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David's Bridal Baltimore MD
- Bridal
- Baltimore, MD
About this business
Location details
6320 Ritchie Highway, Beltway Crossing S/C, Baltimore, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Felt like the girl that helped us was very sweet but didn’t know what she was doing. Was there picking bridesmaids dresses and even though my wedding date was given, we spent an hour looking at dresses and narrowed it down to one, only to find out that it would arrive in 4 months (6 days before my wedding) which would’ve been fine if we were told that from the beginning. I also made an appointment way in advanced and expected to have space to try on, but out of the 5 girls I brought we only had one dressing room and were tol... read more
In the end everything worked out wonderfully and the bride did well and her consultant helped out very well. BUT the appts were scheduled too close together, a 130 appt called at 150. Yes only 20 min behind however would have been fine if David’s had a back up plan. Like “you consultant isn’t ready yet her is a clipboard pls write the style numbers and sizes you like”. Instead told “look around you will Be pages” so as the bride and entirage began looking around another associate says “oh no you can ONLY look through the c... read more
Business response:
Hello Karen, We are terribly sorry to fall short in providing you and the bride with anything less than a full five star experience. We would love to ensure future visits with David's Bridal are more enjoyable. Please feel free to contact us at dbcares@dbi.com,(Attn: Brittany D. - Glen Burnie Location) if we can assist you further regarding this matter. Humbly Yours, Jill K.
I thought this was going to be an enjoyable time with my girls and it was far from that! When we arrived we told we had to wait to check in because we were a little early to come back. Once we finally got a stylist she was far from helpful didn’t really know much and couldn’t answer our questions. Which isn’t her fault it’s managements if she is new she should not have been left alone. Our chairs got taken from us so everyone had to stand for over an hour. Once we were finished we weren’t walked to the front and when we went... read more
Business response:
Hello Tiffany, We are so sorry to hear that your visit with David’s Bridal was anything less than magical, and would love the chance to improve future visits with our team. We want you to know that your feedback is taken very seriously, and would be honored to ensure you are celebrated as you deserve. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) if we can assist you further regarding this matter. Warmest Regards, Jill K.
The customer service is not so good unless your spending a fortune on a dress. Very unhappy with service!!
Business response:
Hello Jackie, We are so sorry to fall short in providing you with exceptional service during your appointment with our Baltimore location, and would love the chance to improve this special time for you. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Ross A.- store 20) we would be honored to speak with you further regarding your visit. Humbly Yours, Jill K.
Poor customer service. Not the consultants fault... she was trying but they booked too many brides and she was juggling 4 at a time! There was no way she could give each the true attention we deserved. I had to leave... spent more time waiting for her than trying on dresses! Sonya, thank you for trying... you should be at a shop where they would appreciate your attention to your brides needs! I found my dress at a shop that gave me the attention I deserved!
Business response:
Hello Jessica, We're so sorry to fall short in providing you with a full five star expereince with our Baltimore location, and would love the chance to improve future visits with David's Bridal. Thank you for your valuable time and feedback regarding your visit. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Ross A- Store 20) we would be honored to speak with you further regarding your appointment. Humbly Yours, Jill K.
Absolutely HORRIBLE! Made an appointment today to try on dresses. Being a first time bride I was overly excited and ready to just be a princess. That didn't happen. Why make an appointment when the consultants are so busy, barely spend anytime with you and offer little to absolutely NO help. The staff I encountered were very rude. My consultant is a guy (which is fine) but atleast HELP me. I felt like I was on my own to do something I have never done before and in my mind it's supposed to be a special occasion. I mean you're... read more
Business response:
Hello Brittany, thank you for taking the time to provide us with your feedback. We apologize for the atmosphere you received during your visit. Our stylist may have to handle multiple appointments at once. We still expect our associates to work together to help all guests in store. We apologize you weren?t given the attention you anticipated. If you are interested in discussing this issue further please email dbcare@dbi.com (Subject: Attn. Ross A.) Thank you. Ross A.
I went to the David's Bridal in Glen Burnie MD with my bridesmaids so they can pick out their dress. Jeffery who was our consultant... started out great but declined quickly through our appointment. Luckily, all of the girls found their dresses but Jeffery was not helpful at all. He was more attentive to his other appointment because he was going to get more commission and he made that very obvious. The girls got great deals on their dresses because their dresses were being discontinued, but when we asked if/when the dress c... read more
Business response:
Hello Katie, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A). Best wishes, Jessica H.
They weren't attentive to the notes so ordered the wrong bridesmaid dress. They weren't very helpful and hung up on the bride when she called for clarification 🤦🏾♀️
My first experience wedding dress shopping was last week and the experience was a bit lack luster. To be fair I don't know what the "normal" shopping/appointment experience is like at a Davids Bridal. My friend and I are both getting married next year and went here to try on some dresses and potentially buy one. We had looked on the website and the internet and saved pictures to our phones to show our consultant. We shared the same consultant to help keep things simple and we're very easy going people. Our consultant was a m... read more
Business response:
Hello April, we deeply apologize for the service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that for you on your visit. We will make sure to share your feedback with our management team and would love to have you back for a better experience. Thank you, Cierra S.
Frequently asked questions about David's Bridal Baltimore MD
How is David's Bridal Baltimore MD rated?
David's Bridal Baltimore MD has a 4.7 star rating with 9,768 reviews.
When is David's Bridal Baltimore MD open?
David's Bridal Baltimore MD is closed now. It will open tomorrow at 10:30 a.m.