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David's Bridal Baltimore MD
- Bridal
- Baltimore, MD
About this business
Location details
6320 Ritchie Highway, Beltway Crossing S/C, Baltimore, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
From the front desk girl, to the girl she called to help us Carly was horrible!
Business response:
Hello Jennifer, we are so sorry to hear this. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyD. ) Thank you.
It's good if you want to try on dresses and get an idea to see what you like or what looks good. Even though you have an appt that doesn't matter. Be prepared to be on your own. I refuse to buy anything from this place. Awful experience everytime I go.
Business response:
Hello Courtney, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience. Thank you, BrittianyD.
Staff were nice but dresses (did not look at wedding dresses) and store were filthy. I've seen cleaner gas station bathrooms. Many of the dresses were not wearable due to stains, rips or pulls. I guess if you are going on to try dresses on and then order it would be ok, but don't go expecting to buy a dress off the rack.
Business response:
Hello Mary, We are so sorry to fall short for your visit with our Baltimore location. We have forwarded the information you provided to our store operations team to insure this matter is improved. Thank you for sharing your feedback. If we can assist you further, feel free to contact us dbcares@dbi.com, Attn: Brittany D. Warmest Regards, Jill K
Showed up for my alteration APPOINTMENT and they had triple booked my slot and were short staffed. I can never get through to anyone. The front desk does not answer the phones and the alterations department's phone doesn't even ring. They are always short staffed and rush you. Customer service is non existent. Period.
Business response:
Hi Gina, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Brittiany D. in the subject line. Thank you, Jessica H.
I went to Davids in October of 2016,the associate who help me was named Robert, I had a total of ten in my bridal party, was stated one price for my bridesmaid gowns but the paid a different price when they placed their order. I spent 1400 hundred dollars on my gown and my 2 maid of honors spent 200 a peice on theirs. The bridemaids was given 20 dollars off of their gown. To make a long story short, I felt as though one of my maid of honor should have received a free gown for the amount of money that was spent total. I will ... read more
Business response:
Hello Tangie, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
My girlfriend and me were disappointed with the service we were receiving. The assigned person left us alone waiting Did not feel we were getting the help we were looking for.
Business response:
Hello Benjamin, we are very sorry to hear that our team disappointed your girlfriend and you. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Brittiany D). Best wishes, Jessica H.
I went into this store for a fitting. I called the store to order the dress I was fitted for. The dress arrived...right size...but wrong style. I took the dress back to the store. The manager informed me that they could not take it back or exchange it for the right style because I ordered it online...which I never did..I called the store to place my order...customer service answered and ordered my dress online. Now I'm inconvenienced in trying to get this dress back to the seller...and my money refunded into my account. I ho... read more
Business response:
Hello Rachael, we sincerely apologize for the inconvenience that this has all caused you. We would love the opportunity to look further into this matter for you. If you would like to further discuss this matter, please contact us at dbcares@dbi.com (Subject: Attn: Brittiany D. ? (Insert City/Store Location)). Thank you, Christine G.
I had an awful experience at this Davids bridal just last Saturday when looking for bridesmaids dresses. First, it was insanely crowded, which I get it, it's a Saturday whatever. But I had made an appointment so thought it would be ok. Well little did I know how much Davids likes to overbook the same time spot. It was about 15-20 mins past our appt time before we were even called, and in the meantime told to "browse" for dresses we liked, which is a joke in itself. It's so cluttered and full of people shoving past you that i... read more
Frequently asked questions about David's Bridal Baltimore MD
How is David's Bridal Baltimore MD rated?
David's Bridal Baltimore MD has a 4.7 star rating with 9,768 reviews.
When is David's Bridal Baltimore MD open?
David's Bridal Baltimore MD is closed now. It will open tomorrow at 10:30 a.m.