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David's Bridal Cambridge ON
- Bridal
- Cambridge, ON
About this business
Location details
Smart Centres, 70 Pinebush Road, Unit #5, Cambridge, ON, N1R 8K5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
NOPE. I would never recommend David's Bridal to ANYONE. Not for a bride, not for a bridesmaid, and certainly not for a maid of honour. I have had a terrible experience with David's Bridal since the very beginning- November. I'm not one to write bad reviews, but the way myself and my maid of honour were treated for the past 5 months, i just had to. Let's start off by saying my maid of honour is wearing silk, while the other bridesmaids are wearing chiffon. Everyone picked out their own style of dress, but all in the same c... read more
Business response:
Hello Jessica, we would like to apologize for the inconvenience that our team has caused you and your bridal party. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you. We will be sure to address your concerns with the appropriate parties. If you need any additional assistance, please do not hesitate to reach us at dbcares@dbi.com (attn: city/location) DBI
My daughter and I were Prom dress shopping on Sunday. as soon as we walked in the doors, she fell in love with a dress. They didn't have her size, but had a stylist measure her. Daughter was wearing a baggy sweater, stylist measured over it, told her she was a size 10. Girl at counter questioned, had her measured again, she's a size 4. Girl searched for dress, found only 1 in Canada, it's in Calgary. she called the store, yes they have it, however it has a bit of makeup on the inside of it. Daughter says "I don't c... read more
Terrible experience, would not purchase from or return to this location. Erin acted like she could not be bothered with our group, and Valerie has a horrible attitude and demeanour. If you’re looking for a wonderful experience, look elsewhere.
Business response:
Hello Lindsey, we would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: City/Store Location). Thank you, DBI
I had a not so great experience here last year. I was told to make another appointment by dbcares. I made an appointment for Saturday. Received a couple emails to give me instruction, pick dresses,etc. Today they called to cancel my appointment as they overbooked. How is that my problem? So again, disappointment And no dress. I guess David’s Bridal is not for me. I don’t think I will try again.
Business response:
Hi Lori, a member of our team should be reaching out to you to address these concerns. DBI
RecommendedWe were so excited when we arrived at David’s Bridal in Cambridge! This was my niece’s first bride’s dress shopping experience! We were warmly greeted at the door and allowed to browse the dresses until Valerie our consultant, greeted us. She gave us some ideas on style and silhouette then pulled some dresses for my niece to try. It was a Saturday and the clients were all well spaced, it was not overcrowded. Valerie was very knowledgeable and full of creative ideas for my niece on fit, style, veils, accessories etc. My niece... read more
Business response:
Thank you so much for your kind words, Tresa Marie. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
I REGRET GETTING MY DRESS HERE! Thank Heavens it wasn't my wedding dress! Find a local bridal shop they will NOT disappoint you. This place was crowded, overbooked (even when you make an appointment) LOUD. A lot of waiting around, every disorganized. Our appointment we were given 1 change-room for 6 girls, barely any seating, only good thing was our stylist was nice. But just the whole experience was not how it should be a lot of the dresses we tried on were ripped or missing something, it was just a mess. Also one girl in ... read more
Business response:
Hello Stacey, we are saddened to see that you were not happy with our company polices. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. If you would like to discuss anything further, please email us at dbcares@dbi.com. Thank you, DBI.
Absolutely horrible experience! I appreciate and understand that during COVID, a lot of things had to be changed and adapted to meet certain retirements, but listening to your client should be the same. I made an appointment to look at wedding dresses. We arrived, and were taken to the back. The stylist asked what kind of dress I was looking for, and went to pull things. No measurements taken. Ok fine. She comes back and hands me a hanger, not bothering to take the dress out of the bag. Not put it in the room on the hook, ... read more
first of all huge thanks to Val today she was wonderful. we left WITHOUT a dress because the manager was one of the most condescending unkind people I'd ever spoken to. she actually walked by.... tapped her watch... and said we needed to move things along. we had been standing around the 1st half hour of our booked appointment because our agent had another bride booked at the same time. I actually stopped and was shocked with my mouth open because I couldn't believe how she was handling us. as someone who works in the ... read more
Business response:
Hello Jessica, we are deeply sorry for way our team addressed you during your visit. We would like a chance to discuss your concerns, and an opportunity to improve your experience with us. If you would like to email us at dbcares@dbi.com, (Subject- Attn: city/location) we would be honored to speak with you further regarding this matter. Thank you, DBI.
Worst experience! Staff were very rude, not friendly and acted like customers aren’t important. Bought my dress, it didn’t need alterations so I left it in the bag till the day before the elopement. To my horror, when I took it out... it was covered in long black hairs. The stitching on the bust was ripped and the bra clip at the top of the zipper was ripped off. I had to quickly fix the dress before my special day because it looked like they literally dragged it all over their floors!!!! I would highly not recommend this pl... read more
Frequently asked questions about David's Bridal Cambridge ON
How is David's Bridal Cambridge ON rated?
David's Bridal Cambridge ON has a 4.5 star rating with 2,773 reviews.
When is David's Bridal Cambridge ON open?
David's Bridal Cambridge ON is closed now. It will open at 10:30 a.m.