If you need any additional assistance please contact us at dbcares@dbi.com (Attn Marquita) Best Wishes, Marquita D.
Worst customer service ever. We came in for my sister, the bride-to-be, to try on wedding dresses. First of all, they were late to our appointment. Then when the lady finally shows up, she automatically insults my sister's size (she is a small, petite girl) and stated that they probably don't have anything for her. And how do you expect to make sales like that?! She asks my sister what style she is looking for but instead of helping her find those styles, she's tells my sister to go pick out some dresses herself and she will... read more
Business response:
Hello Rachel, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our staff during your recent visit. We at David's Bridal are committed to providing our brides with exceptional customer service by providing a comfortable shopping experience as well as a variety of selections to fit every bride?s needs. We realize how important it is to be part of our bride?s journey and we take that very seriously. It is our mission to give our customers the ?once in a lifetime? experience tha... read more
Business response:
Hello Tiffany, thank you for your rating. We are so sorry to see that we were not able to provide you with a 5 star experience. Please email us at DBCares@dbi.com (Attn.Marquita D) with more information on how we can better assist you. Thank you Steven E.
I've never been sooo insulted in my life...thanks for giving me the stare down employee at David's Bridal along with the comment "Wow...I don't think we have anything that will fit you...what are you a 00?!?." This was before i even started picking out dresses to try on... To add on to the terrible service, she asked me to pick out 5 dresses i wanted to try on and she only pulled 1/5 and the rest she picked herself and they were all types of dresses I DIDN'T ask for. I will not step foot back in your store that's for damn su... read more
Business response:
Hello Sarah, we deeply apologize that we let you down during your time with us. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: Marquita D) Thank you, Steven E
Frequently asked questions about David's Bridal Austin North TX
How is David's Bridal Austin North TX rated?
David's Bridal Austin North TX has a 4.7 star rating with 5,660 reviews.
When is David's Bridal Austin North TX open?
David's Bridal Austin North TX is closed now. It will open at 10:30 a.m.