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Smart Centres, 70 Pinebush Road, Unit #5, Cambridge, ON, N1R 8K5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Sadly went to the store without an appointment. The lady at the store said we could look around but couldn't try anything on without an appointment. Not even close to like the one in the States.
Made an appointment for 3 people trying on bridesmaid dresses, but was only given 1 change room for our 90 minute appointment (even though there was an empty one beside us the whole time). Our consultant was awkward and seemed like she didn’t know how to take measurements or clip dresses properly. I told her what style we were looking for and she made maximum 2 recommendations for dresses that didn’t even fit what I had told her (float, beachy, not strapless). There were no sizes in most dresses, so we had two size 0 girls t... read more
Business response:
Hello Jamie, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
jacquard dress was pressed at the store and pattern flattened, offer made to purchase the sample at cost of bride.
When you purchase and have a dress fitted at David‘s bridal, save yourself the trouble and get them to guarantee that the dress will fit when you receive it or they will alter it at their cost. We had a very bad experience with them that the dress they fitted and supplied was way too small. Even that their staff fitted the dress they would only alter it if WE would pay for the altering costs. When we went there for the second time today to pick up the altered dress it still does not fit with the wedding coming up in a week. ... read more
Business response:
Hello Rolf, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
Would not honour the fact bridesmaid dress was on sale when I picked it up today. The difference was $30. Not a lot of money but as a huge North American business and having bought 2 bridesmaids dresses in the last year, I felt that good customer service would be to refund me the difference in the dress that I purchased less than a month ago. The manager was not helpful and apparently lacks customer service skills. If you need a dress, I recommend you try another David’s Bridal or another independent Bridal retailer.
Business response:
Hello Diane, we deeply apologize that you are unhappy with our policies. We will be sure to pass along your concerns.Thank you, BrittianyD.
The store looks really nice and everyone seemed really positive, however, I do look forward to speaking with management about our groups experience.
Business response:
Hello Emily, Thank you for sharing your valuable time and feedback regarding your visit with our location. We would be honored to speak with you further. Please email us at dbcares@dbi.com, (Attn: Cambridge Location) so we can assist you further. Humbly yours, Jill K.
They ordered the wrong dress for my sister then said they didn't have time to order the right one (still had 5 months until the wedding). Didn't make fixing THEIR own mistake a priority. Instead gave my sister the right dress but 3 sizes too big (probably so they didn't have to purchase another dress, the dress that she wanted and paid for!) They did give a discount on alterations but we wouldn't have had to do as many alterations if we had the right dress and the right size that she ordered in the first place!
Business response:
Hello Áine, We are so sorry for the experience you encountered with our Cambridge team. We would love the chance to improve future visits with our location. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K.- 409) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
I've purchased many dresses from here before (including my own wedding party) while being fitted for a friends wedding I was pregnant. I told them that I would loose the weight. However I still felt pressured to get the bigger dress size. I tried on my dress and its to big. Yesterday I spoke with a manager who said I could come in and exchange the dress for a smaller size. When I showed up today to get my smaller sized dress, I tried it on, it fit much better. I look at the dress I'm wearing to see that it has been completel... read more
Business response:
Hello Kristi, We are terribly sorry to fall short in providing you with anything less than a full five star experience with our Cambridge location. We would love the chance to improve this special time in your life. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K -409) we would be honored to assist you further regarding this matter. Humbly Yours, Jill K.
While they have a good selection of dresses Brides.....BEWARE of Alteration costs BEFORE you purchase....its TOO LATE ... after you have purchased the dress. Alerations for my daughter in laws dress was well over 1,000 dollars !!!!!!!!
Business response:
Hello Brenda, We are terribly sorry to fall short in providing you with a full five star experience with our team. We would love the chance to improve further visits and value your feedback. We have forwarded the information you provided to our store operations team for improvements. Feel free to contact us at dbcares@dbi.com, (Subject- Attn: Jill K -409) if we can assist you further. Humbly Yours, Jill K.
David's Bridal Cambridge ON has a 4.5 star rating with 2,773 reviews.
David's Bridal Cambridge ON is closed now. It will open at 10:30 a.m.