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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I personally had a bad experience at David’s compared to other bridal stores. The only reason I say this is the rep who helped us didn’t actually help at all. We went in with 4 completely different body types and the lady who was assigned to our appointment had zero enthusiasm to help find dresses everyone felt comfortable in. She didn’t pull anything for us and we had to keep looking in the stacks for whatever we wanted (which is totally fine but she would have known better what styles they had that fit descriptions). S... read more
Business response:
Hello Cassandra, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B.
I booked an appointment for a bridal party on November 3rd at this location over a month ago. I brought my daughters in to pick out their dresses and I was picking out my bridesmaids dresses. I have one bridesmaid in Louisiana. The rest are from out of state. They all have a David's Bridal within an hour of them. This would have been the perfect place to get their dresses. But after the "service" I recieved, along with no reply to a bad email, we will not be getting our dresses here. The lady at the front desk was very pleas... read more
I was so excited to come to my appointment for my bridesmaids’ dresses at David’s Bridal in Totowa, NJ. We had done a lot of research on the David’s Bridal website and found 6 dresses that we loved and were looking forward to trying on. When we arrived at the store, we told very rudely that we had to get rid of our coffees; even though, their employees were freely walking with their coffees. Next, we were also told that they only had one dress that we had picked out previously and nothing else was available. Then when asking... read more
Business response:
Hello Ck. We would like to apologize to you and your bridal party for the experience you had. We want our stylists to be providing customer service that is professional and kind. We are sincerely sorry that your time with us was so negative and we will be discussing your feedback with management. If you need any assistance moving forward, please let us know at Dbcares@dbi.com (Attn.Ellice/Totowa). Thank you, Ellice J.
The person that measured our party was so far off on sizes it cost as much or more than the cost of the dresses for alterations. And then we had 2 bridesmaids that live out of state and their measurements were spot on, only required hemming for $55.00 each. Something is wrong with this picture! How can David’s Bridal charge so much for alterations?!?! Very misleading when you purchase dresses at a reasonable price and then the cost doubles with alterations!!!
Business response:
Hello Peggy. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. location), so that we can gather more information and further assist you. Thank you, April B.
If you are looking for a warm fun and inviting experience keep on looking. The sales girl was very scripted and didn’t listen to the bride at all. Overall poor experience and god for bid you want to try dresses on because you can only pull 3. We were their only customers in the store.
Business response:
Hello Tricia. Thank you for sharing your experience with us. We would like to apologize for the frustrations that we may have caused you. We encourage our staff to listen to the wants of the bride, so we can find the prefect style. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We would hope that you visit again, so we can change your view on our customer service. Best wishes, Steven E
Alright, so I had my first bridal appointment here. First off, they double booked me so the consultant was bouncing between me and another bride. The consultant was not at all knowledgeable about anything bridal, and I didn’t know much either, as I went in with an open mind & it’s my first time getting married. Secondly, the consultant was EXTREMELY pushy. I tried on 5 dresses and she asked me, after trying on every dress, “are you saying yes to this dress?” At one point, I had to explain to her that I’m not saying “yes” to ... read more
Went to David’s Bridal at Miracle Mile. Received such poor customer service from multiple employees that we walked out after five minutes. I will happily spend my money elsewhere. David’s Bridals needs to learn to value their customers and create an appropriate and welcoming environment. Do not recommend.
Business response:
Hello Diana, We are terribly sorry to hear that your time with us was disappointing, and would love the chance to ensure you are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. We would love the opportunity to have you back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:BrittianyD) if you would like to return.Thank you, BrittianyD.
The alterations department at this store is TERRIBLE. We purchased a very expensive wedding gown and alterations were $600 in addition to the cost of the gown. It was expensive, but I was okay with the cost until I went in for my final appointment to pick up my dress and take it home. They had sewn on the OLD belt that everyone in the store uses to try on, with beads missing. They handed me my new belt in a bag when I arrived??? It was already supposed to be attached to the dress. The old belt wasn’t even sewn on correctly... read more
Business response:
Hello Emily, thank you for taking the time to share your feedback regarding your recent time with our alterations and store team. We are so very sorry to hear of the difficulties you and your grandmother encountered during your visits with our alterations team. This is certainly not the type of service we expect to provide for any of our guests. Please email us at DBCares@dbi.com (Attn:BrittianyD) so that we can speak further. Thank you, BrittianyD.
My friend and I both scheduled bridal appointments for Sunday, October 20, 2019 for 12-1:30PM. Immediately upon arrival, it was utter chaos in the store. We were asked if we would be okay with sharing a consultant or if we wanted individual consultants. This isn't my first visit to David's Bridal, and historically, one consultant has helped multiple people during the same time slot before. Based on prior experiences, we opted to share a consultant, under the impression we would still receive quality service. Elizabeth was go... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,142 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.