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David's Bridal Cambridge ON
- Bridal
- Cambridge, ON
About this business
Location details
Smart Centres, 70 Pinebush Road, Unit #5, Cambridge, ON, N1R 8K5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Would not honour the fact bridesmaid dress was on sale when I picked it up today. The difference was $30. Not a lot of money but as a huge North American business and having bought 2 bridesmaids dresses in the last year, I felt that good customer service would be to refund me the difference in the dress that I purchased less than a month ago. The manager was not helpful and apparently lacks customer service skills. If you need a dress, I recommend you try another David’s Bridal or another independent Bridal retailer.
Business response:
Hello Diane, we deeply apologize that you are unhappy with our policies. We will be sure to pass along your concerns.Thank you, BrittianyD.
The store looks really nice and everyone seemed really positive, however, I do look forward to speaking with management about our groups experience.
Business response:
Hello Emily, Thank you for sharing your valuable time and feedback regarding your visit with our location. We would be honored to speak with you further. Please email us at dbcares@dbi.com, (Attn: Cambridge Location) so we can assist you further. Humbly yours, Jill K.
They ordered the wrong dress for my sister then said they didn't have time to order the right one (still had 5 months until the wedding). Didn't make fixing THEIR own mistake a priority. Instead gave my sister the right dress but 3 sizes too big (probably so they didn't have to purchase another dress, the dress that she wanted and paid for!) They did give a discount on alterations but we wouldn't have had to do as many alterations if we had the right dress and the right size that she ordered in the first place!
Business response:
Hello Áine, We are so sorry for the experience you encountered with our Cambridge team. We would love the chance to improve future visits with our location. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K.- 409) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
I've purchased many dresses from here before (including my own wedding party) while being fitted for a friends wedding I was pregnant. I told them that I would loose the weight. However I still felt pressured to get the bigger dress size. I tried on my dress and its to big. Yesterday I spoke with a manager who said I could come in and exchange the dress for a smaller size. When I showed up today to get my smaller sized dress, I tried it on, it fit much better. I look at the dress I'm wearing to see that it has been completel... read more
Business response:
Hello Kristi, We are terribly sorry to fall short in providing you with anything less than a full five star experience with our Cambridge location. We would love the chance to improve this special time in your life. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K -409) we would be honored to assist you further regarding this matter. Humbly Yours, Jill K.
While they have a good selection of dresses Brides.....BEWARE of Alteration costs BEFORE you purchase....its TOO LATE ... after you have purchased the dress. Alerations for my daughter in laws dress was well over 1,000 dollars !!!!!!!!
Business response:
Hello Brenda, We are terribly sorry to fall short in providing you with a full five star experience with our team. We would love the chance to improve further visits and value your feedback. We have forwarded the information you provided to our store operations team for improvements. Feel free to contact us at dbcares@dbi.com, (Subject- Attn: Jill K -409) if we can assist you further. Humbly Yours, Jill K.
My experience at David's Bridal was okay- definitely could have been better but also could have been worse. First off we were given one hour for 7 girls to find dresses- already a very hard task. Our stylist spent about 20-25 minutes taking my bridesmaids measurements and grabbing one dress for each of them to try on. The first dresses were a definite no- and that is when we found out we only had 25 minutes left for our appointment. I was running around grabbing the dresses for my girls while the stylist was off doing other ... read more
Business response:
Hello Ashley, We are so sorry for the confusion on our part. We would love to improve your experience with us and make this special time for you and your girls more exciting. If you would like to email us at dbcares@dbi.com, Attn: Jill K - Cambridge, with your contact information so we can personally assist you. Warmest Regards, Jill K
The customer service was terrible. My mother wanted a MOB dress and not once did they help her. They gave her a change room and walked away. I wanted shoes to go with my wedding dress and no one helped me find shoes or sizes. I would not recommend them at all. I guess unless I'm spending thousands of dollars on a wedding dres you are not worth their time.
Business response:
Hello Tina. We would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We would love another opportunity to give you the service you deserve. Please email us at Dbcares@dbi.com (attn: Jill K) so we can set you up with a more personal appointment. Thank you, Jill K.
I originally gave this location a 1 star. However, after yesterday's experience, I have changed my mind. The woman we worked with to try on communion dresses was lovely. And when she noticed something missing from a dress, she went on the hunt and replaced it which I found to be the perfect touch to the dress. A much better experience this time around - I will likely be back whenever I have an excuse too!
Business response:
Krista, We would love to work with your further to improve your experience with our Cambridge store. We apologize to fall short in providing you with a full five star experience. (dbcares@dbi.com Attn: Jill K - Cambridge Store) Thank you, Jill K
Very crowded.. and you only get a mirror on your change room door to look at your dress. My consultant was not listening to me and never pulled what I liked even though i showed her pictures and kept repeating that I wanted certain things. She kept dissapearing when I came out of the dressing room and my mom had to be the one to do up my dress half the time. After an hour and a half your time it up and you have to leave (which is NOT enough time to find your wedding dress)
Business response:
Hello Holly, We are so sorry for the less than rewarding experience you had with our Cambridge store. We strive to provide quality service to all of our guests and regret that we fell short. It would be an honor to help assist you further in the styles you truly would love to try on. (dbcares@dbi.com Attn: Jill K) Best Wishes, Jill K
Frequently asked questions about David's Bridal Cambridge ON
How is David's Bridal Cambridge ON rated?
David's Bridal Cambridge ON has a 4.5 star rating with 2,502 reviews.
When is David's Bridal Cambridge ON open?
David's Bridal Cambridge ON is closed now. It will open tomorrow at 10:30 a.m.